Solved Avatar Upload fails with a fresh 5.1.17 install and Crypsisb3

Hi there, my Kunena forum is a fresh installation on a current Joomla site that has all its updates. I have turned off Guest access and limited the forum to Registered users only. I think I've selected everything correctly, but I am not able to upload an avatar even though it's 100px square and the file upload size restriction for an avatar is 1MB (plenty of space). My issue may be similar to the following thread, but I am using the Crypsisb3 template instead.

www.kunena.org/forum/k5-1-support/154646...-since-k-5-1?start=0

The Upload Avatar button appears, it displays the filename, but when I hit Save, the photo is not displayed and the default icon remains. Can you advise?

Here is my support info:

Database collation check: ✔ The collation of your table fields are correct

Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 120 seconds | Max execution memory: 512M | Max file upload: 40M

Kunena menu details:

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ID	Name	Menutype	Link	Path	In trash
309	J&RR Research	mainmenu	view=home&defaultmenu=289	get-involved/jrr-research	No
288	J&RR Research Forum	kunenamenu	view=home&defaultmenu=290	forum	No
289	Index	kunenamenu	view=category&layout=list	forum/index	No
290	Recent Topics	kunenamenu	view=topics&mode=replies	forum/recent	No
291	Unread	kunenamenu	view=topics&layout=unread	forum/unread	No
292	New Topic	kunenamenu	view=topic&layout=create	forum/newtopic	No
293	No Replies	kunenamenu	view=topics&mode=noreplies	forum/noreplies	No
294	My Topics	kunenamenu	view=topics&layout=user&mode=default	forum/mylatest	No
295	Profile	kunenamenu	view=user	forum/profile	No
296	Help	kunenamenu	view=misc	forum/help	No
297	Search	kunenamenu	view=search	forum/search	No
298	Forum	mainmenu	Itemid=288	kunena-2020-06-20	Yes

Joomla default template details : jsn_decor2_pro | author: JoomlaShine.com | version: 1.1.2 | creationdate: 04/22/2020

Kunena default template details : Crypsisb3 | author: Kunena Team | version: 5.1.17 | creationdate: 2020-06-09

Kunena template params:

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DefaultCategoryicon
profileIconset	default
DefaultIconset	default
editorIconset	default
borderless	1
tooltips	1
SubjectLengthMessage	80
fullactions	1
quick	0
displayMenu	1
displayDropdownMenu	1
displayDropdownContent	1
displayModule	1
displayBreadcrumb	1
displayAnnouncement	1
displayFooter	1
avatarPosition	left
formRecover	0
labels	0
whoisonlineName	default
avatarType	img-rounded
topicicontype	B3
fontawesome	0
icons	0
socialshare	0
socialsharetag
socialtheme	classic
optional_username	0
writeaccess	0
localstorage	0
IconColor	inherit
IconColorNew	#48a348
editor	1
video	1
maps	1
emoticons	1
twitter	1
ebay	1
link	1
picture	1
hide	1
spoiler	1
table	1
code	1
quote	1
divider	1
instagram	1
soundcloud	1
confidential	1
hr	1
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subscript	1
numericlist	1
bulletedlist	1
alignright	1
alignleft	1
center	1
underline	1
italic	1
bold	1
strikethrough	1
colors	1
size	1
wysibb
avatarSizeX	40
avatarSizeY	90
avatarSizeXThumb	36
avatarSizeYThumb	36
avatarSizeXWelcome	72
avatarSizeYWelcome	72
avatarSizeXList	36
avatarSizeYList	36
avatarSizeXPost	144
avatarSizeYPost	144
avatarSizeXProfile	200
avatarSizeYProfile	200
templatebyText
templatebyName
templatebyLink

Kunena version detailed: Kunena 5.1.17 | 2020-06-09 [ Quaoar ]
| Kunena detailed configuration:

