Kunena 6.3.0 released

The Kunena team has announce the arrival of Kunena 6.3.0 [K 6.3.0] in stable which is now available for download as a native Joomla extension for J! 4.4.x/5.0.x/5.1.x. This version addresses most of the issues that were discovered in K 6.2 and issues discovered during the last development stages of K 6.3

Question Emails only sent to moderators, not to subscribers

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6 years 8 months ago #1 by btc
Emails only sent to moderators, not to subscribers was created by btc
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I've discovered that emails are not being sent to subscribers, only to the two forum moderators. I don't know how long this has been going on. I've checked in phpMyAdmin and confirmed that the users who aren't receiving emails are definitely subscribed to the particular topics. I can also see in the Elastic Email sent emails report that the only emails that have been sent are to the admin and moderators.

Any idea what's causing this? I've tried switching template and switching between plain text and html, but no joy.

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6 years 8 months ago #2 by rich
Replied by rich on topic Emails only sent to moderators, not to subscribers
hm.. difficult, your settings are all correct. You are sure, that actually no mails will sent? It works if you subscribe complete categories?

I've checked in phpMyAdmin and confirmed that the users who aren't receiving emails are definitely subscribed to the particular topics.

You can see this also in "Backend -> Kunena -> Users -> click on user name -> tab Topic- or Category Subscriptions".

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6 years 8 months ago #3 by btc
Replied by btc on topic Emails only sent to moderators, not to subscribers
Thanks Rich.

I've done more testing using a development website and several of my many email addresses and get a consistent result. Emails are going to moderators only, not to any other subscribers to either topic or category.
I have done a bit of customisation of Kunena, mainly to the template, but can't see how any of it could have affected the email sending.
Is all the email sending code in components/com_kunena/controllers/topic.php or is there something in another file?

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6 years 8 months ago #4 by 810
Replied by 810 on topic Emails only sent to moderators, not to subscribers
libraries/kunena/email/email.php
and:
libraries/kunena/forum/message/message.php

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6 years 7 months ago #5 by btc
Replied by btc on topic Emails only sent to moderators, not to subscribers
This problem is still continuing. However, I was wrong in saying that only moderators received emails. Emails are sent to category subscribers (which include moderators) but not to topic subscribers.

Looking through libraries/kunena/forum/message/message.php I see it includes on line 422

->update('#__kunena_user_topics')
->set('subscribed=2')
->where("topic_id={$this->thread}")
->where("user_id IN ({$sentusers})")
->where('subscribed=1');

Searching in that table on my website I don't find any instances where the value of subscribed is 2. What is the purpose of this query? Is it just temporary and it's reset to 1 somewhere else in the code?

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6 years 5 months ago #6 by btc
Replied by btc on topic Emails only sent to moderators, not to subscribers
Any idea what could be causing this issue? Emails are still only going to category subscribers, not to people who are only topic subscribers?

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