Question Kunena menu bar disapears

Good day,
I have a rather perplexing problem. I am working on a new updated site and moving one of our games forums over from phpbb3 to kunena. ( I have used Kunena since the first iteration years ago).

My problem is this, when I disable the jump box, i also lose the kunena menu. I am not sure how or why. I have done several tests and reinstalled several times to no avail. This is 100% reproducible for me on two different servers and development/test sites.

Steps I have taken:
- Deleted the alias in my main menu (and dumped the trash)
-- then create new alias in my main menu
- Rebuilt the Kunena Menu
- Deleted the Kunena menu
-- then used the Rebuild menu option
- Uninstalled Kunena and removed all db tables
- Reinstalled Kunena (and no menu with a reinstall of kunana
- read many many threads and followed the Kunena Menu info on the documentation many times.

The only thing that works at first is a full clean install of Joomla and then Kunena. As soon as I disable the jump box, I lose the menu for good.

I have tested with custom templates as well as both Crypsis templates. I have tried with a fresh Joomla install using protostar (no custom edits or anything touched)

No other components or plugins installed.

Kunena version on two test sites: 5.1.9


Please note I have an older version on a few live sites (I have not updated to the latest yet) that does not have this issue. Could this be something I am missing or something up with this latest version?
I am at this time at a complete loss.

Thank you and regards!

You mean the setting option "Enable Category Jump"? Please create a configuration report, maybe I can reproduce this problem.
If you want to disable this category jump, you can do it also with a workaround. Add this following code in your Kunena template custom.less

Database collation check: ✔ The collation of your table fields are correct

Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 45 seconds | Max execution memory: 512M | Max file upload: 24M

Kunena menu details:

Warning: Spoiler!

ID	Name	Menutype	Link	Path	In trash
767	Forum	kunenamenu	view=home&defaultmenu=768	forum	No
768	Index	kunenamenu	view=category&layout=list	forum/index	No
769	Recent Topics	kunenamenu	view=topics&mode=replies	forum/recent	No
770	Unread	kunenamenu	view=topics&layout=unread	forum/unread	No
771	New Topic	kunenamenu	view=topic&layout=create	forum/newtopic	No
772	No Replies	kunenamenu	view=topics&mode=noreplies	forum/noreplies	No
773	My Topics	kunenamenu	view=topics&layout=user&mode=default	forum/mylatest	No
774	Profile	kunenamenu	view=user	forum/profile	No
775	Help	kunenamenu	view=misc	forum/help	No
776	Search	kunenamenu	view=search	forum/search	No

Joomla default template details : charity | author: Shape5.com | version: 1.0.3 | creationdate: January 28th, 2019

Kunena default template details : Kcombo | author: Roundtheme | version: 2.0.0 | creationdate: 09/11/2018

Kunena template params:

Warning: Spoiler!

lightboxColor	white
bootstrap	1
bootstrap_responsive	1
bootstrap_extended	1
fontawesome	1
tooltips	1
SubjectLengthMessage	80
fullactions	1
quick	0
kunena_css_min	0
sep_features_0
displayMenu	1
displayLogin	1
displayLoginContent	1
displayLogout	1
displayLogoutContent	1
displayBreadcrumbTop	0
displayBreadcrumbBottom	1
displayAnnouncement	1
displayFooter	1
displayModule	1
displayWhoIsOnline	1
whoisonlineName	default
displayStatistics	1
paginationicons	1
avatarPosition	left
avatarType	none
labels	0
formRecover	0
topicicontype	fa
iconsTopic	kicon-topic
socialshare	0
socialsharetag
socialtheme	rnd
writeaccess	0
localstorage	0
sep_features_3
messageProfileBirthdate	1
messageProfileGender	1
messageProfileRank	1
messageProfilePostsCount	1
messageProfileKarma	1
messageProfileThankYou	1
messageProfileStatus	1
messageProfileLocation	1
messageProfileWebsite	1
messageProfilePersonalText	0
messageProfileSignature	1
messageSubject	topicSubject
menu_link_background	#2f2c37
menu_link_background_active	#513d6a
menu_link_color	#FFF
menu_link_color_active	#FFF
main_color	#b3b6b8
pagination_background	#27262d
pagination_color	#b3b6b8
pagination_background_active	#423852
pagination_color_active	#FFF
panel_background	#110e16
widget_background	#27262d
widget_header_background	#2f2c37
widget_header_color	#FFF
widget_header_link_color	#FFF
widget_header_link_color_active	#c299ea
icon_border_color	#9b95a6
icon_active_border_color	#c299ea
icon_active_color	#c299ea
btn_background	#9b95a6
btn_color	#110e16
btn_background_active	#947eaa
btn_color_active	#000
mark_background	#1d1d22
primary_label_background	#564977
primary_label_color	#FFF
link_color	#947eaa
link_color_active	#c299ea
main_border_color	#110e16
main_border_radius	4px
small_border_radius	3px
icon_border_radius	6px
main_dark_background	#110e16
main_darken_background	#27262d
checkbox_color	#9f6ecf
radio_color	#9f6ecf
announcement_color	#FFF
announcement_background_color	#423852
announcement_border_color	#423852
announcement_link_color	#FFF
announcement_link_color_active	#947eaa
progress_bar_info_background	#669dac
admincolor	#c36363
globalmoderatorcolor	#976e6e
moderatorcolor	#8888b2
usercolor	#ffffff
guestcolor	#959595
bannedcolor	#555555
blockedcolor	#555555
iconcolor	inherit
iconcolornew	#7fcb7f
video	1
maps	1
emoticons	1
twitter	1
ebay	1
link	1
picture	1
hide	1
spoiler	1
table	1
code	1
quote	1
divider	1
instagram	1
soundcloud	1
confidential	1
hr	1
listitem	1
supscript	1
subscript	1
numericlist	1
bulletedlist	1
alignright	1
alignleft	1
center	1
underline	1
italic	1
bold	1
strikethrough	1
colors	1
size	1
avatarSizeX	40
avatarSizeY	90
avatarSizeXThumb	36
avatarSizeYThumb	36
avatarSizeXWelcome	72
avatarSizeYWelcome	72
avatarSizeXList	36
avatarSizeYList	36
avatarSizeXPost	144
avatarSizeYPost	144
avatarSizeXProfile	200
avatarSizeYProfile	200
templatebyText
templatebyName
templatebyLink

