Question Unable to change avatar in profile

I have a vanilla installation of Joomla and Kunena. I am unable to upload a new avatar despite the folder permissions being okay and the avatar dimensions not exceeding the appropriate sizes. When I try to upload an avatar, the process appears to have succeeded, but then when I check my profile, the avatar is the same. Additionally caching is turned off.

Any ideas?

Here's the configuration report...

Database collation check: ✔ The collation of your table fields are correct

Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Missing | PHP environment: Max execution time: 30 seconds | Max execution memory: 128M | Max file upload: 16M

Kunena menu details:

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ID	Name	Menutype	Link	Path	In trash
123	Forum	kunenamenu	view=home&defaultmenu=123	forum	No
124	Index	kunenamenu	view=category&layout=list	forum/index	No
125	Recent Topics	kunenamenu	view=topics&mode=replies	forum/recent	No
126	Unread	kunenamenu	view=topics&layout=unread	forum/unread	No
127	New Topic	kunenamenu	view=topic&layout=create	forum/newtopic	No
128	No Replies	kunenamenu	view=topics&mode=noreplies	forum/noreplies	No
129	My Topics	kunenamenu	view=topics&layout=user&mode=default	forum/mylatest	No
130	Profile	kunenamenu	view=user	forum/profile	No
131	Help	kunenamenu	view=misc	forum/help	No
132	Search	kunenamenu	view=search	forum/search	No

Joomla default template details : protostar | author: Kyle Ledbetter | version: 1.0 | creationdate: 4/30/2012

Kunena default template details : Crypsis | author: Kunena Team | version: 5.1.18 | creationdate: 2020-06-30

Kunena template params:

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DefaultCategoryicon
profileIconset	default
DefaultIconset	default
editorIconset	default
bootstrap	0
icomoon	1
tooltips	1
borderless	1
SubjectLengthMessage	80
fullactions	1
quick	0
displayMenu	1
displayDropdownMenu	1
displayDropdownContent	1
displayModule	1
displayBreadcrumb	1
displayAnnouncement	1
displayFooter	1
avatarPosition	left
avatarType	img-circle
labels	0
whoisonlineName	default
formRecover	0
topicicontype	B2
fontawesome	0
socialshare	0
socialsharetag
socialtheme	classic
optional_username	0
writeaccess	0
localstorage	0
IconColor	inherit
IconColorNew	#48a348
editor	0
video	1
maps	1
emoticons	1
twitter	1
ebay	1
link	1
picture	1
hide	1
spoiler	1
table	1
code	1
quote	1
divider	1
instagram	1
soundcloud	1
confidential	1
hr	1
listitem	1
supscript	1
subscript	1
numericlist	1
bulletedlist	1
alignright	1
alignleft	1
center	1
underline	1
italic	1
bold	1
strikethrough	1
colors	1
size	1
wysibb
avatarSizeX	40
avatarSizeY	90
avatarSizeXThumb	36
avatarSizeYThumb	36
avatarSizeXWelcome	72
avatarSizeYWelcome	72
avatarSizeXList	36
avatarSizeYList	36
avatarSizeXPost	144
avatarSizeYPost	144
avatarSizeXProfile	200
avatarSizeYProfile	200
templatebyText
templatebyName
templatebyLink

Kunena version detailed: Kunena 5.1.18 | 2020-06-30 [ Rhea ]
| Kunena detailed configuration:

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Kunena config settings:
board_offline	0
enablerss	0
threads_per_page	20
messages_per_page	6
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	crypsis
showannouncement	1
avataroncat	0
catimagepath	category_images
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	0
showkarma	0
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
pubwrite	0
floodprotection	0
mailmod	0
mailadmin	0
captcha	0
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	75
avatarsize	2048
imageheight	800
imagewidth	800
imagesize	150
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	120
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_posts	1
userlist_karma	1
userlist_email	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory
showstats	1
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	asc
sef	1
showimgforguest	1
showfileforguest	1
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
allow_user_edit_poll	0
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
debug	0
catsautosubscribed	0
showbannedreason	0
showthankyou	0
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
show_list_time	720
show_session_type	2
show_session_starttime	1800
userlist_allowed	1
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	0
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	0
cache_time	60
iptracking	1
rss_feedburner_url
autolink	1
access_component	0
statslink_allowed	1
superadmin_userlist	0
legacy_urls	0
attachment_protection	0
categoryicons	1
avatarresizemethod	1
avatarcrop	1
user_report	1
searchtime	365
teaser	0
ebay_language	0
allow_change_subject	0
max_links	6
read_only	0
ratingenabled	0
url_subject_topic	0
log_moderation	0
attach_start	0
attach_end	14
attachment_utf8	1
autoembedsoundcloud	1
emailheader	/images/DIYFB_banner.jpg
user_status	1
signature	1
personal	1
social	1
plain_email	0
moderator_permdelete	0
avatartypes	gif, jpeg, jpg, png
smartlinking	0
defaultavatar	nophoto.png
defaultavatarsmall	s_nophoto.png
quickreply	1
avataredit	1
activemenuitem
mainmenu_id
home_id
index_id
moderators_id
topiclist_id
misc_id
profile_id
search_id
avatar_type	0
sef_redirect	0
allow_edit_poll	1
use_system_emails	0
autoembedinstagram	1
disable_re	0

| Kunena integration settings:

