Merged Sometimes users get: "You do not have permissions to access this page"

Category permissions are defined using the Kunena Category Manager. Overall access permissions to your site are defined in Joomla ACL management and the two functions work together. If you have added or changed any Joomla ACL definitions then this may explain why you are getting the [unhelfpul] message "You do not have permissions to access this page."

Further to your issues, you have defined settings in the Kunena - AlphaUserPoints plugin but you do not have AUP installed on your site. You should disable all those settings. You also have Kunena Search 1.7.1 installed; please read msg #1 of If you are having problems with Kunena, please read this first ; upgrade this module or uninstall it.

Last of all, your menu is very complicated and this may explain the problems you now have. Try using the basic Kunena menu and see if this helps to resolve your current problems. For further information, the topic The Kunena 2.0 Menu will help.

Sorry to resurrect an old thread, but my problem is very similar. When users try to subscribe to a thread or put it in their favorites, they get "Access Denied - You do not have permissions to access this page". It doesn't happen to all our users, but several of them have reported this behavior.

I have tried turning off Kunena cache, and have run a check and repair database through my cPanel. Neither of them worked.



Thanks for any help you can give. Here is my configuration report:

Database collation check: The collation of your table fields are correct

Legacy mode: Disabled | Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 300 seconds | Max execution memory: 512M | Max file upload: 128M

Kunena menu details:

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ID	Name	Menutype	Link	Path
150	Forum	mainmenu	Itemid=141	kunena-2012-07-16
141	Forum	mainmenu	view=home&defaultmenu=142	kunena
142	Index	mainmenu	view=category&layout=list&catid=0	kunena/index
143	Recent Threads	mainmenu	view=topics&mode=replies	kunena/recent
144	Create New Thread	mainmenu	view=topic&layout=create&catid=	kunena/newtopic
145	Unanswered Threads	mainmenu	view=topics&mode=noreplies	kunena/noreplies
146	My Threads	mainmenu	view=topics&layout=user&mode=default	kunena/mylatest
148	Forum Help	mainmenu	view=misc	kunena/help
149	Forum Search	mainmenu	view=search	kunena/search
147	Profile	mainmenu	view=user	profile
319	Forum Search	mainmenu	view=search	search/forum-search

Joomla default template details : redevopurplehaze | author: Red Evolution | version: 1.0.2 | creationdate: 13/06/11

Kunena default template details : Blue Eagle 2.0 | author: Kunena Team | version: 2.0.2 | creationdate: 2012-09-02

Kunena version detailed: Kunena 2.0.2 | 2012-09-02 [ Botschafter ]
| Kunena detailed configuration:

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Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	20
messages_per_page_search	20
showhistory	1
historylimit	10
shownew	1
disemoticons	0
template	blue_eagle
showannouncement	1
avataroncat	0
catimagepath	category_images
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	0
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	0
allowfavorites	1
maxsubject	50
maxsig	1500
regonly	1
pubwrite	0
floodprotection	0
mailmod	1
mailadmin	-1
captcha	0
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	75
avatarsize	1024
imageheight	800
imagewidth	600
imagesize	1024
filetypes	txt,rtf,pdf,zip,rar,iff,doc,css
filesize	2048
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	0
userlist_posts	1
userlist_karma	0
userlist_email	0
userlist_usertype	0
userlist_joindate	0
userlist_lastvisitdate	0
userlist_userhits	0
latestcategory	0
showstats	1
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
usernamechange	0
showspoilertag	1
showvideotag	1
showebaytag	0
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	0
ebaylanguagecode	en-us
sessiontimeout	3600
highlightcode	1
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	asc
sef	1
sefutf8	0
showimgforguest	0
showfileforguest	0
pollnboptions	4
pollallowvoteone	1
pollenabled	0
poppollscount	5
showpoppollstats	0
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	0
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
debug	0
catsautosubscribed	0
showbannedreason	0
version_check	1
showthankyou	1
showpopthankyoustats	0
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	0
show_list_time	0
show_session_type	0
show_session_starttime	0
userlist_allowed	1
userlist_count_users	1
enable_threaded_layouts	1
category_subscriptions	post
topic_subscriptions	every
pubprofile	0
thankyou_max	10
email_recipient_count	10
email_recipient_privacy	bcc
captcha_post_limit	0
keywords	0
userkeywords	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	0
cache_time	60
iptracking	1
changename	0
plugins	Array

| Kunena integration settings:

