Question Unable to Login after updating to Kunena 5.1.12.1

I just updated from Kunena 5.1.8 to 5.1.12.1 and I have tried on the laptop and mobile to login and it just presents a blank white page. I am able to go back and view the forum and it's topics but unable to login. Please help. URGENT!! I am running the latest Joomla version 3.9.5 and i just purchased the latest Blue Eagle 5 template i wish to update.

My website is Ozfooty.net

Hi,
Your site has login request. Can you provide a test account to access in your site?

9themestore wrote: Hi,
Your site has login request. Can you provide a test account to access in your site?

Sorry late reply , I thought i subscribed to notifications. Ok, I engaged the help of a "joomla expert" who says he is a former kunena expert and we rolled Kunena back a few versions to 5.1.8 that fixed the login problem. Some users were still able to login but i checked with a friend who confirmed at the time he could also Not login.

Then had issues after uploading the latest Blue Eagle template not sure if I am running the latest version now or not. It is 1.5.2.

Apparently a lot of the problems with my site is caused by not being to update to the latest PHP version. Currently running PHP 5.6.40 but my host had to upgrade it back to that version after I updated from PHP 7.033 to 7.3 and the site crashed or was unavailable. So I am told they can't roll back to 7.033.

Now there are other teething problems but my kunena template such as other users are telling me they can't upload a new avatar givine a message " it wouldn't take PNG or JPG files and came up with an error message of unknown column qq in field list or similar".

ozfooty.net/joomla16/index.php?option=co...25&Itemid=312#167834

I haven't as yet tested it myself. Also most subjects have the letters Re in front' of each topic.

My host Hostica has informed me I cannot upgrade to PHP 7.3 due to "Older versions of Joomla and components, modules, plugins, and templates will not work with PHP 7.1 or above. An examiniation of your files shows numerous outdated items."

So, are these problems due to compatibility problems with PHP 5.6.40?

And can you help me out with the Avatar problem and topics show "Re" in front of each topic?

Are you requesting a standard member test account or access to the back end?

It makes no sense to search for a solution when you use a outdated software and php version.
docs.kunena.org/en/basics/requirements

9themestore wrote: Hi,
Your site has login request. Can you provide a test account to access in your site?

How do I message you to give test account login?

rich wrote: It makes no sense to search for a solution when you use a outdated software and php version.
docs.kunena.org/en/basics/requirements

Well this is one of the reasons I tried to update Kunena and the Blue Eagle template. Sorry I am a novice at this stuff and I require assistance from someone who is willing to help me do what is necessary to bring my site up to date. I did not construct this site, I purchased it to keep it going and I paid CMSHelpLive to ugrade it from Joomla 2.5 to Joomla 3. They had it running with PHP 7.033 but when i did a Joomla update it said my PHP was out of date so when i updated that the site crashed.

My host has identified several items that need updating but I do not have the expertise to know exactly what to do and most likely would cause more website errors by guessing. Unfortunately CMSHelp Live no longer provide Joomla support. Can you recommend anyone to me? I am Australian based in Perth Western Australia.

And is there no Private Message feature here?

ozfooty.net

And is there no Private Message feature here?

Unfortunately no, there is only a option where you can write confidential informations for moderators (padlock symbol in the editor).

Have you backend access in the backend to Kunena? Then create a configuration report please so we get better informations. docs.kunena.org/en/faq/configuration-report

Database collation check: ✔ The collation of your table fields are correct

Joomla! SEF: Disabled | Joomla! SEF rewrite: Disabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 300 seconds | Max execution memory: 2048M | Max file upload: 100M

Kunena menu details:

Warning: Spoiler!

ID	Name	Menutype	Link	Path	In trash
321	View My Profile	user-menu	view=user	view-my-profile	No
323	My Forum Posts	user-menu	view=topics&layout=user&mode=default	my-forum-posts	No
322	Edit My Profile	user-menu	view=user&layout=edit	edit-my-profile	No
136	Home	mainmenu	Itemid=312	home	No
137	Footy Forum	mainmenu	view=home&defaultmenu=127	footy-forum	Yes
312	Forum	kunenamenu	view=home&defaultmenu=313	forum	No
313	Index	kunenamenu	view=category&layout=list	forum/index	No
314	Recent Topics	kunenamenu	view=topics&mode=replies	forum/recent	No
315	New Topic	kunenamenu	view=topic&layout=create	forum/newtopic	No
316	No Replies	kunenamenu	view=topics&mode=noreplies	forum/noreplies	No
317	My Topics	kunenamenu	view=topics&layout=user&mode=default	forum/mylatest	No
318	Profile	kunenamenu	view=user	forum/profile	No
319	Help	kunenamenu	view=misc	forum/help	No
320	Search	kunenamenu	view=search	forum/search	No
337	Unapproved Post	kunenamenu	view=topics&layout=posts&mode=unapproved	forum/unapproved-post	No

Joomla default template details : hot_cars | author: HotJoomlaTemplates.com | version: 1.6 | creationdate: November 2010

Kunena default template details : Blue Eagle5 | author: Kunena Team | version: 1.5.2 | creationdate: 2018-12-11

Kunena template params:

