Sticky If you are having problems with Kunena, please read this first

So an issue on my site. countdown2chaos.com/ has been brought to my attention.
registered users cannot edit their profiles successfully.
Whenever a user tries to add an avatar or signature and hit the save button. Nothing happens.
I however am allowed to do so when I log in as administrator.
in the kunena configuration settings I have avatars allowed, and adjusted the max size of avatars.

I am running the latest version of Joomla, and Kunena rith a RT template.

Thank you.

If you would like our help, please follow the advice given in the posting guide (printed at the top of this page), thank you. We cannot see a thing at your forum because you have restricted access to it. Perhaps you have a test account we can use If you would like us to see the same problems that your users see?


It's a fairly safe bet that your problems are being caused by that horrible Javascript "snow storm" effect - we've seen it before. If this is the case, you have a decision to make: "snow" vs. being able to use the forum. See msg #1 of If you are having problems with Kunena, please read this first .

Thanks for the reply.
I went ahead and disabled the snow feature and the issue still remains.
Only myself as admin can edit their profile.
other members who edit theirs the save button does nothing.

As a general statement - if you search this forum for what has been written in the past - the users-cannot-save-their-profile problem is invariably caused by a Javascript library conflict with Joomla. The problem is caused by something added by a site manager that clobbers Joomla's Mootools library. This is almost universally the problem. Rockettheme templates are not immune to this problem; fortunately there's a simple solution (assuming that the problem is caused by the Rockettheme template).

I don't know specifically what's the cause of your problem. In the absence of the information requested in the posting guide, and our inability to actually see the specific issues for ourselves (because you have restricted access to anyone outside your community) I was guessing. I suggest that, if you want our help, you look more closely at the posting guide printed at the top of this page and that you reconsider your decision not to share further information about your site with us. Thank you.

Ok.i went ahead and created a user account for you to login with. www.countdown2chaos.com/


Hope this helps.
thank you.

It doesn't really help, no.

I logged into your site. I tried to update the profile - pressed the save button, no response. This suggests to me that the Kunena template you're using (Snilloconator's Aphotic II - which isn't an officially supported template) doesn't work with whatever you've installed. The problem is, we don't know what you've installed.

I've asked you twice before to read the posting guide. The posting guide refers to What information should I include when I ask for help (including how to post my configuration report)? We could probably have answered your question by now if we did not have to keep asking for the information - your configuration report - to start with.

Try a different template: use the Blue Eagle template. Prove to yourself that your users can save their profile with the Blue Eagle template. If the Blue Eagle template works, then tell the author of the Aphotic II template that you're having problems with his template and whatever version of Kunena you're using. The Kunena project is not responsible for fixing problems with the Aphotic II template.

See also Which came first? The template or the forum?