Solved Admin emails have stopped

rich wrote:

Moderation emails are not working at all and are not being sent to my moderators

Admins also get no mail?
Are your moderators global moderators?
Category moderators receive only mail if the pending message wait in his category.

Yep, including myself I have 4 people set as global moderators, I don't have any category moderators at the moment because the forum isn't popular enough for that yet.

Can we try to summarise the issues so far:

(1) You are receiving emails from your website when your users register (because you had setup your Joomla global settings to do this). This means that your site is able to send emails.

(2) Your and your users are receiving emails from the forum when you are subscribed to topics and someone (other than you) creates a new topic or replies to an existing topic. This means that your forum configuration settings are working and that your site email handler is also working.

(3) Your moderation team consists only of you (as a site administrator) and 3 global moderators.

(4) You have the following settings in place:

Forum Configuration » Security » Security Settings » Moderate New Users = 3
Forum Configuration » Security » Security Settings » E-mail Moderators = No
Forum Configuration » Security » Security Settings » E-mail Administrators = No

Is that correct?

1 = Yes
2 = Yes
3 = Yes
4 =

• Forum Configuration » Security » Security Settings » Moderate New Users = 3
• Forum Configuration » Security » Security Settings » E-mail Moderators = Unapproved posts
• Forum Configuration » Security » Security Settings » E-mail Administrators = Unapproved posts

@sozzled

The settings are correct. There are three options.

E-mail Administrators Unapproved posts = 0
E-mail Administrators No = -1
E-mail Administrators All New Posts = 1

Unfortunately I have no more ideas. Perhaps you have another idea?

Thanks, Rich, for the explanation. I did not know that.

The key phrase in understanding this topic is what "friday shoes"wrote at the beginning

friday shoes wrote: [Emails from my forum were working] as I expected [but] then for some reason the emails have stopped even though I've got new people signing up and comments to approve.

Clearly there's an implication that email was working, at some time, and then some part of it stopped working mysteriously. The key thing is we know which part is not working as our friend expects but we don't yet know enough about the conditions.

I have my own suspicions.

Obviously the forum is sending emails except in cases involving new posts on the forum that require a moderator's attention. The implication from the part of what I quoted above (that is, "approval emails" were being sent) is that these emails are not being generated but we're not sure of why this is happening.

My suspicion is that these emails are being generated - just as there are no other email problems on our friend's site - but the circumstances in relation to new posts requiring moderator approval have changed. If we accept that the conditions relating to new posts posts from new users were working, and that these conditions apply only to the first 3 posts from newly-registered user accounts, then it would be reasonable to conclude that, when a newly-registered user account has posted 3 messages, there would then be no requirement for forum moderators to have to approve messages after that time. In that sense the "admin emails" should stop.

What I would like to know is whether all emails connected with approving posts have stopped in respect of all approvals or whether the stoppage is more "selective". When we truly understand what are the conditions then we will be better placed to resolve the mystery. I conclusion, yes, I have more ideas but we need to establish exactly what's happening ... and I think we have some more work to do to get to the heart of the matter.

I think the email issue may have been resolved as I seem to be getting all the emails I should now.

Just to confirm I'm seeing the right things,

1. A 'Comment moderation' email will start with this 'A new post has been made to a category to which you have assigned as moderator on the MY Forum' in the first line of the body text.


2. A 'Subscribed topic' email will start with 'A new reply has been posted on the MY Forum' in the first line of the body text.