Solved Online users counter does not work

Hello, I've migrated Kunena 5 (joomla 3) to Kunena 6 (Joomla 4) but the Online users counter does not work.

Someone help me please?

It should work. have you done in Kunena Forum: Tools >Recount Statistics ?
and in kunena > tools > diagnostics no more errors?

Yes, i've but didn't work. In diagnostics there isn't error.

this is my configuration:

Database collation check: The collation of your table fields are correct

Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 180 seconds | Max execution memory: 512M | Max file upload:

Kunena menu details:

Warning: Spoiler!

ID	Name	Menutype	Link	Path	In trash
58	Forum	kunenamenu	view=home&defaultmenu=58	forum	No
59	Home	kunenamenu	view=category&layout=list&catid=0	forum/home	No
60	Topics recenti	kunenamenu	view=topics&mode=replies	forum/recente	No
61	Nuovo Topic	kunenamenu	view=topic&layout=create	forum/nuovotopic	No
62	Senza risposte	kunenamenu	view=topics&layout=default&mode=noreplies	forum/senzarisposte	No
63	Miei Topics	kunenamenu	view=topics&layout=user&mode=default	forum/mieitopics	No
64	Profilo	kunenamenu	view=user	forum/profilo	No
65	Regolamento	kunenamenu	view=misc	forum/regolamento	No
66	Aiuto	kunenamenu	view=misc	forum/aiuto	No
67	Cerca	kunenamenu	view=search	forum/cerca	No
3802	Forum2	mainmenu	view=home&defaultmenu=58	forum2	Yes

Joomla default template details : Flex | author: Aplikko.com | version: 3.9.8 | creationdate: September 2022

Kunena default template details : Aurelia | author: Kunena Team | version: 6.0.3 | creationdate: 2022-09-22

Kunena template params:

Warning: Spoiler!

DefaultCategoryicon	fa-comments-o
profileIconset	default
DefaultIconset	default
editorIconset	default
bootstrap	0
borderless	1
tooltips	0
SubjectLengthMessage	80
fullactions	1
quick	1
displayMenu	1
displayDropdownMenu	1
displayDropdownContent	1
displayModule	1
displayBreadcrumb	1
displayAnnouncement	0
displayFooter	1
avatarPosition	left
formRecover	0
labels	0
whoisonlineName	default
avatarType	img-thumbnail
topicicontype	svg
fontawesome	1
socialshare	1
socialsharetag
socialtheme	classic
optional_username	0
writeaccess	0
localstorage	0
IconColor	inherit
IconColorNew	#ff017e
editorType	ckeditor
Bold	1
Italic	1
Underline	1
Strike	1
Subscript	1
Superscript	1
RemoveFormat	1
BulletedList	1
NumberedList	1
Blockquote	1
JustifyLeft	1
JustifyCenter	1
JustifyRight	1
JustifyBlock	1
Link_Unlink	1
Image	1
Smiley	1
Confidential	1
Hidetext	1
Spoiler	1
Code	1
Ebay	1
Twitter	1
Instagram	1
Soundcloud	1
FontSize	1
TextColor	1
Maximize	1
Map	1
Video	1
editorButtons
nameskinckeditor
ckeditorcustomprefixconfigfile
avatarSizeX	100
avatarSizeY	100
avatarSizeXThumb	36
avatarSizeYThumb	36
avatarSizeXWelcome	72
avatarSizeYWelcome	72
avatarSizeXList	36
avatarSizeYList	36
avatarSizeXPost	144
avatarSizeYPost	144
avatarSizeXProfile	200
avatarSizeYProfile	200
templatebyText
templatebyName
templatebyLink

