Solved Kunena user profile: information missing in front-end - Javascript-controlled tabs

Hi sozzled,

thanks for your hint. During the afternoon, I worked through these Javascript library/Mootools documentations. I also tried to disable all of my non-default Joomla extensions, but I just did not manage to find the module causing a library conflict.

Now i decided to create a test environment of my Joomla/Kunena installation to make sure I don't destroy my productive website. So I can play with the joomla modules (and deinstall them instead of just disabling them) to see which one causes the problem.

So I used the following steps to create the test site:

1. Created a copy of my joomly directory (as jtest)
2. Exported my MySQL database of the productive site (mysqldump)
3. Created a new MySQL database and imported dump to the new database
4. Changed configuration.php in the new joomla directory (jtest) to match the new database credentials and pathes for the test site
5. Created a subdomain which points to the new joomla directory (jtest)

After login on the test site, I expected to see the same issue on the test site. But after login in on the test site, I noticed that the issue was not copied to the test site! On the copy of my website, the Kunena User profile works perfectly. I'm pretty puzzeled about this! :dry:

So what's the problem on my productive site? How can I try to locate the error if I can't reproduce the issue on the test site? Any ideas?

Thanks,
burgwart

@burgwart: Let me see if I correctly understand your situation.

1) You have successfully upgraded to K 3.0.4 on your site

2) The Kunena user profile information does not properly appear on the front-end because you have a Javascript library conflict between some Joomla extension you have installed on your site and Joomla's Mootools Javascript library. This Javascript library problem affects the display of the Javascript-controlled "tabbed" information in the Kunena user profile. This problem has been discussed many times before on the forum. Here are a few places where your particular problem as been asked about before:

• Why can't I edit my Kunena user profiles (including setting forum preferences, avatar image, etc.)?
• Before you post your question, read this first
• Common causes of Mootools (Javascript library) issues and Kunena

If I understand correctly, you have created a test site as a subdomain. There is something different in your test site that allows K 3.0.4 user profiles to display properly; your test site is different from your original, live site.

The solution found by skybax in msg #3 of this topic does not apply to you.

You posted the configuration report of your live site in msg #5. You have not posted the configuration report of your new test site.

burgwart wrote:

So what's the problem on my productive site? How can I try to locate the error if I can't reproduce the issue on the test site? Any ideas?

I do not know the specific cause of your problem but I think it's fairly safe to say that, in your case, your problem is not caused by the uddeIM notification module. Your problem is caused by some Javascript library conflict. There is something different between your test site and your live site but I do not know what is different.

Hi sozzled!

Yes, your summary is correct. I don't see any difference between my test site and the live site. The only difference is, that the testsite is accessed by subdomain.

I just created another copy of my live site and replaced the old live site by this new copy. And now the problem is gone. Sure, it would be better to understand what caused the problem on the original site. But I have no idea how to track this down. Currently I am happy that I have found a solution to solve the issue for my forum.

Here's the configuration report of the test site, if you want to have a look at it.
Thank you very much for your support.

Database collation check: The collation of your table fields are correct

Joomla! SEF: Enabled | Joomla! SEF rewrite: Disabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 0 seconds | Max execution memory: 104M | Max file upload: 16M

Kunena menu details:

Warning: Spoiler!

ID	Name	Menutype	Link	Path
175	Profil	kopfmenue	view=user	profil
110	Forum	kunenamenu	view=home&defaultmenu=111	forum
111	Index	kunenamenu	view=category&layout=list	forum/index
112	Aktuell	kunenamenu	view=topics&mode=replies	forum/aktuell
113	Neues Thema	kunenamenu	view=topic&layout=create	forum/neuesthema
114	Ohne Antwort	kunenamenu	view=topics&mode=noreplies	forum/ohneantwort
115	Meine Themen	kunenamenu	view=topics&layout=user&mode=default	forum/meinethemen
116	Profil	kunenamenu	view=user	forum/profil
117	Hilfe	kunenamenu	view=misc	forum/hilfe
118	Suche	kunenamenu	view=search	forum/suche
195	Forum	hauptmenue	Itemid=110	kunena-2012-09-15/kunena-2012-09-15
176	Bearbeiten	kopfmenue	view=user&layout=edit	bearbeiten

Joomla default template details : a4joomla-goldenreed | author: a4joomla.com | version: 1.1 | creationdate: Unknown

Kunena default template details : Blue Eagle | author: Kunena Team | version: 3.0.4 | creationdate: 2013-12-22

Kunena version detailed: Kunena 3.0.4 | 2013-12-22 [ Ukko ]
| Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	10
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	blue_eagle
showannouncement	1
avataroncat	0
catimagepath	category_images
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	0
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
pubwrite	1
floodprotection	0
mailmod	0
mailadmin	0
captcha	1
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	75
avatarsize	2048
imageheight	800
imagewidth	800
imagesize	2048
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	2048
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	1
userlist_posts	1
userlist_karma	0
userlist_email	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory	0
showstats	1
showwhoisonline	0
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
usernamechange	0
showspoilertag	1
showvideotag	1
showebaytag	0
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	desc
sef	1
showimgforguest	1
showfileforguest	1
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	85
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	1
latestcategory_in	1
topicicons	1
debug	0
catsautosubscribed	0
showbannedreason	0
version_check	1
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	1
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
show_list_time	720
show_session_type	1
show_session_starttime	0
userlist_allowed	1
userlist_count_users	2
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	0
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	0
keywords	0
userkeywords	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	1
attachment_limit	8
pickup_category	1
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	60
iptracking	1
rss_feedburner_url
autolink	1
access_component	1
statslink_allowed	1
userlist_usertype	0
sefutf8	0

| Kunena integration settings:

Warning: Spoiler!

Kunena - AlphaUserPoints Disabled
Kunena - Community Builder Disabled
Kunena - Gravatar Disabled
Kunena - JomSocial Disabled
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Enabled: private=1

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
de-DE	German (DE-CH-AT)
en-GB	English (United Kingdom)

Third-party components: UddeIM 2.8

Third-party SEF components: None

Plugins: None

Modules: None

burgwart wrote: Sure, it would be better to understand what caused the problem on the original site.

What caused the problem in the first place was a Javascript library problem; something clobbered Joomla Mootools. I don't know what it was but, typically, the source of the "interference" lies in the use of another Joomla extension that loads its own Javascript library that stops Joomla's Mootools library from working properly.

burgwart wrote: But I have no idea how to track this down. Currently I am happy that I have found a solution to solve the issue for my forum.

Because you have replaced your original site with a different set of files, no-one will be able to "track this down" for you. Even with the configuration report that you gave us, it's a bit like wondering "which way the train went by looking at the tracks".

We're pleased that you found the solution to your problem in your case.

For others who read this topic and try one of the two methods used in this topic - i.e (a) disable the uddeIM notification module or (b) create copy of their original test site and make it a sub-domain of their original site - the approaches used here may or may not work for them.

The cause of thie issue has always been rooted in Javascript. The best advice that we can offer people is to look at:

• Why can't I edit my Kunena user profiles (including setting forum preferences, avatar image, etc.)?
• Before you post your question, read this first
• Common causes of Mootools (Javascript library) issues and Kunena