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Kunena config settings:
board_offline	0
enablerss	0
threads_per_page	20
messages_per_page	6
messages_per_page_search	25
showhistory	1
historylimit	6
shownew	1
disemoticons	1
template	crypsisb3
showannouncement	1
avataroncat	1
catimagepath	category_images
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
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useredit	1
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useredittimegrace	600
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allowfavorites	1
maxsubject	50
maxsig	300
regonly	1
pubwrite	0
floodprotection	0
mailmod	-1
mailadmin	-1
captcha	-1
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	100
avatarsize	1024
imageheight	600
imagewidth	600
imagesize	1M
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	4M
showranking	0
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_posts	1
userlist_karma	0
userlist_email	0
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popusercount	0
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popsubjectcount	5
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trimlongurls	0
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	0
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
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rss_excluded_categories
rss_specification	rss2.0
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ordering_system	mesid
post_dateformat	datetime_today
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	75
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	2
latestcategory_in	1
topicicons	1
debug	0
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listcat_show_moderators	1
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enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	0
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email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	0
image_upload	registered
file_upload	registered
topic_layout	indented
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
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attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	60
iptracking	1
rss_feedburner_url
autolink	1
access_component	1
statslink_allowed	0
superadmin_userlist	0
legacy_urls	0
attachment_protection	1
categoryicons	1
avatarresizemethod	2
avatarcrop	1
user_report	1
searchtime	365
teaser	1
ebay_language	0
allow_change_subject	1
max_links	6
read_only	0
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url_subject_topic	0
log_moderation	0
attach_start	0
attach_end	14
attachment_utf8	1
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emailheader	media/kunena/email/hero-wide.png
user_status	1
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moderator_permdelete	0
avatartypes	gif, jpeg, jpg, png
smartlinking	0
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defaultavatarsmall	s_nophoto.png
quickreply	1
avataredit	1
activemenuitem
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index_id
moderators_id
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search_id
avatar_type	0
sef_redirect	1
allow_edit_poll	1
use_system_emails	0
autoembedinstagram	0
disable_re	0

| Kunena integration settings:

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Kunena - Finder Disabled
Kunena - AltaUserPoints Disabled
Kunena - Community Builder Disabled
Kunena - Easyblog Disabled
Kunena - Easyprofile Disabled
Kunena - Easysocial Disabled
Kunena - Gravatar Disabled
Kunena - JomSocial Disabled
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Disabled

| Joomla! detailed language files installed:

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Joomla! languages installed:
en-GB	English (United Kingdom)

Third-party components: None

Third-party SEF components: None

Plugins: Search - Kunena Search 5.1.2 | Content - Kunena Discuss 5.1.2

Modules: Kunena Stats 5.1.2 | Kunena Login 5.1.2 | Kunena Search 5.1.2

I see in your configuration report you've entered imagesize = 1M and filesize = 4M. But this value should be entered in kB (only the value). Maybe therefore you have an upload problem?

• I changed the values to Kb, and that did not work.
• I changed (chmod) the permissions on the /media/kunena/avatars/users folder to 0777 and that didn't work.
• I tried first Removing the no-photo avatar and then uploading my 100px square photo, and that did not work.
• I am on an AWS EC2 server over which I have complete control. I know that sometimes the permissions on EC2 virtual servers can be tricky, but that does not appear to be the issue, given that the rest of Joomla can access and operate with the permissions as they are.

Any other ideas?

I've detected a bug which is related to profile edit. github.com/Kunena/Kunena-Forum/issues/6852
It is being checked if this can cause your problem too.

It sure sounds like that might be my issue. I shall await your assessment. Thank you for such prompt responses.

The error is fixed. You can wait for the next release or you can also test whether this fix solves your problem. github.com/Kunena/Kunena-Forum/commit/12...94ce99fbf4275b23931b

Yes, that fix seems to work. I had to tweak a few permissions on the folder, but now I can upload files and the avatar displays.

When do you expect to release this as a formal fix?

When do you expect to release this as a formal fix?

You can upgrade, the version with this fix have been released.

I have upgraded, thank you! I really appreciate the prompt responses.