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Kunena - AlphaUserPoints Disabled
Kunena - Community Builder Enabled: access=1 login=1 activity=1 avatar=1 profile=1 private=1
Kunena - Gravatar Disabled
Kunena - JomSocial Disabled
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Enabled: private=1

| Joomla! detailed language files installed:

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Joomla! languages installed:
en-GB	English (United Kingdom)

Third-party components: CommunityBuilder 1.8.1 | UddeIM 2.8

Third-party SEF components: None

Plugins: Content - Kunena Discuss 2.0.2

Modules: Kunena Latest 2.0.2

I spent 10 minutes subscribing/unsubscribing, "favoriting"/un-"favoriting" a couple of topics^*. I couldn't reproduce the specific condition using the account that you provided us with. Do you know which topic(s) this access denied situation occurs with?

If you re-read the discussion in this topic you will see that we've mentioned the use of these permissions in the context of the Kunena Category Manager. I'm taking a wild stab in the dark as to the reason why this occurs in your particular case: you have defined the permissions in one category differently from other categories and it's in that category that the situation you've described is occurring. When you discover which category has been set with unusual/different permissions, it would be good for all of us to know more about what you've done because it will help all of us to know if there's a "trap" you stumbled into that we need to avoid. Thanks.

I'm looking forward to your early response.

[hr]^*We prefer to use the term topic (where you mean topic) instead of "thread". The term thread is old technical jargon word that actually means something a little different. Let's try to use words that everyone will feel comfortable with.

Sorry about the "thread" vs. "topic" thing. My users are so accustomed to calling them "threads", that I changed all the menu titles to "thread" where Kunena had "topic". I'll remember to use "topic" when posting here.

I asked the users who are having this problem to give me a list of the categories and topics where this is happening. It's not just certain categories or topics, it's all over the forum. And I checked the permissions in the Category Manager - they are all exactly the same: "Access Level: Registered" (except for the Admin and Moderator-only categories).

Do you think it might help if I unsubscribed them from all their subscriptions and favorites, and let them try to subscribe again?

Or might it help if I changed everything to "Access Control Type = User Groups" ? I really don't understand the difference between the types "Access Level" and "User Groups". I do have one Access Level in Joomla that I added ("Moderators" ), but I don't use it anywhere in Kunena except for the Moderators category. You would not have been able to see that category when you were on my site, as the account I gave you is a Registered user only.

My users are bugging me about this, and I really need to get it solved. Thanks!

Thanks for your reply and for digging further into the investigation of this matter.

To confirm with you, I was able to subscribe and unsubscribe from topics (I did not attempt to subscribe to categories) and "favorite"/un-"favorite" topics using the account you provided. If the issues you've identified are occurring across the entire forum at your site then it certainly does seem unusual for this situation to occur in some quarters but not in others. Therefore, our investigation needs to wide in order to determine what is the common denominator in these cases.

You've already considered that it's a user-related thing and, I agree, it's worth pursuing the train of thought - removing all of certain users' existing favourites and subscriptions - that may hold a solution for you.

Absolutely, if you have differences between categories (e.g. Access Control Type), I would recommend you eliminate any such inconsistencies. I understand your need to specially quarantine certain areas; I hope you also understand that I do not mean that you should use all category settings identically across your forum. I do, however, mean that you should consistent use, particularly in the key area of access control/permissions.

According to your configuration report, you have defined both Joomla and Community Builder access control. I would stick to using Joomla.

neither the administrator can read the messages... I can see the message, but it says that i have not right to read.