Merged Before you post your question, read this first

Before people write to us to tell us about their problems, they should first:

• Read the Technical Requirements and the release notes appropriate to their version of Kunena
• Read the Installation Guide or, if they are upgrading from an older version of Kunena, the Upgrade Guide

People should pay particular attention to key messages contained in the release notes, for example:
People should also be familiar with the FAQs menu tab at the top of this page.

We also ask that, before you post in the forum, you look at the sticky topics (like this one) in which your question may have already been asked and answered.

We understand that many people may experience one or a number of the following problem symptoms:

• You cannot see the BBcode toolbar to insert Kunena BBcode.
• You get the message "Loading BBcode editor..." but no BBcode toolbar appears.
• You cannot edit your Kunena user profile including setting your forum preferences, avatar image, etc.
• You cannot use the Quick Reply feature and, in some cases, the Quote feature.
• You cannot use the expand/collapse feature used on various sections of Kunena pages
• You cannot use the Smiley selector to insert emoticons into Kunena messages.
• You cannot use the Kunena user ban features.
• You cannot see, in your user profile, the messages you posted.
• You cannot use the image lightbox view feature.
• The Attachments "Add File" button does not let you browse files on your computer.

Most of these problems occur because websites do not meet the Technical Requirements . In most cases, people have installed Kunena after they've installed everything else or after upgrading frm an older version of Kunena (and, therefore, other installed software already exists).

Many of these problems have been discussed at one time or another and were collected in the so-called " great Moootools/Javascript discussion ". That topic became unwieldy and difficult for people to find the answers they were looking for. We reviewed that topic and analysed the causes of the various problems that people were having.

Even though we expected that most of those problems would disappear when J! 1.5 was finally retired, the same old problems resurfaced again in J! 1.6, J! 1.7, J! 2.5, J! 3.0, J3.1 and even in J! 3.2 and they show no sign of going away because other Joomla extension developers have written their own software that does not nicely co-operate with Joomla. :whistle:

After upgrading my recently installend 1.7.2 version to 2.0 the submenu's (tabs) are not working (for instance in profile). New users cannot acces the tabs to upload avatars etc.

Any clue how to solve this issue?

Joomla 2.5.6, Kunena 2.0.0, LSC

G'day, Nick and welcome to Kunena.

Please see msg #1 in this topic.

Database collation check: The collation of your table fields are correct

Legacy mode: Disabled | Joomla! SEF: Enabled | Joomla! SEF rewrite: Disabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Missing | PHP environment: Max execution time: 30 seconds | Max execution memory: 32M | Max file upload: 2M

Kunena menu details:

Warning: Spoiler!

ID	Name	Alias	Menutype	Link	Path
241	Index	index	kunenamenu	index.php?option=com_kunena&view=category&layout=list	kunena/index
242	Recent Topics	recent	kunenamenu	index.php?option=com_kunena&view=topics&mode=replies	kunena/recent
243	New Topic	newtopic	kunenamenu	index.php?option=com_kunena&view=topic&layout=create	kunena/newtopic
244	No Replies	noreplies	kunenamenu	index.php?option=com_kunena&view=topics&mode=noreplies	kunena/noreplies
245	My Topics	mylatest	kunenamenu	index.php?option=com_kunena&view=topics&layout=user&mode=default	kunena/mylatest
246	Profile	profile	kunenamenu	index.php?option=com_kunena&view=user	kunena/profile
247	Help	help	kunenamenu	index.php?option=com_kunena&view=misc	kunena/help
248	Search	search	kunenamenu	index.php?option=com_kunena&view=search	kunena/search

Joomla default template details : ammon | author: RocketTheme, LLC | version: 3.2.8 | creationdate: August 1, 2011

Kunena default template details : JF Corporate | author: JoomForest | version: 1.0 | creationdate: 01.05.2012

Kunena version detailled: Kunena 2.0.0 | 2012-06-27 [ Diplomatia ]
| Kunena detailled configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	6
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	jf_corporate
showannouncement	1
avataroncat	0
catimagepath	category_images
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	1
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
changename	0
pubwrite	0
floodprotection	0
mailmod	0
mailadmin	0
captcha	0
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	75
avatarsize	2048
imageheight	800
imagewidth	800
imagesize	150
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	120
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	1
userlist_posts	1
userlist_karma	1
userlist_email	0
userlist_usertype	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory
showstats	1
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
usernamechange	0
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	asc
sef	1
sefutf8	0
showimgforguest	1
showfileforguest	1
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
debug	0
catsautosubscribed	0
showbannedreason	0
version_check	1
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	0
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
email_visible_address
captcha_post_limit	0
keywords	0
userkeywords	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
stopforumspam_key
fallback_english	1
cache	1
cache_time	60
ebay_affiliate_id	5337089937

| Joomla! detailled language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-GB	English (United Kingdom)

Third-party components: None

Third-party SEF components: None

Plugins: None

Modules: None

The usual 'turn Build title spans to off' solution doesn't work I'm reaching out to the devs for help. I have tried many forums with bridges and so on, but finally opted for Kunena because is a Joomla component afterall and not some separate software. I really want this to work. Please help


Peter

Hi Sozzled,

thanks for your reply. I managed my way through the javascript/mootools conflicts, but this doesn't seem to help me further. I had some problems before with (1.7.2) but managed to fix that. Now with the upgrade I've some different issues which I cannot fix out of these 'guidelines'.

