Solved Internal server error attempting to upgrade from K 2.0.3 -> K 3.0.5 on J! 2.5.9

Hi there,

I am trying to install pkg_kunena_v3.0.5_2014-03-09 .

The component is being loaded, then thinking for several seconds, and then I get 500 message of Internal Server Error.

Further more, after that, I get the same message whenever, I get to the J administrator.

I am using :

Joomla! Version Joomla! 2.5.9 Stable with PHP Version 5.3.28.

Can someone please advise?

Thanks!!

please enable kunena debug

backend- kunena -confguration -kunena debug

Then go to frontend, login as admin. Then go to kunena. you will see the error:

Please paste here the error

Hi,

Thank you for your reply.

The 500 page is shown during installation. Is your answer applicable to this situation?

Tnx

tamirzzz wrote: I am using ... Joomla! 2.5.9 Stable

While it is theoretically possible to install K 3.0.5 on J! 2.5.9, if you want my personal opinion, I would not use J! 2.5.9. Instead, I would update to J! 2.5.19 as the very minimum. To be honest with you, I do not build new websites these days with using J! 2.5; J! 3.2 is much more reliable but I understand that you may have special needs that can only be fulfilled using older Joomla extensions.

I think that you are telling us that you have not installed Kunena. If that is so, you will probably not be able to modify the Kunena configuration settings and, therefore, 810's suggestion to "enable Kunena debug mode" does not have any meaning.

I would suggest, instead, that you enable Joomla debug mode, attempt to install Kunena again, and tell us if there are any extra clues to help understand what it is that is causing the HTTP 500 Internal Server Error .

Hi there,

Let me clarify the issue:

I have an active site built on j.2.5.9 with Kunena 2.x installed.

I am in the process of migrating the entire site to J 3.2. Based on my experience, all 3rd party extensions should be of the same version in the source version (in this case j.2.5.9) to the dest version (in this case j3.2).

Since the only Kunena version that I can use on J.3.2 is Kunena 3.0, I had to first migrate my j2.5.9 site to Kunena 3.0 (from Kunena 2.0) and by doing this the error that sparked this discussion occured.

Any thoughts?

Thanks!!

tamirzzz wrote: Let me clarify the issue:

I have an active site built on J! 2.5.9 with Kunena 2.x installed.

Thank you for the clarification. As I recommended in my previous reply, I would strongly suggest that you immediately upgrade from J! 2.5.9 to J! 2.5.19.

It is true that you can only use K 3.0 on J! 3.2 but you can upgrade from K 2.0.x to K 3.0.5 on your old J! 2.5 site as long as your J! 2.5 site is not broken, sick, corrupted, ruined or defective in some other way. Without knowing exactly the situation that currently exists on your old J! 2.5.9 site I can only guess.

I understand what you are attempting to do. Your strategy is, overall, sound but I think that the basis from which you're trying to start is unsound. It is my guess that there is something wrong - defective, corrupted, broken or "diseased" - with your J! 2.5.9 website.

Is there something that is preventing you from upgrading from J! 2.5.9 to J! 2.5.19?

Is there something that is preventing you from enabling Joomla debug mode?

Hi There,

Your approach is very good. :woohoo:

As a result of your reply, I have started to created second site, a copy of my prod site in which I`ll first upgrade to the latest version of the j.2.5 series and then try to install the K 3.0.


Since it is a big site, and I prefer to do it by ftpping the files (Cpanel copyying has failures), it will be ready only tommarow morning.

I will keep you updated.

Thank you very much for your help and concern.

Tamir

Hi,

I upgraded the J2.5 to J.2.5.19, tried to install pkg_kunena_v3.0.5_2014-03-09, but still, keep getting:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Any other suggestions?


Tnx

Can you produce your configuration report (even for K 2.0)? This may give us a clue.

hi,

Sure:

Database collation check: The collation of your table fields are correct

Legacy mode: Disabled | Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Enabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 300 seconds | Max execution memory: 128M | Max file upload: 32M

Kunena menu details:

Warning: Spoiler!

