You can only send email from your website (including email from the forum) from a mail server that you have direct control over. If you do not have control over sending mail from the domain sample.com, you cannot send email from that domain and that is why you are getting the error messages "Mail Could Not Be Instantiated".

I could have been wrong before but it was my understanding that if you reset your configuration settings to their original default values (by using the Restore Default Settings link at the top right of the Kunena configuration page), this should have cleared the value in the setting:

Kunena Forum: Configuration » General » Basic Settings » Forum E-mail Address

This is what I wrote before:

sozzled wrote: According to your configuration report, your forum's email address is [email protected]. If you read the information on the line where you see Kunena Forum: Configuration » General » Basic Settings » Forum E-mail Address

This is the forum's e-mail address. If left empty, Kunena will use the default address from Joomla. Make this a valid e-mail address since all subscriptions and moderator notifications are sent from it.

Therefore you should either leave this field blank or you should enter a valid email address. Assuming that your website or forum email address is [email protected], are you certain that this is a valid email address? This address looks a bit suspicious to me.

If you have

Kunena Forum: Configuration » General » Basic Settings » Forum E-mail Address = [email protected]

... this is probably why you are getting those errors.

I asked you before if the email address [email protected] really exists? Does it really exist?

Hi, [email protected] is not existing I only used it for forum posting. Originally my admin email is hotmail account.

According to your configuration report, you have the sender address [email protected].

Where did that address come from?

Hi i already reset the default configuration. I followed your instruction on how to reset by default posted in the previous post of yours.

I suggest that you reset your Kunena configuration settings back to their original default values. Do you know how to do that?

Hi.. I can send email using joomla component. I can send mass email too. I already disable all major plugins, and still having the issue. Whenever i install fresh kunena in the same hosting I encounter no issues. My email address is from hotmail.com and I used it before in my other websites. Thanks

I assume that you reset the Kunena configuration settings to their original, default values.

Assuming that you are now using all the original, default configuration settings to their original values, and assuming that your site uses the email address [email protected], can you inform us if you have tested that your website can send email at all? For example, if you tried to register a new account at your site, does the user receive an email asking them to confirm their email address?

Hi admin..

I haven't change the menu issues you were referring since I dont have idea, I only change the plugin settings and reset to default.

Still having the same error

This is the screenshot of error
tambaysg.com/images/error.jpg

This is my first time to encounter this kind of error.

Please help

Database collation check: The collation of your table fields are correct

Joomla! SEF: Enabled | Joomla! SEF rewrite: Disabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Missing | PHP environment: Max execution time: 30 seconds | Max execution memory: 128M | Max file upload: 10M

Kunena menu details:

Warning: Spoiler!

ID	Name	Menutype	Link	Path
435	Home	mainmenu	view=home&defaultmenu=480	homepage
444	sample	top	view=home&defaultmenu=437	sample
233	Login	mainmenu	view=home&defaultmenu=480	login
480	Forum	kunenamenu	view=home&defaultmenu=482	forum
481	Index	kunenamenu	view=category&layout=list	forum/index
482	Recent Topics	kunenamenu	view=topics&mode=replies	forum/recent
483	New Topic	kunenamenu	view=topic&layout=create	forum/newtopic
484	No Replies	kunenamenu	view=topics&mode=noreplies	forum/noreplies
485	My Topics	kunenamenu	view=topics&layout=user&mode=default	forum/mylatest
486	Profile	kunenamenu	view=user	forum/profile
487	Help	kunenamenu	view=misc	forum/help
488	Search	kunenamenu	view=search	forum/search
489	Forum	mainmenu	Itemid=480	kunena-2013-11-11
509	User Profile	mainmenu	view=home&defaultmenu=481	user-profile

Joomla default template details : beez_20 | author: Angie Radtke | version: 2.5.0 | creationdate: Unknown

Kunena default template details : Blue Eagle | author: Kunena Team | version: 3.0.5 | creationdate: 2014-03-09

Kunena version detailed: Kunena 3.0.5 | 2014-03-09 [ Invecchiato ]
| Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	6
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	blue_eagle
showannouncement	1
avataroncat	0
catimagepath	category_images
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	1
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
pubwrite	0
floodprotection	0
mailmod	0
mailadmin	0
captcha	0
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	75
avatarsize	2048
imageheight	800
imagewidth	800
imagesize	150
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	120
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	1
userlist_posts	1
userlist_karma	1
userlist_email	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory
showstats	1
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
usernamechange	0
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	asc
sef	1
showimgforguest	1
showfileforguest	1
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
debug	0
catsautosubscribed	0
showbannedreason	0
version_check	1
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	0
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	0
keywords	0
userkeywords	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	60
iptracking	1
rss_feedburner_url
autolink	1
access_component	1
statslink_allowed	1

| Kunena integration settings:

Warning: Spoiler!

