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The Kunena team has announce the arrival of Kunena 6.0.6 [K 6.0.6] which is now available for download as a native Joomla extension for J! 4.2.x. This is a security release.
For a quick response, please give us as much information that helps us to understand the problem.
|Please read first What information should I include when I ask for help (including how to post my configuration report)?|
- Kunena 1.7 product-related issues only; and
- when your Kunena forum does not work.
- to request adding to or removing from the standard features of Kunena;
- if your question is of a commonly asked "how to" nature;
- if you are not using the latest stable release of Kunena; or
- ▪ general Joomla or website adminstration matters
Please read the guides posted as sticky topics in this category.
Also refer to the FAQs menu tab above for frequently asked questions.
Note: Support for, and all questions relating to, K 1.7 will cease on 31 August 2012. Our advice is, if you are having problems with K 1.7, to upgrade to K 2.x as soon as practicable,
Important Not Receiving Email Notifications
I'm running K 1.7.2 on s Joomla 1.5.23 site. Normally, email notifications on posts from subscribed members to a topic are reliable but lately I've been noticing that I'm not getting email notifications of all the posts to topics and categories I'm subscribed to. Any ideas of how to troubleshoot this?
It would really help us if you look nearer the top of this page (where you see the posting guide) and the animated "hand" image pointing to a link that will give us more information to work with. I'm not necessarily saying that you haven't given us enough information already, but email-related issues could be caused by all kinds of things.
Is it possible that there have been changes made by your webhosting company that is affecting the ability of your site to send email? Are the email problems localised to Kunena or are they more systemic?
Have you changed any Joomla Global configuration settings?
Are you having problems receiving email?
Have you considered upgrading to J! 1.5.25?
Have you checked your category and topic subscriptions ... just to make sure?
If you've been using K 1.7.2 for a while and these problems have only just started appearing, it seems unlikely that they're caused by Kunena. In this case it's unlikely that there's a basic defect in the Kunena product. I suspect that your problem is more likely to be "general" Joomla-related. I could be wrong. Maybe someone else has a few better ideas?
Yes, it is good to be back here after a long absence. All your points are well taken. I just completed full site upgrade to J2.5 (latest) and everything is working well except for some relatively minor issues like the email notifications.
It would help me greatly to have a troubleshooting sequence of steps. Other users have been reporting a similar issue, i.e. not receiving Forum email notifications on postings.
I am definitely subscribed to both topics and categories. Email from site to users seems to be operating normally although it is possible that some config item has been changed. uddeIM is also working okay as well as notifications from CB such as for new registrations.
Does Kunena depend on a particular kind of email configuration from the site? Does Kunena have a toggle setting for sending out email notifications? This could have been inadvertently turned off.
I can check Admin back end on Kunena to see if anything pops out at me. All other suggestions are appreciated.
Database collation check: The collation of your table fields are correct
Kunena menu details:
Legacy mode: Disabled | Joomla! SEF: Enabled | Joomla! SEF rewrite: Disabled | FTP layer: Disabled |This message contains confidential informationhtaccess: Exists | PHP environment: Max execution time: 30 seconds | Max execution memory: 64M | Max file upload: 10M
Joomla default template details : btc2012 | author: Illiana Technology | version: 1.0 | creationdate: 2012-03-29
Kunena default template details : Blue Eagle (default) | author: Kunena Team | version: 1.7.2 | creationdate: 2012-01-31
Kunena version detailled: Installed version: 1.7.2 | Build: 5215 | Version name: Omega | Kunena detailled configuration:Warning: Spoiler!
