Important Not receiving any emails from Kunena

Hello, I am currently setting up a website for a Department of Transportation software project, and state law requires that any communications be documented. The powers that be decided that the best way to do this would be to forward all posts to an email address in our system (since all of our emails are tracked and archived).

I have configured Kunena to the best of my abilities to meet this goal, but I don't receive a single email. Not post notifications to moderators or emails to subscribed users. Please help me diagnose and fix this problem as quickly as possible as I am on a tight deadline.

My website is hosted on godaddy and uses Joomla 2.5 for its CMS. I have the most recent version of Kunena installed.

Kunena Configuration:

Database collation check: The collation of your table fields are correct

Legacy mode: Disabled | Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 30 seconds | Max execution memory: 32M | Max file upload: 2M

Kunena menu details:

Joomla default template details : rt_gantry | author: RocketTheme, LLC | version: 3.2.17 | creationdate: March 5, 2012

Kunena default template details : Blue Eagle (default) | author: Kunena Team | version: 1.7.2 | creationdate: 2012-01-31

Kunena version detailled: Installed version: 1.7.2 | Build: 5215 | Version name: Omega | Kunena detailled configuration:

Warning: Spoiler!

[th]Kunena config settings:[/th]

board_offline	0
board_ofset	0.00
enablerss	0
enablepdf	0
threads_per_page	20
messages_per_page	6
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
jmambot	0
disemoticons	1
template	default
showannouncement	0
avataroncat	0
catimagepath	category_images/
showchildcaticon	1
annmodid	62
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	1
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
changename	0
pubwrite	0
floodprotection	0
mailmod	1
mailadmin	0
captcha	0
mailfull	1
allowavatar	1
allowavatarupload	1
allowavatargallery	1
avatarquality	65
avatarsize	2048
allowimageupload	0
allowimageregupload	1
imageheight	800
imagewidth	800
imagesize	150
allowfileupload	0
allowfileregupload	1
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	120
showranking	1
rankimages	1
avatar_src	fb
fb_profile	fb
pm_component	no
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	1
userlist_username	1
userlist_posts	1
userlist_karma	1
userlist_email	0
userlist_usertype	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory
showstats	1
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
usernamechange	0
rules_infb	1
rules_cid	15
help_infb	1
help_cid	0
showspoilertag	0
showvideotag	0
showebaytag	0
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	0
autoembedebay	0
ebaylanguagecode	en-us
fbsessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
fbdefaultpage	recent
default_sort	asc
alphauserpointsnumchars	0
sef	1
sefcats	0
sefutf8	0
showimgforguest	1
showfileforguest	1
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
js_actstr_integration	0
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
integration_access	auto
integration_login	auto
integration_avatar	auto
integration_profile	auto
integration_private	auto
integration_activity	auto
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
onlineusers	1
debug	0
catsautosubscribed	0
showbannedreason	0
version_check	1
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	0
lightbox	1
activity_limit	0
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	0
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
email_visible_address	[email protected]
captcha_post_limit	0

Third-party components: None

Third-party SEF components: None

Plugins: System - Mootools Upgrade: Disabled | System - Mootools12: Disabled | Kunena Search 1.7.2 | Kunena Discuss 1.7.2

Modules: Kunena Latest 1.7.2

Joomla Mail Settings:

Maybe this is an issue with GoDaddy? Have you tried with a different webhost?

These are would be fairly typical Global Configuration settings you might try:

Try setting your mail this way instead:

Mailer: PHP Mailer
Mail from: no change
From Name: SunGuideSoftware
Sendmail Path: no change
SMTP Authentication: Yes
SMTP Security: no change
SMTP Port: no change
SMTP Username: --leave blank--
SMTP Password: --leave blank--
SMTP Host: localhost

If you enter a SMTP host name (different from localhost) then you will need to enter a username and password to connect to the mail server.

I made your suggested changes to my Joomla mail settings, posted in a topic in a category of which I am the moderator, and did not receive an email. In short, no change.

As far as this being a godaddy.com issue I create that email using one of the forwarding address packages that come with the purchase of a domain name from them. I tested the address from my gmail and sending mail to it properly forwards it to my work email. So, I at least know the email address works under normal circumstances.

Do you know how to force Joomla to send an email to that email address? This could narrow down the location of the failure.

Thank you for your assistance thus far.

My suggeston to you is to do the following:

(1) Reset all Forum Configuration settings to their original default values.

(2) Subscribe to a topic.

(3) With a test user account (not the account that you used when you subscribed) post a message in that topic.

(4) Verify that you received an email notification about the new message posted. If this works, please reply.

No, I do not know how to "force Joomla to send an email to a specific address" - I'm just an ordinary user, mate.

I followed your instructions exactly. No dice.

I did send a few emails using projectfork, another Joomla component, that at least shows that emails can be sent from some of my Joomla components.

I know at this point the issue is completely dumbfounding, but if you can think of anything that could be causing the issue it would be helpful.

We're caught between a rock and a hard place with this one.

On the one hand K 1.7.2 is at end-of-life and the development team are 100% engaged in making K 2.0.0 ready for public release. As far as K 2.0 is concerned, I am aware that there have been substantial changes made in the area of emailing from Kunena. Don't ask me about the specifics of those changes; email has always been somewhat mystifying to me and, in my case, I just "follow the instructions" ... :lol:

On the other hand, we can't exclude the fact that for one-in-a-thousand people who write into this forum every day, people have problems with Kunena generating emails in situations that warrant it. I am aware, too, that some of these cases have been resolved successfully by users moving their operations to a different hosting company. (Let's not beat around the bush: whenever someone mentions either GoDaddy or "$10-a-year hosting service" at a technical gathering, most people will give you that "knowing smile" because of all the horror stories we've heard. In short: you get what you pay for and serious professionals steer clear of $10-a-year hosting services.)

Therefore we're left with the question of what to do next?

From what you wrote (after you've done all that I asked you to do), it's a reasonable conclusion that K 1.7.2 and your current Joomla configuration or hosting service will not work.

Your original question - can you generate email each time a new message is posted on your forum - is solvable with Kunena; I know this for a fact from experience and from the feedback I've read in this forum.

This leaves you with four options:

(1) Try the "if all else fails" approach; see When all else fails, try this .

(2) Evaluate K 2.0.0 to see if this may resolve your current problem.

(3) Switch to a different web-hosting provider.

(4) Abandon Kunena (and possibly Joomla) and try something else.

I find the tone and phrasing in your 3rd paragraph grey text entirely insulting.

Also, the fact that you still blame the host after I have said that emails from other Joomla components are working through the godaddy email address seems lazy and conjectural.

Some random GoDaddy configuration option may indeed be causing issues, but there has not been nearly enough evidence to prove it.

I did everything you asked in the hopes that it was laying a baseline from which you could help me eliminate possibilities until the true cause revealed itself.

Now, I know that because you are an experienced user and poster on the support forum that you may yet have insight to give without realizing it. Please consider the evidence presented and help me think of more tests to run to find the culprit. If you decide to stand by your previous post, then please tell me where I might find deeper technical assistance for my problems.

Also, if anyone else is reading this and has experienced similar issues please don't hesitate to chime in.

In your case I would recommend you to use Kunena 2.0 as we have improved emailing a lot in there. Even in RC1 it is roughly as stable as Kunena 1.7.2 -- additionally it fixes a lot of issues and improves usability.

Kunena doesn't offer the feature to email everything into one email address out of the box, but that can easily be fixed with a 2-3 hour custom job that can be included into Kunena 2.0. Please find my contact information from our team page .