Question "Who is online" count is wrong

We've seen this issue before here in the forums, I've not been able to reproduce or see the bug happening and because of that the bug remains unfixed.

Can you please update Kunena to 1.7.1 to see if the issue is available also in the latest version -- we are not supporting old versions (mostly because of ~200 bug fixes after your K1.6.4 release).

BTW: Kunena Stats 1.7.1 isn't working with Kunena 1.6.4

Hi,

I've just updated to 1.7 version, the problem is still going.

here's the configuration report:

Database collation check: The collation of your table fields are correct

Legacy mode: Disabled | Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 30 seconds | Max execution memory: 99M | Max file upload: 10m

Joomla default template details : ja_purity | author: JoomlArt.com | version: 1.2.0 | creationdate: 12/26/07

Kunena default template details : Blue Eagle (default) | author: Kunena Team | version: 1.7.1 | creationdate: 2011-11-16

Kunena version detailled: Installed version: 1.7.1 | Build: 5162 | Version name: UnderUret | Kunena detailled configuration:

Warning: Spoiler!

[th]Kunena config settings:[/th]

board_offline	0
board_ofset	0.00
enablerss	0
enablepdf	0
threads_per_page	20
messages_per_page	15
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
jmambot	1
disemoticons	0
template	default
showannouncement	0
avataroncat	1
catimagepath	category_images/
showchildcaticon	1
annmodid	62
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	0
useredit	1
useredittime	0
useredittimegrace	1600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	0
allowfavorites	1
maxsubject	65
maxsig	300
regonly	0
changename	0
pubwrite	0
floodprotection	0
mailmod	0
mailadmin	0
captcha	0
mailfull	0
allowavatar	1
allowavatarupload	1
allowavatargallery	1
avatarquality	100
avatarsize	2048
allowimageupload	0
allowimageregupload	1
imageheight	900
imagewidth	900
imagesize	2048
allowfileupload	0
allowfileregupload	1
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	8192
showranking	1
rankimages	1
avatar_src
fb_profile
pm_component
userlist_rows	60
userlist_online	1
userlist_avatar	1
userlist_name	1
userlist_username	1
userlist_posts	1
userlist_karma	0
userlist_email	0
userlist_usertype	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory	0
showstats	1
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
usernamechange	0
rules_infb	1
rules_cid	1
help_infb	1
help_cid	1
showspoilertag	1
showvideotag	0
showebaytag	0
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	0
ebaylanguagecode	en-us
fbsessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
fbdefaultpage	recent
default_sort	asc
alphauserpointsnumchars	0
sef	1
sefcats	1
sefutf8	0
showimgforguest	1
showfileforguest	1
pollnboptions	6
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	140
ordering_system	replyid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
js_actstr_integration	0
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	80
thumbheight	300
thumbwidth	300
hideuserprofileinfo	put_empty
integration_access	jomsocial
integration_login	joomla
integration_avatar	jomsocial
integration_profile	jomsocial
integration_private	jomsocial
integration_activity	jomsocial
boxghostmessage	0
userdeletetmessage	1
latestcategory_in	1
topicicons	1
onlineusers	1
debug	0
catsautosubscribed	0
showbannedreason	1
version_check	1
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	1
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
activity_limit	0
show_list_time	0
show_session_type	0
show_session_starttime	5
userlist_allowed	0
userlist_count_users	0
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
email_visible_address
captcha_post_limit	0

Third-party components: Jomsocial 2.2.1 | UddeIm

Third-party SEF components: sh404sef: The file doesn't exist sh404sef.xml !

Plugins: System - Mootools Upgrade: Enabled | System - Mootools12: Disabled

Modules: Kunena Stats 1.7.1

OK, so the issue still exists.

What are your session settings in Joomla (under global configuration)? Is it saved into database or into somewhere else?

I cannot reproduce this bug in any of the environments I have access into. There are some other related issues which could be even the same bug. Maybe if we get access into some of the sites having issues like this, we could find out what is happening...

Hi Guys,

We are on 1.7.1 and went live on the 1st of December. Our overall experience of Kunena has been great but we have an issue with the users online count, currently it reads "In total there are 7153 users Online :: 8 Members and 7145 Guests". Which would be magnificent as we always appear to be in the 1000's however I know that this figure is incorrect :ohmy: .

The member count is correct - the users online and guest count is wrong.

Has anyone come across this issue before ? any ideas ?

Gooner wrote: Has anyone come across this issue before ? any ideas ?

If you had searched the forum I think you would see that this issue has been discussed one or two times before.

I have merged your question with a topic that we've had before on this matter. I suggest that you read through this topic to see what other people have been saying about your particular issue. I hope this gives you some more insight into the problem, even though I can't give you specific reasons why your problem occurs or necessarily how to fix it.

Same problem here. Fresh install (first time Kunena) and the forum says I have 1927 guests after 5 minutes.

If that was true, Kunena was the best SEO component ever!

I run Joomla 1.7.3

Hope this problem can be fixed. Let me know if I have to provide more information.