Important Cannot fully edit forum profiles (avatar etc)

Date first setup (new install) = 7/24/14
Joomla 3.3.3
Kunena 3.0.5
no other add-ons
Brand new installation (infact, same issue one two different hosts: ipage and hostgater)
Current host: Hostgator
PHP.ini = set factory = meet minimum requirements
mootools enabler = ENABLED
Template = protostar - default

From Joomla:
OS Linux g
PHP 5.4.29
MySQLi 5.5.37-35.1
Time 10:46
Caching Enabled
GZip Disabled



So, I see a bunch of older threads about this issue, but really some pretty generic solutions. I'm not a coder so I can't poke around and see what is wrong, but I have done enough coding to change things if you tell me what needs to be changed.

You can change things like your name, passwords, email etc. But you cannot add FB/social site information or change your avatar, there is simply no option for it.

I really need help with this, I've read the FAQ and checked things like the PHP setup, mootools, etc and do not see an issue this is also from a clean install.... three times.




P.S. as a side note:
I've had other issues with templates not loading correctly and using other templates yields the entire profile editing useless.

you might need this:

Database collation check: The collation of your table fields are correct

Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Disabled |
htaccess: Exists | PHP environment: Max execution time: 30 seconds | Max execution memory: 256M | Max file upload: 64M

Kunena menu details:

Warning: Spoiler!

ID	Name	Menutype	Link	Path
165	Forum	mainmenu	Itemid=178	kunena-2014-07-26
178	Forum	kunenamenu	view=home&defaultmenu=180	forum
179	Index	kunenamenu	view=category&layout=list	forum/index
180	Recent Topics	kunenamenu	view=topics&mode=replies	forum/recent
181	New Topic	kunenamenu	view=topic&layout=create	forum/newtopic
182	No Replies	kunenamenu	view=topics&mode=noreplies	forum/noreplies
183	My Topics	kunenamenu	view=topics&layout=user&mode=default	forum/mylatest
184	Profile	kunenamenu	view=user	forum/profile
185	Help	kunenamenu	view=misc	forum/help
186	Search	kunenamenu	view=search	forum/search

Joomla default template details : protostar | author: Kyle Ledbetter | version: 1.0 | creationdate: Unknown

Kunena default template details : Blue Eagle | author: Kunena Team | version: 3.0.5 | creationdate: 2014-03-09

Kunena version detailed: Kunena 3.0.5 | 2014-03-09 [ Invecchiato ]
| Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	6
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	blue_eagle
showannouncement	1
avataroncat	0
catimagepath	category_images
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	1
showemail	0
showuserstats	1
showkarma	1
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
pubwrite	0
floodprotection	0
mailmod	0
mailadmin	0
captcha	0
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	75
avatarsize	2048
imageheight	800
imagewidth	800
imagesize	150
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	120
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	1
userlist_posts	1
userlist_karma	1
userlist_email	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory
showstats	1
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
usernamechange	0
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	asc
sef	1
showimgforguest	1
showfileforguest	1
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
debug	0
catsautosubscribed	0
showbannedreason	0
version_check	1
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	0
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	0
keywords	0
userkeywords	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	60
iptracking	1
rss_feedburner_url
autolink	1
access_component	1
statslink_allowed	1

| Kunena integration settings:

Warning: Spoiler!

Kunena - AlphaUserPoints Enabled: activity=1 avatar=1 profile=1 activity_points_limit=0
Kunena - Community Builder Enabled: access=1 login=1 activity=1 avatar=1 profile=1 private=1
Kunena - Gravatar Enabled: avatar=1
Kunena - JomSocial Enabled: access=1 login=1 activity=1 avatar=1 profile=1 private=1 activity_points_limit=0 activity_stream_limit=0
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Enabled: private=1

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-GB	English (United Kingdom)
en-CA	English (Canada)
en-US	English (USA)
en-AU	English (Australia)

Third-party components: None

Third-party SEF components: None

Plugins: None

Modules: None

You are using gravatar. You can use either gravatars, or avatars. But not both together.
Go in backend to "Kunena > Plugin Manager" and disable the plugin "Kunena - Gravatar Integration".
You can also disable the following plugins. You have not installed these extensions.
Kunena - AlphaUserPoints Integration
Kunena - JomSocial Integration
Kunena - Community Builder Integration
Kunena - UddeIM Integration

rich is correct. This issue is discussed in the topic Users are unable to change or upload avatar images (Gravatar plugin is enabled) .

This topic is not about problems that people have during the installation of Kunena; this is one of those problems that often come up afterwards. I think this topic should be moved to the K 3.0 General Questions category; perhaps one of the moderators might do that for us.

MaydayJoey wrote: I've had other issues with templates not loading correctly and using other templates yields the entire profile editing useless.

I'm not quite sure I follow. Am I right in understanding that using certain kinds of Joomla templates prevents you from being able to click the profile Edit link? :dry:

Or is the problem something entirely different?

sozzled wrote:

MaydayJoey wrote: I've had other issues with templates not loading correctly and using other templates yields the entire profile editing useless.

I'm not quite sure I follow. Am I right in understanding that using certain kinds of Joomla templates prevents you from being able to click the profile Edit link? :dry:

Or is the problem something entirely different?

ok to explain:
- Originally I didn't try to use the default template, when I changed it to a j! 3.0 compatible template everything worked except for the table that would allow you to edit your profile. You click on the "edit" button and it would switch but nothing would show up, the area where the table would be is blank.
- If I switch to one of the stock templates it's fine, which the exception to the avatar. but I do have another problem, if I load an advanced template with custom modules when set to default only loads the features article, background and logo. I see reading through forums that there might be a script error and a setting wrong somewhere. Note that SOME templates load ok but present the issue with editing forum profile.


ALSO:
- turning off the gavater setting fixed the issue with the avatar.

So the only issue I have to fix now is being able to properly load templates.

Thank you! That worked!

rich wrote: You are using gravatar. You can use either gravatars, or avatars. But not both together.
Go in backend to "Kunena > Plugin Manager" and disable the plugin "Kunena - Gravatar Integration".
You can also disable the following plugins. You have not installed these extensions.
Kunena - AlphaUserPoints Integration
Kunena - JomSocial Integration
Kunena - Community Builder Integration
Kunena - UddeIM Integration

MaydayJoey wrote: Originally I didn't try to use the default template, when I changed it to a j! 3.0 compatible template everything worked except for the table that would allow you to edit your profile. You click on the "edit" button and it would switch but nothing would show up, the area where the table would be is blank.

I think I understand the symptoms better now. I'm guessing that you were getting the symptoms as described in one of the following topics:

• Unable to edit user profile ; or
• User profile doesn't work

where people were using Joomla templates loaded with Javascript that was incompatible with Mootools . Would that be what happened in your case, perhaps?

MaydayJoey wrote: So the only issue I have to fix now is being able to properly load templates.

I'm not sure that I understand what this is about but is sounds like it's a different problem. Perhaps it would be a good idea to start a new topic about that problem.