[th]Kunena config settings:[/th]
board_offline 0 board_ofset 0 enablerss 1 enablepdf 1 threads_per_page 30 messages_per_page 10 messages_per_page_search 15 showhistory 1 historylimit 10 shownew 1 jmambot 0 disemoticons 0 template default showannouncement 1 avataroncat 1 catimagepath category_images/ showchildcaticon 1 annmodid 62 rtewidth 450 rteheight 300 enableforumjump 1 reportmsg 0 username 0 askemail 0 showemail 1 showuserstats 1 showkarma 0 useredit 1 useredittime 0 useredittimegrace 50000 editmarkup 0 allowsubscriptions 1 subscriptionschecked 1 allowfavorites 1 maxsubject 50 maxsig 300 regonly 1 changename 0 pubwrite 0 floodprotection 0 mailmod 1 mailadmin 0 captcha 0 mailfull 1 allowavatar 1 allowavatarupload 1 allowavatargallery 1 avatarquality 65 avatarsize 2048 allowimageupload 0 allowimageregupload 1 imageheight 1200 imagewidth 1200 imagesize 1200 allowfileupload 0 allowfileregupload 1 filetypes zip,txt,doc,pdf,gif,png,jpg filesize 4000 showranking 1 rankimages 1 avatar_src fb_profile pm_component userlist_rows 30 userlist_online 1 userlist_avatar 1 userlist_name 1 userlist_username 0 userlist_posts 1 userlist_karma 0 userlist_email 0 userlist_usertype 0 userlist_joindate 1 userlist_lastvisitdate 1 userlist_userhits 0 latestcategory 0 showstats 1 showwhoisonline 1 showgenstats 1 showpopuserstats 1 popusercount 5 showpopsubjectstats 1 popsubjectcount 5 usernamechange 0 rules_infb 0 rules_cid 1 help_infb 0 help_cid 1 showspoilertag 0 showvideotag 1 showebaytag 0 trimlongurls 1 trimlongurlsfront 40 trimlongurlsback 20 autoembedyoutube 1 autoembedebay 1 ebaylanguagecode en-us fbsessiontimeout 3600 highlightcode 0 rss_type topic rss_timelimit month rss_limit 100 rss_included_categories rss_excluded_categories rss_specification rss2.0 rss_allow_html 1 rss_author_format name rss_author_in_title 1 rss_word_count 0 rss_old_titles 1 rss_cache 900 fbdefaultpage categories default_sort asc alphauserpointsnumchars 0 sef 1 sefcats 1 sefutf8 0 showimgforguest 1 showfileforguest 1 pollnboptions 4 pollallowvoteone 1 pollenabled 1 poppollscount 5 showpoppollstats 1 polltimebtvotes 00:15:00 pollnbvotesbyuser 100 pollresultsuserslist 1 maxpersotext 50 ordering_system mesid post_dateformat datetime post_dateformat_hover ago hide_ip 1 js_actstr_integration 0 imagetypes jpg,jpeg,gif,png checkmimetypes 1 imagemimetypes image/jpeg,image/jpg,image/gif,image/png imagequality 50 thumbheight 32 thumbwidth 32 hideuserprofileinfo put_empty integration_access auto integration_login communitybuilder integration_avatar communitybuilder integration_profile kunena integration_private uddeim integration_activity auto boxghostmessage 0 userdeletetmessage 1 latestcategory_in 1 topicicons 1 onlineusers 0 debug 0 catsautosubscribed 0 showbannedreason 0 version_check 1 showthankyou 1 showpopthankyoustats 0 popthankscount 5 mod_see_deleted 1 bbcode_img_secure text listcat_show_moderators 1 lightbox 1 activity_limit 0 show_list_time 720 show_session_type 0 show_session_starttime 0 userlist_allowed 0 userlist_count_users 1 enable_threaded_layouts 0 category_subscriptions post topic_subscriptions every pubprofile 1 thankyou_max 10 email_recipient_count 5 email_recipient_privacy bcc email_visible_address captcha_post_limit 0
Third-party components: CommunityBuilder 1.8 | UddeIm 2.7
Third-party SEF components: None
Plugins: System - Mootools Upgrade: Disabled | System - Mootools12: Disabled
Kunena uses the Joomla email system, so if you recieve emails from Joomla, you should recieve emails from the forum as well.
Can it be, that your email provider has classified the emails as spam?
Some providers (or systems) does that transparently so you'll never know what you dont get...
All in all, if you still recieve emails from Joomla, the forum emails may quite possible be blocked silently someplace in between the email gateway and your inbox.
Is there some toggle setting in the Kunena config that would be good for me to check again? Something may be inadvertently be turned off
The key settings that are involved lie in your Joomla Global Configuration. What values have you defined for Global Configuration » Server » Mail Settings? Post them here, using the BBcode "confidential" tags so that only you and the forum moderators will be able to see them.
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