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Blue Eagle 5 v1.5.4 has been Released (13 Sep 2020)

The Kunena team has announce the arrival of Kunena template Blue Eagle 5 v1.5.4 which is now available for download. This version addresses most of the issues that were discovered in development.

Question New fields on posting form to submit secret account information for tech support

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4 years 7 months ago #1 by baijianpeng
According to Matias, one of the Kunena Developers, there is a BBcode "Confidential" which was "created to our own support forum in order to send sensitive information from the user to the moderators" .

However, this "Confidential" tag is not shown up as a button on the BBcode toolbar. So many other Joomla users even do not know it exists!

Well, we know that most Joomla website uses Kunena as a tech support section.This means, "sending sensitive information from user to admin/mod" is a very common request on most Kunena forums.

So, Why not make this button available ? or go a bit further to improve this feature into a new field on the message posting/composing form, maybe just below the main editor window, show new field as "Confidential infromation to Admin/Mod", with some intro/tip text like:

Please provide the super user login details or FTP login information, or any other sensitive information needed to help you. Text input into the box below will ONLY be viewable to YOU and Admin/Mod of our forum. And don't forget to change your passwords after this issue solved.


Maybe this field is not a single text-box, but a fields set, like:
Account Type: please choose / website administration/ FTP / phpMyadmin/ VPS Panel/ other
Username:
Password:
Add more account


Thank you.

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4 years 6 months ago #2 by 810

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