Question Major Problem Saving OR Editing Posts

Thanks Sozzled. I'm noticing that CM 1.9 is only available to Pro users and I'm not inclined to pay their fee just to get this new version.

Do you think that there is another fix possible? Given the widespread use of both CB and Kunena, isn't it strange that this Preview issue has not shown up until now? I actually experienced back with Kunena 1.7.4.

I am not going to second guess the specific causes of any problems that you may have had in the past, that you are now having, or may have in times yet to come. I am only relaying to you information that I have received. It entirely a matter for you what you do with that information.

This is what we know: we know that CB 1.8.1 interferes with K 2.0.2 in the area of message composition - the Preview button. We also know that we do not experience any of your myriad array of problems at K.org. Why is that? I think that the cause is due to the several other components that you use that (a) we have not seen a complete inventory of and (b) we do not use those things at K.org or on the test sites where I have tried to reproduce an issue that no-one else has experienced in the same way that you have experienced this.. I think that, too, is an interesting phenomenon.

I think, although my hypothesis is untested, that, because it's possible for another Joomla extension to interfere wit the operation of Kunena, you need to deal with the source of the interference. Depending on how critical to you is the interfering source, it may come down to a choice between keeping Kunena or whatever you've got that clobbering Kunena. Fortunately for me, that's not my problem.

I don't have a 100% tested solution or guaranteed strategy except for my often-quoted "when-all-else-fails-try-this" approach which I have recommended to you on several occasions. Have you actually used that approach? It should only take you less than an hour.

FYI, I am tapping this message to you at 05:30 in a hotel room 3,000 km from home when I should probably be sleeping or enjoying a holiday instead of looking at this. My recommendation to you is simple. Build a test site with Joomla and K 2.0.2 and nothing else - no "improvements" to it ... nothing - and try to reproduce these issues yourself. If this is too difficult for you to arrange then you can pay me to setup this testing environment, on your web host, for you. Please forgive any typographical mistakes that I may have made in this posting. Cheers.

Sozzled, I appreciate your sincere desire to help me with Kunena. However, your information about my website is out of date.

I have only one issue now with Kunena, that of the preview going blank (only on occasion) which I consider to be the same as getting the Empty Message box error.

Over the past week or so, the problem seems to be showing up much less. I personally submitted 5+ posts without an issue and my users are posting pretty regularly without complaints. I'm not saying that the problem is completely solved but at least it is much less prevalent than before.

In light of this, I believe it makes sense to stick with some other troubleshooting steps before doing all the work you describe. Hopefully, CB 1.9 will be available soon and there may be some other workarounds.

The subject of your topic is "major problem saving or editing posts" and it has been posted in highest priority category. This is what we know: no-one else has reported exactly the same symptoms of your issue. I think that there are some clear conclusions we can draw from this fact.

Either the problem is serious enough to warrant you creating a test site on you current web host - to rule out whether it is your web host that is behind this issue - or it's not. If it's not that serious then, by all means, wait for the availability of CB 1.9 in the faint hope that this will remediate the issue.

In the meantime, I continue to wish you the very best of luck.

I would really like to resolve the issue but creating a test site is not possible on my present hosting account. I could have my Joomla team create a test site on another server by decompressing a jpa site archive.

If we do not come up with a resolution soon in some other way, this is probably the route we will take. I am very confident that my hosting company software, Bluehost is not causing the problem.

freedomcoach wrote: ... creating a test site is not possible on my present hosting account.

There is something seriously wrong if you cannot host a test site on your present web host (in addition to your live site) and can continue to have confidence in your webhosting provider! The alarm bells of doubt about Kunena as the cause of this problem are effectively silenced as far as I'm concerned, I am removing this topic from the "support" category and placing it where I consider it rightly belongs.

Sorry, Howard, but you're really on your own with this case and, until you totally eliminate the webhosting provider from the situation, this is yours to follow through.