Merged K 3.0.0b1 Installation stalls

Hi

I have tried the Kunena 3.0.0 beta upgrade on a copy of my live live site.
The copy runs on a PC using Microsoft WebMatrix with Joomla 2.5.9.

The upload works fine, but then it us stuck on the Installing Kunena section at "preparing installation as shown in the image below.There are no details shown from the "details" button

If I cancel and go to the Kunena component from the backend the same process runs again with the same results. This means I cannot attach a config report.

I can find no log files to show what progress has been made or what it is stuck on.

Sorry it sis not very helpful for a first post, but where should I look to find more diagnostics?

Subject says it all really.

* On install I got an empty popup and it hung.
* Manually closed the popup and the general Joomla admin continued to work normally.
* Went to Components>Kunena Forum and all links failed with page execution errors.
* Went to System>Clear Cache and cleared the cache. Installation then completed and everything works fine.

System Information

PHP Built On	Linux 3.7.2-201.fc18.x86_64 SMP
Database Version	5.5.29-log
Database Collation	utf8_general_ci
PHP Version	5.4.10
Web Server	Apache/2.4.3 (Fedora) OpenSSL/1.0.1c-fips PHP/5.4.10 mod_wsgi/3.4 Python/2.7.3 mod_perl/2.0.7 Perl/v5.16.2
WebServer to PHP Interface	apache2handler
Joomla! Version	Joomla! 3.0.3 Stable [ Ember ] 04-February-2013 14:00 GMT
Joomla! Platform Version	Joomla Platform 12.2.0 Stable [ Neil Armstrong ] 21-September-2012 00:00 GMT
User Agent	Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.31 (KHTML, like Gecko) Chrome/26.0.1410.43 Safari/537.31

Thanks for releasing this BETA for us on J3.0 to test.

Go to System>Clear Cache and cleared the cache.

Then try again.

Thanks for the report.

Other user have the same issue. I ask him do the same.
If he has the same issue. Then we can look at the problem.

Regards 810

*** Topics merged by moderator ***

No doubt, other people will encounter this problem.

Tried this again today but with clearing the cache before install.

Hit the same issue which could possibly be client side with chrome blocking popups. Chrome version is 26.0.1410.43 m.

I noticed the thread on HTTP Error 500, get the same errors with this issue, here are some more details and screenshots.

1. Cleared the Cache
2. Install v3.0.0 BETA 1
3. Install stalls with empty popup (although states installed in the background)
   
   
4. Try to access any kunena menu results in HTTP Error 500
   
   
5. Clear the cache again, go to Components>Kunena Forums and the install completes
   
   
6. go to Components>Kunena Forums again and it's in a working state
   
   

Additional config missing from my original post:

Database collation check: The collation of your table fields are correct

Legacy mode: Disabled | Joomla! SEF: Enabled | Joomla! SEF rewrite: Disabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Missing | PHP environment: Max execution time: 30 seconds | Max execution memory: 256M | Max file upload: 256M

Kunena menu details:

Warning: Spoiler!

ID	Name	Menutype	Link	Path
136	Forum	kunenamenu	view=home&defaultmenu=138	forum
137	Index	kunenamenu	view=category&layout=list	forum/index
138	Recent Topics	kunenamenu	view=topics&mode=replies	forum/recent
139	New Topic	kunenamenu	view=topic&layout=create	forum/newtopic
140	No Replies	kunenamenu	view=topics&mode=noreplies	forum/noreplies
141	My Topics	kunenamenu	view=topics&layout=user&mode=default	forum/mylatest
142	Profile	kunenamenu	view=user	forum/profile
143	Help	kunenamenu	view=misc	forum/help
144	Search	kunenamenu	view=search	forum/search
145	Forum	mainmenu	Itemid=136	kunena-2013-04-08

Joomla default template details : protostar | author: Kyle Ledbetter | version: 1.0 | creationdate: Unknown

Kunena default template details : Blue Eagle 2.0 | author: Kunena Team | version: 3.0.0-BETA1 | creationdate: 2013-04-02

Kunena version detailed: Kunena 3.0.0-BETA1 | 2013-04-02 [ Wanga ]
| Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	6
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	blue_eagle
showannouncement	0
avataroncat	0
catimagepath	category_images
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	0
showkarma	1
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
pubwrite	0
floodprotection	0
mailmod	-1
mailadmin	-1
captcha	0
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	75
avatarsize	2048
imageheight	800
imagewidth	800
imagesize	150
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	128M
showranking	0
rankimages	0
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	1
userlist_posts	1
userlist_karma	0
userlist_email	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory
showstats	0
showwhoisonline	0
showgenstats	0
showpopuserstats	0
popusercount	5
showpopsubjectstats	0
popsubjectcount	5
usernamechange	0
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	asc
sef	1
showimgforguest	1
showfileforguest	1
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	0
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	1
latestcategory_in	1
topicicons	1
debug	0
catsautosubscribed	0
showbannedreason	0
version_check	1
showthankyou	1
showpopthankyoustats	0
popthankscount	5
mod_see_deleted	1
bbcode_img_secure	text
listcat_show_moderators	0
lightbox	1
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	1
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	0
keywords	0
userkeywords	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	60
iptracking	1
rss_feedburner_url

| Kunena integration settings:

Warning: Spoiler!

Kunena - AlphaUserPoints Disabled
Kunena - Community Builder Disabled
Kunena - Gravatar Disabled
Kunena - JomSocial Disabled
Kunena - Joomla Disabled
Kunena - Kunena Disabled
Kunena - UddeIM Disabled

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-GB	English (United Kingdom)

Third-party components: None

Third-party SEF components: None

Plugins: None

Modules: None

Thanks for the report!

No, it's not anything that blocks popups -- to me it looks like that PHP is trying to load the old version of the file, which of course fails.

Do you have APC or some other PHP accelerator turned on in your site? Because of the issue looks like file caching issue.

Hmm.. Does chrome have a tool where you can follow ajax calls (like FireBug in FireFox)? And does the installation work in FF?

If there's a tool to find out what requests and replies are sent, we can pretty easily find out what's happening during the installation. Also looking into php error logs should help, there's probably fatal error among the last entries in the log.

I have not installed any 3rd party accelerators.

The Joomla cache settings are:

Cache	ON - Progressive caching
Cache Handler	File
Cache Time	45

Chrome does have developer tools with inspect element or I could install FF and Firebug, this will have to wait until later when I've finished work.

With Chrome using the developer tools, this shows in the console

I tried with IE10 and hit the same issue.
The site is just used as a test, something that is automatically refreshed once a week. If a kunena dev would like admin access to test an install themselves, [strike]please pm me[/strike] please drop me an email?

Try to disable all extentsions on chrome and try again, maybe a chrome bug..