Kunena - AlphaUserPoints Disabled
Kunena - Community Builder Enabled: access=0 login=1 activity=1 avatar=1 profile=1 private=0
Kunena - Gravatar Disabled
Kunena - JomSocial Disabled
Kunena - Joomla Enabled: access=1 login=0
Kunena - Kunena Enabled: avatar=0 profile=0
Kunena - UddeIM Enabled: private=1

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-GB	English (United Kingdom)

Third-party components: CommunityBuilder 1.9.1 | UddeIM 3.3

Third-party SEF components: None

Plugins: Search - Kunena Search 3.0.1

Modules: Kunena Latest 3.0.1 | Kunena Search 3.0.1

Hi Sozzle,

How can I change the value for the following?

Kunena - AlphaUserPoints Disabled -> I went to Plug-in manager and change status to enable
Kunena - Community Builder Enabled: access=0 login=1 activity=1 avatar=1 profile=1 private=0 --> access how to change to 0? I see public, register etc..
Kunena - Gravatar Enabled: Disabled
Kunena - JomSocial Disabled
Kunena - Joomla Enabled: access=1 login=0
Kunena - Kunena Enabled: avatar=0 profile=0
Kunena - UddeIM Enabled: private=1

Are all this can be change in plugin manager?

Thank you for (eventually) providing us with your configuration report.

Your configuration report shows a number of anomalies that I strongly urge you to consider in addressing this issue.

1) Simplify your Joomla menu. Please see Kunena Menu issues to learn how to do this.

2) Change your forum integration plugin settings. These are your current settings:

Kunena - AlphaUserPoints Enabled: activity=1 avatar=1 profile=1 activity_points_limit=0
Kunena - Community Builder Enabled: access=1 login=1 activity=1 avatar=1 profile=1 private=0
Kunena - Gravatar Enabled: avatar=1
Kunena - JomSocial Disabled
Kunena - Joomla Enabled: access=1 login=0
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Enabled: private=1

I urge you to change the above settings to those I have indicated in red font below:

Kunena - AlphaUserPoints Disabled
Kunena - Community Builder Enabled: access=0 login=1 activity=1 avatar=1 profile=1 private=0
Kunena - Gravatar Enabled: Disabled
Kunena - JomSocial Disabled
Kunena - Joomla Enabled: access=1 login=0
Kunena - Kunena Enabled: avatar=0 profile=0
Kunena - UddeIM Enabled: private=1

3) Reset your Kunena forum configuration to the original default settings. See the image below (I realise it's taken from an older version of Kunena but the general principle is the same):



According to your configuration report, your forum's email address is [email protected]. If you read the information on the line where you see Kunena Forum: Configuration » General » Basic Settings » Forum E-mail Address

This is the forum's e-mail address. If left empty, Kunena will use the default address from Joomla. Make this a valid e-mail address since all subscriptions and moderator notifications are sent from it.

Therefore you should either leave this field blank or you should enter a valid email address. Assuming that your website or forum email address is [email protected], are you certain that this is a valid email address? This address looks a bit suspicious to me.

Hi Sozzled. Sorry for the delayed posting of config reports. I tried upgrading to Kunena 3.0.5 and still getting the error.

Please help me check Thanks you

Database collation check: The collation of your table fields are correct

Joomla! SEF: Enabled | Joomla! SEF rewrite: Disabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Missing | PHP environment: Max execution time: 30 seconds | Max execution memory: 128M | Max file upload: 10M

Kunena menu details:

Warning: Spoiler!

