Solved Internal Server when creating new Topics - no problems (when deleting topics)

Hi,

We're running Kunena 4.0.3, and Joomla 3.5.1 on ubuntu 14.04.4 with 4 gb of ram and 4 cpu cores. The system uptime almost always shows less than 1 gb of memory use, and very low load averages (.03 at the moment).

Creating a new topic on Kunena is timing out, and displaying Internal Error. Apache logs indicate:

FastCGI: comm with server "/usr/lib/cgi-bin/php5-fcgi" aborted: idle timeout (30 sec), referer: https://(site)/forum/newtopic.html

and

FastCGI: incomplete headers (0 bytes) received from server "/usr/lib/cgi-bin/php5-fcgi", referer: https://(site)/forum/newtopic.html

If I go back to the forum, I can see that the topic actually got created - but the bottom of the webpage says, "Waiting for hostname....)

We recently switched from Apache2 handler to fastCGI, and I'm wondering/suspecting that I haven't set it up properly. It always has taken a while to create a new topic (definitely more than 10 seconds), but it didn't used to time out.

Thanks in advance for any help you can provide.

Here's our configuration:

Database collation check: The collation of your table fields are correct

Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 30 seconds | Max execution memory: 128M | Max file upload: 2M

Kunena menu details:

Warning: Spoiler!

ID	Name	Menutype	Link	Path	In trash
1311	Local Real Estate Availability	mainmenu	view=category&catid=5	departments/human-resources/local-real-estate-availability	No
1347	RFSD Market	mainmenu	view=category&catid=4	staff/rfsd-market	No
1346	RFSD Market	staff-menu	view=category&layout=list&catid=1	staff-resources/rfsd-market	No
1261	RFSD Market	staff-menu	view=category&layout=list&catid=0	staff-resources/technology-resources/rfsd-technology-help-desk/rfsd-market	No
1336	Forum	kunenamenu	view=home&defaultmenu=1338	forum	No
1337	Index	kunenamenu	view=category&layout=list	forum/index	No
1338	Recent Topics	kunenamenu	view=topics&mode=replies	forum/recent	No
1339	New Topic	kunenamenu	view=topic&layout=create	forum/newtopic	No
1340	No Replies	kunenamenu	view=topics&mode=noreplies	forum/noreplies	No
1341	My Topics	kunenamenu	view=topics&layout=user&mode=default	forum/mylatest	No
1342	Profile	kunenamenu	view=user	forum/profile	No
1343	Help	kunenamenu	view=misc	forum/help	No
1344	Search	kunenamenu	view=search	forum/search	No
1345	Forum	mainmenu	Itemid=1336	kunena-2014-06-13	No

Joomla default template details : jsn_decor_pro | author: JoomlaShine.com | version: 3.0.1 | creationdate: Unknown

Kunena default template details : Blue Eagle | author: Kunena Team | version: 4.0.3 | creationdate: 2015-06-29

Kunena version detailed: Kunena 4.0.3 | 2015-06-29 [ Possagno ]
| Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	0
threads_per_page	20
messages_per_page	6
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	blue_eagle
showannouncement	0
avataroncat	0
catimagepath	category_images
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	0
reportmsg	0
username	1
askemail	0
showemail	1
showuserstats	1
showkarma	0
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
pubwrite	0
floodprotection	0
mailmod	0
mailadmin	0
captcha	0
mailfull	1
allowavatarupload	0
allowavatargallery	0
avatarquality	75
avatarsize	2048
imageheight	800
imagewidth	800
imagesize	5120
filetypes	txt,rtf,pdf,doc,docx
filesize	5120
showranking	0
rankimages	0
userlist_rows	30
userlist_online	1
userlist_avatar	0
userlist_posts	1
userlist_karma	0
userlist_email	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory	0
showstats	0
showwhoisonline	0
showgenstats	0
showpopuserstats	0
popusercount	5
showpopsubjectstats	0
popsubjectcount	5
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	asc
sef	1
showimgforguest	1
showfileforguest	1
pollnboptions	4
pollallowvoteone	1
pollenabled	0
poppollscount	5
showpoppollstats	0
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	2
latestcategory_in	1
topicicons	1
debug	0
catsautosubscribed	0
showbannedreason	0
showthankyou	0
showpopthankyoustats	0
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
show_list_time	168
show_session_type	0
show_session_starttime	0
userlist_allowed	1
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	0
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	0
keywords	0
userkeywords	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	60
iptracking	1
rss_feedburner_url
autolink	1
access_component	1
statslink_allowed	0
superadmin_userlist	0
legacy_urls	1
attachment_protection	0
categoryicons	1
avatarresizemethod	1
avatarcrop	0
user_report	1
searchtime	365
teaser	0
ebay_language	0
twitter_consumer_key
twitter_consumer_secret
max_links	6
userlist_name	1
usernamechange	0
version_check	1

| Kunena integration settings:

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Kunena - AlphaUserPoints Disabled
Kunena - Community Builder Disabled
Kunena - Gravatar Disabled
Kunena - JomSocial Disabled
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Disabled

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-US	English (USA)
en-GB	English (en-GB)

Third-party components: None

Third-party SEF components: None

Plugins: None

Modules: None

Hello,

Can-you please update Kunena to 4.0.10 version ?

Sure - though I wasn't notified that that was available.

I just tried to get Joomla to find the update to 4.0.10, but it wasn't available. I'll hunt around for documentation on how to install it manually.

You can install it like any other extension. www.kunena.org/download
Please create a backup before.

Thanks - went along that route, but got the notice that the upload file was too large. I'm going to edit php.ini and try again.

I keep getting this error:

Error

There was an error uploading this file to the server.
Maximum PHP file upload size is too small: This is set in php.ini in both upload_max_filesize and post_max_size settings of your PHP settings (located in php.ini and/or .htaccess file).
Unable to find install package.

I edited /etc/php5/apache2/php.ini and set the upload_max_filesize = 3M. The max post size is already set to 8M, and this package looks to be about 2.1M, so that shouldn't be causing an issue.

BTW - I haven't installed components before (someone else on the team has done that in the past). I didn't unzip the .zip pkg file. Is that the correct way to do it? Should I move it to docroot/tmp/ and install from there?

Thanks,
M