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DefaultCategoryicon
profileIconset	default
DefaultIconset	default
editorIconset	default
bootstrap	1
icomoon	0
tooltips	1
borderless	1
SubjectLengthMessage	80
fullactions	1
quick	0
displayMenu	1
displayDropdownMenu	1
displayDropdownContent	1
displayModule	1
displayBreadcrumb	1
displayAnnouncement	1
displayFooter	1
avatarPosition	left
avatarType	img-polaroid
labels	0
whoisonlineName	default
formRecover	0
topicicontype	B2
fontawesome	0
socialshare	0
socialsharetag
socialtheme	classic
optional_username	0
writeaccess	0
localstorage	0
IconColor	inherit
IconColorNew	#48a348
forumHeadercolor
announcementHeadercolor
announcementBoxbgcolor
frontstatsHeadercolor
whoisonlineHeadercolor
inactiveTabcolor
activeTabcolor
hoverTabcolor
topBordercolor
inactiveFontcolor
activeFontcolor
forumLinkcolor
enableSkinner	0
editor	0
video	1
maps	1
emoticons	1
twitter	1
ebay	1
link	1
picture	1
hide	1
spoiler	1
table	1
code	1
quote	1
divider	1
instagram	1
soundcloud	1
confidential	1
hr	1
listitem	1
supscript	1
subscript	1
numericlist	1
bulletedlist	1
alignright	1
alignleft	1
center	1
underline	1
italic	1
bold	1
strikethrough	1
colors	1
size	1
wysibb	bold,italic,underline,strike,sup,sub,justifyleft,justifycenter,justifyright,|,img,video,link,|,bullist,numlist,|,fontcolor,fontsize,fontfamily,|,quote,code,table,removeFormat
avatarSizeX	40
avatarSizeY	90
avatarSizeXThumb	36
avatarSizeYThumb	36
avatarSizeXWelcome	72
avatarSizeYWelcome	72
avatarSizeXList	36
avatarSizeYList	36
avatarSizeXPost	144
avatarSizeYPost	144
avatarSizeXProfile	200
avatarSizeYProfile	200
templatebyText
templatebyName
templatebyLink

Kunena version detailed: Kunena 5.1.8 | 2018-12-30 [ Janus ]
| Kunena detailed configuration:

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Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	10
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	blue_eagle5
showannouncement	1
avataroncat	0
catimagepath	category_images
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	0
useredit	1
useredittime	0
useredittimegrace	0
editmarkup	1
allowsubscriptions	1
subscriptionschecked	0
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
pubwrite	0
floodprotection	0
mailmod	0
mailadmin	0
captcha	0
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	75
avatarsize	512
imageheight	800
imagewidth	800
imagesize	150
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	120
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_posts	1
userlist_karma	0
userlist_email	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory
showstats	1
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
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rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	asc
sef	1
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showfileforguest	1
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poppollscount	5
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polltimebtvotes	00:15:00
pollnbvotesbyuser	1
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allow_user_edit_poll	0
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	2
latestcategory_in	1
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mod_see_deleted	0
bbcode_img_secure	text
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lightbox	1
show_list_time	168
show_session_type	0
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enable_threaded_layouts	0
category_subscriptions	disabled
topic_subscriptions	disabled
pubprofile	0
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	10
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	60
iptracking	1
rss_feedburner_url
autolink	1
access_component	1
statslink_allowed	1
superadmin_userlist	0
legacy_urls	1
attachment_protection	0
categoryicons	1
avatarresizemethod	1
avatarcrop	0
user_report	1
searchtime	30
teaser	0
ebay_language	0
allow_change_subject	1
max_links	6
read_only	0
ratingenabled	0
url_subject_topic	0
log_moderation	0
attach_start	0
attach_end	14
attachment_utf8	1
autoembedsoundcloud	1
emailheader	/media/kunena/email/hero-wide.png
user_status	1
signature	1
personal	1
social	1
plain_email	0
moderator_permdelete	0
avatartypes	gif, jpeg, jpg, png
smartlinking	0
defaultavatar	nophoto.png
defaultavatarsmall	s_nophoto.png
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avatar_type	1
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allow_edit_poll	1
use_system_emails	0
autoembedinstagram	1
recaptcha_publickey
recaptcha_privatekey	_1yk86
recaptcha_theme	white
keywords	0
userkeywords	0
userlist_name	0
usernamechange	0
version_check	1
userlist_usertype	0
sefutf8	0

| Kunena integration settings:

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Kunena - Finder Disabled
Kunena - AltaUserPoints Disabled
Kunena - Community Builder Disabled
Kunena - Easyblog Disabled
Kunena - Easyprofile Disabled
Kunena - Easysocial Disabled
Kunena - Gravatar Disabled
Kunena - JomSocial Disabled
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Enabled: private=1

| Joomla! detailed language files installed:

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Joomla! languages installed:
en-GB	English (en-GB)

Third-party components: UddeIM 3.9

Third-party SEF components: None

Plugins: None

Modules: Kunena Login 5.1.1

Is report config anonymous the same or do i need to copy and paste that also?

9themestore wrote: Hi,
Your site has login request. Can you provide a test account to access in your site?

Login test account for the front end.

Is report config anonymous the same or do i need to copy and paste that also?

One of these two is enough.

Your main problem is the outdated PHP version. She is neither for Kunena 5.1 nor for Joomla 3.9.5 suitable.
The second problem, if you want login, you get a redirect to hostica.com, so it's not possible to login in your page.
Have you a customized .htaccess file? Try it with the original file from the last Joomla update. Rename the current used .htaccess to .htaccessbackup, and the htaccess.txt to .htaccess, then try to login again.

But I think, all this will not help, as long as the PHP version isn't up to date.

My host Hostica has informed me I cannot upgrade to PHP 7.3 due to "Older versions of Joomla and components, modules, plugins, and templates will not work with PHP 7.1 or above. An examiniation of your files shows numerous outdated items."

As it stands, needs your page a general refit.

Can you recommend anyone to me?

Unfortunately no, I have never used such services.

Login test account for the front end.

9themestore can't see this access informations.