ID	Name	Menutype	Link	Path
435	Home	mainmenu	view=home&defaultmenu=480	homepage
444	samplex Forum	top	view=home&defaultmenu=437	samp-samp-samp-forum
233	Login	mainmenu	view=home&defaultmenu=480	login
480	Forum	kunenamenu	view=home&defaultmenu=482	forum
481	Index	kunenamenu	view=category&layout=list	forum/index
482	Recent Topics	kunenamenu	view=topics&mode=replies	forum/recent
483	New Topic	kunenamenu	view=topic&layout=create	forum/newtopic
484	No Replies	kunenamenu	view=topics&mode=noreplies	forum/noreplies
485	My Topics	kunenamenu	view=topics&layout=user&mode=default	forum/mylatest
486	Profile	kunenamenu	view=user	forum/profile
487	Help	kunenamenu	view=misc	forum/help
488	Search	kunenamenu	view=search	forum/search
489	Forum	mainmenu	Itemid=480	kunena-2013-11-11
509	User Profile	mainmenu	view=home&defaultmenu=481	user-profile

Joomla default template details : beez_20 | author: Angie Radtke | version: 2.5.0 | creationdate: Unknown

Kunena default template details : Blue Eagle | author: Kunena Team | version: 3.0.5 | creationdate: 2014-03-09

Kunena version detailed: Kunena 3.0.5 | 2014-03-09 [ Invecchiato ]
| Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	15
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	1
template	blue_eagle
showannouncement	0
avataroncat	0
catimagepath	category_images
showchildcaticon	0
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	0
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	0
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	0
maxsubject	50
maxsig	300
regonly	1
pubwrite	0
floodprotection	0
mailmod	1
mailadmin	1
captcha	0
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	75
avatarsize	2048
imageheight	800
imagewidth	800
imagesize	1500
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	1500
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	0
userlist_name	1
userlist_posts	1
userlist_karma	1
userlist_email	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	0
latestcategory
showstats	0
showwhoisonline	0
showgenstats	0
showpopuserstats	0
popusercount	5
showpopsubjectstats	0
popsubjectcount	5
usernamechange	0
showspoilertag	0
showvideotag	1
showebaytag	0
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	0
ebaylanguagecode	en-us
sessiontimeout	8000
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	asc
sef	1
showimgforguest	1
showfileforguest	1
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	0
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	22
thumbwidth	22
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	0
debug	0
catsautosubscribed	0
showbannedreason	0
version_check	0
showthankyou	0
showpopthankyoustats	0
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	1
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	0
thankyou_max	10
email_recipient_count	5
email_recipient_privacy	bcc
captcha_post_limit	0
keywords	0
userkeywords	0
image_upload	admin
file_upload	admin
topic_layout	flat
time_to_create_page	0
show_imgfiles_manage_profile	0
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	3
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	1800
iptracking	1
rss_feedburner_url
autolink	1
access_component	0
statslink_allowed	1

| Kunena integration settings:

Warning: Spoiler!

Kunena - AlphaUserPoints Enabled: activity=1 avatar=1 profile=1 activity_points_limit=0
Kunena - Community Builder Enabled: access=1 login=1 activity=1 avatar=1 profile=1 private=0
Kunena - Gravatar Enabled: avatar=1
Kunena - JomSocial Disabled
Kunena - Joomla Enabled: access=1 login=0
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Enabled: private=1

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-GB	English (United Kingdom)

Third-party components: CommunityBuilder 1.9.1 | UddeIM 3.3

Third-party SEF components: None

Plugins: Search - Kunena Search 3.0.1

Modules: Kunena Latest 3.0.1 | Kunena Search 3.0.1

Yes, you have "mentioned" that you have been trying to use K 3.0.3 on J 2.5."something" and that you have a problem when you set Kunena Forum: Configuration » General » Basic Settings » Send E-mails to Users = Yes

You also mentioned that this problem has existed for over two months.

I think I have summarised everything that we understand about your problem.

When you first asked us for help (over 2 months ago) no-one responded because you did not offer much information about your website except to say you were using an outdated version of Kunena. I suggested that it might help if you used K 3.0.5.

I also suggested that you provide us with your configuration report.

It appears that you have chosen to ignore my suggestions.

There is not a lot we can do here because, basically, we don't know what you've done in setting up your website.

What would you like to do about this?

Hi Soozle can please help or advise what to do? I believe this is Kunena issue?
Everytime I enable the General/basic settings/Send E-mails to Users to YES, posting replies will take 20-30 sec before being posted and will display mail function error..