ID	Name	Menutype	Link	Path
263	קוננה	mainmenu	view=home&defaultmenu=101	forumssfsfsf
166	פורומים	mainmenu	view=category&layout=list&catid=0	forums
354	כריית מידע	mainmenu	view=category&catid=4	forums/כריית-מידע
168	Baba BO	mainmenu	view=category&catid=6	forums/baba-bo
169	Qlikview	mainmenu	view=category&catid=15	forums/qlikview
170	Cognos	mainmenu	view=category&catid=10	forums/cognos
171	אלדד הרץ	mainmenu	view=category&catid=7	forums/אלדד-הרץ
172	Panorama	mainmenu	view=category&catid=13	forums/panorama
174	Informatica	mainmenu	view=category&catid=14	forums/informatica-sp-792664693

Joomla default template details : traction | author: Shape5.com | version: 1.0 | creationdate: July 2012

Kunena default template details : Blue Eagle_rtl 2.0 | author: Kunena Team | version: 2.0.0-RC3 | creationdate: 2012-06-22

Kunena version detailed: Kunena 2.0.3 | 2012-11-24 [ Reconciliation ]
| Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	20
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	blue_eagle_rtl
showannouncement	1
avataroncat	0
catimagepath	category_images/
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	0
askemail	0
showemail	0
showuserstats	1
showkarma	1
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
pubwrite	0
floodprotection	0
mailmod	1
mailadmin	0
captcha	0
mailfull	1
allowavatarupload	0
allowavatargallery	1
avatarquality	65
avatarsize	2048
imageheight	800
imagewidth	800
imagesize	150
filetypes	zip,unv,rep,txt,doc,pdf,jpg,gif,mpg,png,ppt,xlf,qvw,docx,xksx
filesize	750
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	1
userlist_posts	1
userlist_karma	1
userlist_email	0
userlist_usertype	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory	0
showstats	1
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
usernamechange	0
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	categories
default_sort	asc
sef	1
sefutf8	0
showimgforguest	1
showfileforguest	1
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
debug	0
catsautosubscribed	0
showbannedreason	0
version_check	1
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	0
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	0
keywords	0
userkeywords	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	60
iptracking	1
rss_feedburner_url
changename	0
default_view	flat
enablepdf	1
newchar	חדש
jmambot	0
templateimagepath	default_ex_RTL
joomlastyle	0
numchildcolumn	0
annmodid	62
enablerulespage	1
poststats	1
statscolor	9
wrap	250
imageprocessor	gd2
avatarsmallheight	50
avatarsmallwidth	50
avatarheight	100
avatarwidth	100
avatarlargeheight	250
avatarlargewidth	250
cb_profile	0
discussbot	0
userlist_username	1
userlist_group	0
showlatest	1
latestcount	10
latestcountperpage	5
latestsinglesubject	1
latestreplysubject	1
latestsubjectlength	100
latestshowdate	1
latestshowhits	1
latestshowauthor	1
rules_infb	1
rules_link	www.kunena.com/
enablehelppage	1
help_infb	1
help_link	www.kunena.com/
rsstype	thread
rsshistory	month

| Kunena integration settings:

Warning: Spoiler!

Kunena - AlphaUserPoints Disabled
Kunena - Community Builder Disabled
Kunena - Gravatar Disabled
Kunena - JomSocial Enabled: access=1 login=1 activity=1 avatar=1 profile=1 private=1 activity_points_limit=0 activity_stream_limit=0
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Disabled

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-GB	English (United Kingdom)
he-IL	Hebrew

Third-party components: Jomsocial 3.1.0.4

Third-party SEF components: None

Plugins: Search - Kunena Search 2.0.4 | JomSocial - My Kunena Forum Menu 2.0.3 | JomSocial - My Kunena Forum Posts 2.0.3 | JomSocial - Kunena Groups 2.0.3

Modules: Kunena Latest 2.0.4

Thanks!!!


P.S, the reason why you`d see the J version as being 2.5.9 and not 2.5.19 is because, I took the configuration from the prod web site in which I still did not upgrade it`s version to 2.5.19. I upgrade the dev site to j.2.5.19, but since the Kunena installation failed during the process, I can not take the configuration file from it. In fact, I am attaching a screenshot, so you would have a sense of what happend to the Kunena after the failed installation.

While clikcing on any of the menu items, I get: Joomla!
404 - An error has occurred.
Component not found

Return to Control Panel