Even when I change my template to a Joomla default template, these tabbed menus do not work. Everything worked fine with 1.7.2.

I hope some of you can help me out!

Database collation check: The collation of your table fields are correct

Legacy mode: Disabled | Joomla! SEF: Enabled | Joomla! SEF rewrite: Disabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 120 seconds | Max execution memory: 256M | Max file upload: 32M

Kunena menu details:

Warning: Spoiler!

ID	Name	Alias	Menutype	Link	Path
122	Index	index	kunenamenu	index.php?option=com_kunena&view=category&layout=list	forum/index
123	Recent Topics	recent	kunenamenu	index.php?option=com_kunena&view=topics&layout=default&mode=replies	forum/recent
124	New Topic	newtopic	kunenamenu	index.php?option=com_kunena&view=topic&layout=create	forum/newtopic
125	No Replies	noreplies	kunenamenu	index.php?option=com_kunena&view=topics&layout=default&mode=noreplies	forum/noreplies
126	My Topics	mylatest	kunenamenu	index.php?option=com_kunena&view=topics&layout=user&mode=default	forum/mylatest
127	Profile	profile	kunenamenu	index.php?option=com_kunena&view=user	forum/profile
128	Rules	rules	kunenamenu	index.php?option=com_kunena&view=misc	forum/rules
129	Help	help	kunenamenu	index.php?option=com_kunena&view=misc	forum/help
130	Search	search	kunenamenu	index.php?option=com_kunena&view=search	forum/search

Joomla default template details : rt_clarion | author: RocketTheme, LLC | version: 1.0 | creationdate: February 10, 2012

Kunena default template details : Blue Eagle (default) | author: Kunena Team | version: 1.7.2 | creationdate: 2012-01-31

Kunena version detailled: Kunena 2.0.0 | 2012-06-27 [ Diplomatia ]
| Kunena detailled configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	10
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	default
showannouncement	1
avataroncat	0
catimagepath	category_images/
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	1
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
changename	0
pubwrite	0
floodprotection	0
mailmod	0
mailadmin	0
captcha	0
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	80
avatarsize	2048
imageheight	800
imagewidth	800
imagesize	500
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	150
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	1
userlist_posts	1
userlist_karma	1
userlist_email	0
userlist_usertype	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory
showstats	1
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
usernamechange	0
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	asc
sef	1
sefutf8	0
showimgforguest	1
showfileforguest	0
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	100
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
debug	1
catsautosubscribed	0
showbannedreason	0
version_check	1
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	0
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	0
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
email_visible_address
captcha_post_limit	0
keywords	0
userkeywords	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
stopforumspam_key
fallback_english	1
cache	1
cache_time	60
ebay_affiliate_id	5337089937
enablepdf	1
jmambot	0
annmodid	62
userlist_username	1
rules_infb	1
help_infb	1
onlineusers	1

| Joomla! detailled language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-GB	English (United Kingdom)
nl-NL	Dutch (NL)

Third-party components: None

Third-party SEF components: None

Plugins: Content - Kunena Discuss 2.0.0

Modules: Kunena Latest 2.0.0

NickJWStone: Even without logging in to your website, I can see that you have still have Javascript problems. For example, the toggle buttons to expand or collapse various sections on the Kunena pages does not work.

What would you like us to do for you that has not already been discussed in My Joomla site template makes a mess of Kunena ? You have a choice: either something you are using on your website is more important to you to keep than to have a working Kunena forum or you need to remove whatever it is that is preventing you using the full capabilities of Kunena.

We know that the Kunena configuration report does not list "everything" on a user's website. There are other tools that produce lists of "everything" but I hesitate to recommend them because the reports that they produce also contain much confidential data that would be unwise to display in a public forum. No doubt, if we knew "everything" about your website we could probably tell you, in 2 seconds, which thing(s) you need to remove in order to get Kunena working again properly. Unfortunately we do not know everything about your website and we cannot know everything unless we spend as much time as you have already spent examining all your Joomla extensions - your templates, plugins, components, modules - and, one-by-one, remove each until you discover which one(s) are causing the problem.

The "Turn build title spans to off" is a Gantry option if I am not mistaken. Please contact RocketTheme ( www.rockettheme.com/ ) for this issue as it is not specific to Kunena.

Adrenaline22: The answer to your problem is contained in msg #1 of this topic.

sozzled,

The following data access to the site:
After clicking the menu access


After login to the site, click on "TIRE SUAS DUVIDAS EM NOSSO FÓRUM"
Since I am grateful for your help, I await answers

Edilson

coder4life wrote: The "Turn build title spans to off" is a Gantry option if I am not mistaken. Please contact RocketTheme ( www.rockettheme.com/ ) for this issue as it is not specific to Kunena.

Indeed I had to turn 'build title spans' off when using 1.7.2 Everything was working fine after that. It seems the update to 2.0.0 brings some new javascript/mootools difficulties. I disabeled all RocketTheme related plugins and switched to a standard joomla template, but still no effect. I will keep on searching for the problem... Any tips are welcome

I appreciate the effort you all put into this, but for the moment I'm lost and consider moving back to 1.7.2