Kunena version detailed: Kunena 6.0.3 | 2022-09-22 [ Git Repository ]
| Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
boardOffline	0
enableRss	1
threadsPerPage	40
messagesPerPage	10
messagesPerPageSearch	25
showHistory	1
historyLimit	10
showNew	1
disableEmoticons	0
template	aurelia
showAnnouncement	0
avatarOnCategory	1
showChildCatIcon	1
rteWidth	450
rteHeight	300
enableForumJump	1
reportMsg	1
username	1
askEmail	0
showEmail	1
showUserStats	1
showKarma	1
userEdit	3
userEditTime	300
userEditTimeGrace	600
editMarkup	1
allowSubscriptions	1
subscriptionsChecked	0
allowFavorites	1
maxSig	300
regOnly	0
pubWrite	0
floodProtection	30
mailModerators	-1
mailAdministrators	-1
captcha	-1
mailFull	1
allowAvatarUpload	1
allowAvatarGallery	1
avatarQuality	75
avatarSize	2048
imageHeight	2000
imageWidth	2000
imageSize	1500
fileTypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
fileSize	1500
showRanking	1
rankImages	1
userlistRows	30
userlistOnline	1
userlistAvatar	1
userlistPosts	1
userlistKarma	0
userlistEmail	0
userlistJoinDate	1
userlistLastVisitDate	1
userlistUserHits	1
latestCategory	0
showStats	1
showWhoIsOnline	1
showGenStats	1
showPopUserStats	1
popUserCount	5
showPopSubjectStats	1
popSubjectCount	10
showSpoilerTag	1
showVideoTag	1
showEbayTag	1
trimLongUrls	0
trimLongUrlsFront	40
trimLongUrlsBack	20
autoEmbedYoutube	1
autoEmbedEbay	1
ebayLanguageCode	en-us
sessionTimeOut	1800
highlightCode	1
rssType	topic
rssTimeLimit	1 month
rssLimit	100
rssIncludedCategories
rssExcludedCategories
rssSpecification	rss2.0
rssAllowHtml	1
rssAuthorFormat	name
rssAuthorInTitle	1
rssWordCount	0
rssOldTitles	1
rssCache	900
defaultPage	recent
defaultSort	asc
sef	1
showImgForGuest	1
showFileForGuest	1
pollNbOptions	4
pollAllowVoteOne	1
pollEnabled	1
popPollsCount	5
showPopPollStats	1
pollTimeBtVotes	00:15:00
pollNbVotesByUser	100
pollResultsUserslist	1
allowUserEditPoll	0
maxPersonalText	50
orderingSystem	replyid
postDateFormat	datetime
postDateFormatHover	datetime
hideIp	1
imageTypes	jpg,jpeg,gif,png
checkMimeTypes	1
imageMimeTypes	image/jpeg,image/jpg,image/gif,image/png
imageQuality	50
thumbHeight	32
thumbWidth	32
hideUserProfileInfo	put_empty
boxGhostMessage	0
userDeleteMessage	0
latestCategoryIn	1
topicIcons	1
debug	0
catsAutoSubscribed	0
showBannedReason	0
showThankYou	1
showPopThankYouStats	1
popThanksCount	10
modSeeDeleted	0
bbcodeImgSecure	link
listCatShowModerators	1
lightbox	1
showListTime	8760
showSessionType	0
showSessionStartTime	1800
userlistAllowed	1
userlistCountUsers	1
enableThreadedLayouts	0
categorySubscriptions	post
topicSubscriptions	every
pubProfile	0
thankYouMax	10
emailRecipientCount	0
emailRecipientPrivacy	bcc
captchaPostLimit	0
imageUpload	registered
fileUpload	admin
topicLayout	flat
timeToCreatePage	1
showImgFilesManageProfile	1
holdNewUsersPosts	0
holdGuestPosts	0
attachmentLimit	8
pickupCategory	0
articleDisplay	intro
sendEmails	0
fallbackEnglish	1
cache	0
cacheTime	60
ipTracking	1
rssFeedBurnerUrl
autoLink	1
accessComponent	0
statsLinkAllowed	1
superAdminUserlist	0
attachmentProtection	0
categoryIcons	1
avatarCrop	0
userReport	1
searchTime	all
teaser	0
ebayLanguage	101
ebayCertId
allowChangeSubject	1
maxLinks	6
readOnly	0
ratingEnabled	0
urlSubjectTopic	0
logModeration	0
attachStart	0
attachEnd	14
attachmentUtf8	1
autoEmbedSoundcloud	1
emailHeader	media/kunena/email/hero-wide.png
userStatus	1
signature	1
personal	1
social	1
plainEmail	0
moderatorPermDelete	0
avatarTypes	gif,jpeg,jpg,png
smartLinking	0
defaultAvatar	nophoto.png
defaultAvatarSmall	s_nophoto.png
quickReply	1
avatarEdit	1
activeMenuItem
mainMenuId
homeId
indexId
moderatorsId
topicListId
miscId
profileId
searchId
custom_id
avatarType	0
sefRedirect	1
allowEditPoll	1
useSystemEmails	0
autoEmbedInstagram	1
disableRe	0
email_sender_name
display_filename_attachment	0
new_users_prevent_post_url_images	0
minimal_user_posts_add_url_image	10
utmSource	0
emailHeaderSizeY	560
emailHeaderSizeX	560
moderator_id
profiler	0
pickup_category	0
board_title	Macinator
board_offline	0
offline_message	Forum offline.. Il forum è momentaneamente offline per manutenzione. Tornerà di nuovo online tra pochi minuti.
enablerss	1
threads_per_page	40
messages_per_page	10
messages_per_page_search	25
showhistory	1
historylimit	10
shownew	1
disemoticons	0