Kunena version detailed: Kunena 5.1.9 | 2019-02-15 [ Kerberos ]
| Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	6
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	kcombo
showannouncement	1
avataroncat	0
catimagepath	category_images
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	1
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
pubwrite	0
floodprotection	0
mailmod	0
mailadmin	0
captcha	0
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	75
avatarsize	2048
imageheight	800
imagewidth	800
imagesize	150
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	120
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_posts	1
userlist_karma	1
userlist_email	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory
showstats	1
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	asc
sef	1
showimgforguest	1
showfileforguest	1
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
allow_user_edit_poll	0
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
debug	0
catsautosubscribed	0
showbannedreason	0
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
show_list_time	720
show_session_type	2
show_session_starttime	1800
userlist_allowed	1
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	60
iptracking	1
rss_feedburner_url
autolink	1
access_component	1
statslink_allowed	1
superadmin_userlist	0
legacy_urls	1
attachment_protection	0
categoryicons	1
avatarresizemethod	1
avatarcrop	0
user_report	1
searchtime	365
teaser	0
ebay_language	0
allow_change_subject	1
max_links	6
read_only	0
ratingenabled	0
url_subject_topic	0
log_moderation	0
attach_start	0
attach_end	14
attachment_utf8	1
autoembedsoundcloud	1
emailheader	media/kunena/email/hero-wide.png
user_status	1
signature	1
personal	1
social	1
plain_email	0
moderator_permdelete	0
avatartypes	gif, jpeg, jpg, png
smartlinking	0
defaultavatar	nophoto.png
defaultavatarsmall	s_nophoto.png
quickreply	1
avataredit	0
activemenuitem	777
mainmenu_id	101
home_id
index_id
moderators_id
topiclist_id
misc_id
profile_id
search_id
avatar_type	1
sef_redirect	1
allow_edit_poll	1
use_system_emails	0
autoembedinstagram	1

| Kunena integration settings:

Warning: Spoiler!

Kunena - Finder Disabled
Kunena - AltaUserPoints Disabled
Kunena - Community Builder Disabled
Kunena - Easyblog Disabled
Kunena - Easyprofile Disabled
Kunena - Easysocial Disabled
Kunena - Gravatar Disabled
Kunena - JomSocial Disabled
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Disabled

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-GB	English (en-GB)

Third-party components: None

Third-party SEF components: None

Plugins: None

Modules: None

As long the error is not localisated, please use both default templates Protostar and Crypsis. But I see in your Kcombo template options 3 different enabled bootstrap.css
Maybe you find here the problem. Are the menu items also lost in the mobile view?

Good afternoon,
Thanks for the reply. I was using both default templates, and every single combination I could think of. the menu is present in mobile view.

For now, I just hard coded it into a custom html file to get around this. I have no idea what is going on. Both servers are up to date and I do not have the problem with the other sites using Kunena. It is completely baffling to me.

Still baffled!

p.s.
For other users with a similar question: (something I did not add in the above)
One other thing for anyone that might have similar (this is also not my problem) and for them to look into: Check your server cache settings as well. If you have any caching or something similar, dump/refresh and try again. For me, this was and always is the first thing I try.