Solved Internal server error attempting to upgrade from K 2.0.3 -> K 3.0.5 on J! 2.5.9

Hi There,

Your approach is very good. :woohoo:

As a result of your reply, I have started to created second site, a copy of my prod site in which I`ll first upgrade to the latest version of the j.2.5 series and then try to install the K 3.0.


Since it is a big site, and I prefer to do it by ftpping the files (Cpanel copyying has failures), it will be ready only tommarow morning.

I will keep you updated.

Thank you very much for your help and concern.

Tamir

Hi,

I upgraded the J2.5 to J.2.5.19, tried to install pkg_kunena_v3.0.5_2014-03-09, but still, keep getting:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Any other suggestions?


Tnx

Can you produce your configuration report (even for K 2.0)? This may give us a clue.

hi,

Sure:

Database collation check: The collation of your table fields are correct

Legacy mode: Disabled | Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Enabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 300 seconds | Max execution memory: 128M | Max file upload: 32M

Kunena menu details:

Warning: Spoiler!

ID	Name	Menutype	Link	Path
263	קוננה	mainmenu	view=home&defaultmenu=101	forumssfsfsf
166	פורומים	mainmenu	view=category&layout=list&catid=0	forums
354	כריית מידע	mainmenu	view=category&catid=4	forums/כריית-מידע
168	Baba BO	mainmenu	view=category&catid=6	forums/baba-bo
169	Qlikview	mainmenu	view=category&catid=15	forums/qlikview
170	Cognos	mainmenu	view=category&catid=10	forums/cognos
171	אלדד הרץ	mainmenu	view=category&catid=7	forums/אלדד-הרץ
172	Panorama	mainmenu	view=category&catid=13	forums/panorama
174	Informatica	mainmenu	view=category&catid=14	forums/informatica-sp-792664693

Joomla default template details : traction | author: Shape5.com | version: 1.0 | creationdate: July 2012

Kunena default template details : Blue Eagle_rtl 2.0 | author: Kunena Team | version: 2.0.0-RC3 | creationdate: 2012-06-22

Kunena version detailed: Kunena 2.0.3 | 2012-11-24 [ Reconciliation ]
| Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	20
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	blue_eagle_rtl
showannouncement	1
avataroncat	0
catimagepath	category_images/
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	0
askemail	0
showemail	0
showuserstats	1
showkarma	1
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
pubwrite	0
floodprotection	0
mailmod	1
mailadmin	0
captcha	0
mailfull	1
allowavatarupload	0
allowavatargallery	1
avatarquality	65
avatarsize	2048
imageheight	800
imagewidth	800
imagesize	150
filetypes	zip,unv,rep,txt,doc,pdf,jpg,gif,mpg,png,ppt,xlf,qvw,docx,xksx
filesize	750
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	1
userlist_posts	1
userlist_karma	1
userlist_email	0
userlist_usertype	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory	0
showstats	1
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
usernamechange	0
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	categories
default_sort	asc
sef	1
sefutf8	0
showimgforguest	1
showfileforguest	1
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
debug	0
catsautosubscribed	0
showbannedreason	0
version_check	1
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	0
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	0
keywords	0
userkeywords	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	60
iptracking	1
rss_feedburner_url
changename	0
default_view	flat
enablepdf	1
newchar	חדש
jmambot	0
templateimagepath	default_ex_RTL
joomlastyle	0
numchildcolumn	0
annmodid	62
enablerulespage	1
poststats	1
statscolor	9
wrap	250
imageprocessor	gd2
avatarsmallheight	50
avatarsmallwidth	50
avatarheight	100
avatarwidth	100
avatarlargeheight	250
avatarlargewidth	250
cb_profile	0
discussbot	0
userlist_username	1
userlist_group	0
showlatest	1
latestcount	10
latestcountperpage	5
latestsinglesubject	1
latestreplysubject	1
latestsubjectlength	100
latestshowdate	1
latestshowhits	1
latestshowauthor	1
rules_infb	1
rules_link	www.kunena.com/
enablehelppage	1
help_infb	1
help_link	www.kunena.com/
rsstype	thread
rsshistory	month

| Kunena integration settings:

Warning: Spoiler!