showannouncement	0
avataroncat	1
catimagepath	category_images/
showchildcaticon	1
rtewidth	450
rteheight	500
enableforumjump	1
reportmsg	1
askemail	0
showemail	1
showuserstats	1
showkarma	0
useredit	3
useredittime	300
useredittimegrace	300
editmarkup	1
allowsubscriptions	1
subscriptionschecked	0
allowfavorites	1
maxsubject	80
maxsig	300
regonly	0
pubwrite	0
floodprotection	60
mailmod	-1
mailadmin	-1
mailfull	0
allowavatarupload	1
allowavatargallery	0
avatarquality	75
avatarsize	1500
imageheight	4000
imagewidth	4000
imagesize	1500
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2,rar,xls,bmp,jpg,xlsx
filesize	1500
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_posts	1
userlist_karma	0
userlist_email	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory	0
showstats	1
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	10
showpopsubjectstats	1
popsubjectcount	10
showspoilertag	0
showvideotag	1
showebaytag	0
trimlongurls	0
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	0
ebaylanguagecode	it-it
sessiontimeout	1800
highlightcode	1
rss_type	recent
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	0
rss_cache	900
defaultpage	recent
default_sort	asc
showimgforguest	1
showfileforguest	1
pollnboptions	5
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	1
pollresultsuserslist	1
allow_user_edit_poll	0
maxpersotext	50
ordering_system	replyid
post_dateformat	datetime
post_dateformat_hover	datetime_today
hide_ip	1
imagetypes	jpg,jpeg,gif,png,bmp,JPG,JPEG,GIF,PNG,BMP
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	60
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
catsautosubscribed	0
showbannedreason	0
showthankyou	1
showpopthankyoustats	1
popthankscount	10
mod_see_deleted	1
bbcode_img_secure	link
listcat_show_moderators	0
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	1
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
email_visible_address
captcha_post_limit	0
image_upload	everybody
file_upload	admin
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
article_display	intro
send_emails	1
fallback_english	1
cache_time	120
ebay_affiliate_id
iptracking	0
rss_feedburner_url
autolink	1
access_component	0
statslink_allowed	1
superadmin_userlist	0
legacy_urls	0
attachment_protection	0
categoryicons	1
avatarresizemethod	1
avatarcrop	1
user_report	1
searchtime	all
ebay_language	101
ebay_api_key
ebay_cert_id
twitter_consumer_key
twitter_consumer_secret
allow_change_subject	1
max_links	10
read_only	0
ratingenabled	0
url_subject_topic	1
log_moderation	0
attach_start	1
attach_end	14
google_map_api_key	AIzaSyBGTfHDjrfFHlFsh7EgL-T425_sjl7rn_o
attachment_utf8	1
autoembedsoundcloud	0
emailheader	/media/kunena/email/hero-wide.png
user_status	1
plain_email	0
moderator_permdelete	0
avatartypes	gif, jpeg, jpg, png
smartlinking	0
defaultavatar	nophoto.png
defaultavatarsmall	s_nophoto.png
stopforumspam_key	q54ikmc3fvor1z
quickreply	1
avataredit	1
activemenuitem
mainmenu_id
home_id
index_id
moderators_id
topiclist_id
misc_id
profile_id
search_id
avatar_type	0
sef_redirect	1
allow_edit_poll	1
use_system_emails	0
autoembedinstagram	1
disable_re	0
recaptcha_publickey
recaptcha_privatekey
recaptcha_theme	white
keywords	0
userkeywords	0
userlist_name	0
usernamechange	0
version_check	1
userlist_usertype	0
sefutf8	1
enablepdf	0
jmambot	1
annmodid	62
changename	0
userlist_username	1
rules_infb	1
help_infb	1
onlineusers	1

| Kunena integration settings:

Warning: Spoiler!

Kunena - Finder Enabled
Kunena - AltaUserPoints Disabled
Kunena - Community Builder Disabled
Kunena - Easyblog Disabled
Kunena - Easyprofile Disabled
Kunena - Easysocial Disabled
Kunena - Gravatar Disabled
Kunena - JomSocial Disabled
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-GB	English (United Kingdom)
it-IT	Italiano (Italia)
km-KH	ភាសាខ្មែរ (km-KH)
ms-MY	Bahasa Melayu

Third-party components: None

Third-party SEF components: None

Plugins: Search - Kunena Search 5.2.2

Modules: Kunena Latest 6.0.0 | Kunena Login 5.2.2 | Kunena Search 5.2.2

someone can help me, please?

i can reproduce the problem. it works fine on all my site.
Maybe something in your htaccess or security is blocking this.
Is the site online, give a link to the front

Yes, the site is:  www.macinator.it/forum.html

Tnks a lot