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Kunena - Finder Disabled
Kunena - AltaUserPoints Disabled
Kunena - Community Builder Disabled
Kunena - Easyblog Disabled
Kunena - Easyprofile Disabled
Kunena - Easysocial Disabled
Kunena - Gravatar Disabled
Kunena - JomSocial Disabled
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Disabled

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-GB	English (United Kingdom)

Third-party components: None

Third-party SEF components: None

Plugins: None

Modules: None

Hello,

Do-you see the avatar just after that you have uploaded it ? Like here :

Yes, when I browse to the file, or drag and drop it, the image appears in place of the default image...



Then when I click submit I get a message that says 'Your Profile has been saved'



But the image is not changed.

I initially thought it must be a permissions or ownership issue, but these appear to be okay and also checkout in the Joomla folder permissions test...



There's no error message within the server logs either, whatever is causing it to fail, is doing so quietly with no errors.

I did a search here thinking that it might be a rookie error or common problem, but could find nothing. It's been a few years since I've used Kunena and assumed it's something I've missed on the setup / install.

I'm sure it'll be something simple, but I cannot figure it out.

/DM

I see on your image, the profile has been saved before the avatar upload was finish. If the upload is success, the avatar name get the link colour (in this case it should be blue). Afterwards you can save the profile. If does not work, then open the browser console, maybe it shows a hint during the upload process.

Try also to switch the Default avatar type in the configuration.

Thanks rich.
When submitting the console is reporting a 404...
POST https://my...web...site.com/forum/profile/edit/index.php?option=com_kunena&view=user&task=upload&format=json 404 (Not Found)
Which is originating from jquery...
jquery.min.js?5d924186c7b2f3be1645c9388a24f08d:2

Maybe similar problem: www.kunena.org/forum/k5-1-support/154646...e-since-k-5-1#204910
Try in the configuration (tab General) the option Direct Component Access = Yes

Thanks rich, however that setting made no difference, nor did the other SEO settings.

I also tried changing the path within /components/com_kunena/template/crypsis/assets/js/upload.avatar.js at line 40 as suggested in the linked article, but this too made no difference.

There was another suggestion mentioned that it could be related to a .htaccess file, however I am running nginx and so .htaccess are redundant.

I did however have some success. I turned 'Search Engine Friendly URLs' off in Joomla and it worked. So your suggestion was somewhat close. It seems that it does not want to play nicely with Joomla SEO.

Any further thoughts or ideas?

/DM

If you are using cloudflare, make sure you purge the cache there.
Also try Ctrl+F5
Also try Ctrl+Shift+Delete
Also try to install the .htacces file that comes with Joomla by default
Also try to see in your server directory if the image is uploaded, even when you can't see it in the frontend

CMD+R / CMD+Shift+R (hard refresh) make no difference (I'm on a mac). Definitely not a browser problem as the 404 is the status sent from the server in response to the upload. So either the URL is incorrect or it does not actually exist. The 404 is a soft 404 as https://my...web...site.com/forum/profile/edit/index.php is a valid url. So it's only getting rejected on the basis that the query string is incorrect or missing (or any other reason that the component decides)

I'm not using clouflare and have all caching disabled.

.htaccess is an apache thing, it does not work on an Nginx server. Nginx uses a modified version of mod-rewrite within the server directives. However, the only rule there is passing the query strings, which is working fine, otherwise basic navigation would not work.

One thing to note, I cannot see where the userdata is generated / passed. Obviously with Joomla SEO turned off it is passed as 'GET' vars within the URL query strings, however with SEO turned on, no vars are present in the URL and no POST vars are created within the page that I can see. However I will be the first to admit that javascript is not really my thing.

I've looked to see if I can grab the URL of the file upload when SEO is turned off but not sure how to do that (I'm using chrome).

Any further advice warmly welcomed.

There is also another possibility...

maybe the URL and #GET data is well formed but the server is rejecting the request.!?

I find this one hard to believe as the site is working fine otherwise.

Also; normal forum attachment upload works fine. Does this use the same script?