Kunena - AlphaUserPoints Disabled
Kunena - Community Builder Disabled
Kunena - Gravatar Disabled
Kunena - JomSocial Enabled: access=1 login=1 activity=1 avatar=1 profile=1 private=1 activity_points_limit=0 activity_stream_limit=0
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Disabled

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-GB	English (United Kingdom)
he-IL	Hebrew

Third-party components: Jomsocial 3.1.0.4

Third-party SEF components: None

Plugins: Search - Kunena Search 2.0.4 | JomSocial - My Kunena Forum Menu 2.0.3 | JomSocial - My Kunena Forum Posts 2.0.3 | JomSocial - Kunena Groups 2.0.3

Modules: Kunena Latest 2.0.4

Thanks!!!


P.S, the reason why you`d see the J version as being 2.5.9 and not 2.5.19 is because, I took the configuration from the prod web site in which I still did not upgrade it`s version to 2.5.19. I upgrade the dev site to j.2.5.19, but since the Kunena installation failed during the process, I can not take the configuration file from it. In fact, I am attaching a screenshot, so you would have a sense of what happend to the Kunena after the failed installation.

While clikcing on any of the menu items, I get: Joomla!
404 - An error has occurred.
Component not found

Return to Control Panel

Thanks.

The configuration report indicates that you have the required versions of PHP and MySQL and that you should have sufficient server resources (e.g. memory and execution times) to handle most tasks that you need to do.

As I am sure you have read in the article I referred you to read in msg #4 of this topic ( HTTP 500 Internal Server Error ), the "internal server error" is one of those catch-all conditions when something goes wrong. There can be thousands of possible reasons for getting an error like this but, depending on one's experience, they can take minutes, hours, days or weeks before you eventually determine the cause. Most of the time (and when I say most of the time I mean perhaps one time in 10,000 times) these problems are not caused by Kunena but they are result of something completely external to Kunena. For example, if you do not have sufficient memory you will get an "internal server error".

I could make dozens of educated guesses about what could be the cause of your internal server error when you attempt to upgrade from K 2.0.3 to K 3.0.5, starting with

• the outdated version J! 2.5.9 (that was made obsolete over a year ago) that you are using;
• the fact that we have had numerous reports from members of this community about their problems with Shape5.com templates;
• your "release candidate" Kunena template (that was made obsolete over 2 years ago)
• the outdated verion K 2.0.3 that was superseded by K 2.0.4 in January 2013)

but, rather than try to guess what is the cause of the problem it would make far better sense if you enabled Joomla debug mode, attempt the upgrade again, and see if there is any additional information that appears on the screen at the time that you get "internal server error".

For a person like me to tell you what is wrong when someone reports "I get an 'internal server error' when I try to upgrade" is a bit like someone on the other end of the telephone hearing "I cannot start my car" and that's all the information you're given. :laugh:

So, unless there is some additional information you can give us about why you get the HTTP 500 Internal Server Error , there is not a lot that we can do to assist you without spending time working alongside you while you're doing the work. Have you any ideas, yourself, how you would like us to help you better than we already have tried?

In conclusion, I cannot tell you exactly why you are getting the internal server error when you try to upgrade from K 2.0.3 to K 3.0.5; I have changed the subject of this topic so that people will better understand what is happening.

If you have some ideas how we can assist you further, I am sure that we would welcome those suggestions.

Hi,

Thank you very much for the detailed reply.

You must have looked the last paragraph I added below the configuration report. (marked P.S,)

I will further investigate the issue while giving special attention to the points you pointed out in your posts.

I will keep you updated.


Many thanks,


Tamir