Question E-Mail notifications not sent

Hi all,
I've tried around quite a lot, but for some weird reason, kunena (6.2.2) e-mail notifications on my website (Joomla 4.4.2) are not sent. 

Can anyone help me with this problem? Is there maybe a way to check if kunena tries to send the e-mails and any errors occur? (System e-mails and e-mails from other components are delivered without a problem)

All kunena diagnosis tests seem to be completed successfully.

Please find the report attached below.

Thank you for your help!

Best regards
Robert

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Database collation check: The collation of your table fields are correct
        

Joomla! SEF: Enabled | Joomla! SEF rewrite: Disabled | FTP layer: Disabled |
        

This message contains confidential information

htaccess: Missing | PHP environment: Max execution time: 30 seconds | Max execution memory: 128M | Max file upload:  

Kunena menu details:

Warning: Spoiler!

ID	Name	Menutype	Link	Path	In trash
260	Forum	user-menu	view=home&defaultmenu=260	forum2	No
371	Auftrag ausschreiben	mainmenu	view=topic&layout=create	zielgruppen/betroffene/auftrag-ausschreiben	No
249	Forum	kunenamenu	view=home&defaultmenu=251	forum	No
250	Index	kunenamenu	view=category&layout=list	forum/index-en-gb	No
251	Recent Topics	kunenamenu	view=topics&mode=replies	forum/recent-en-gb	No
252	Unread	kunenamenu	view=topics&layout=unread	forum/unread-en-gb	No
253	New Topic	kunenamenu	view=topic&layout=create	forum/newtopic-en-gb	No
254	No Replies	kunenamenu	view=topics&mode=noreplies	forum/noreplies-en-gb	No
255	My Topics	kunenamenu	view=topics&layout=user&mode=default	forum/mylatest-en-gb	No
256	Profile	kunenamenu	view=user	forum/profile-en-gb	No
257	Help	kunenamenu	view=misc	forum/help-en-gb	No
258	Search	kunenamenu	view=search	forum/search-en-gb	No

Joomla default template details : cassiopeia | author: Joomla! Project | version: 1.0 | creationdate: 2017-02

Kunena default template details : Aurelia | author: Kunena Team | version: 6.2.2 | creationdate: 2023-12-09

Kunena template params:

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DefaultCategoryicon
profileIconset	default
DefaultIconset	default
editorIconset	default
bootstrap	1
borderless	1
tooltips	1
SubjectLengthMessage	90
fullactions	1
quick	0
displayMenu	1
displayDropdownMenu	1
displayDropdownContent	1
displayModule	1
displayBreadcrumb	0
displayAnnouncement	1
displayFooter	0
avatarPosition	left
formRecover	0
labels	0
whoisonlineName	default
avatarType	rounded
topicicontype	svg
fontawesome	0
socialshare	0
socialsharetag
socialtheme	classic
optional_username	0
writeaccess	0
localstorage	0
moduleIdWebauthn	0
IconColor	inherit
IconColorNew	#48a348
editorType	ckeditor
Bold	1
Italic	1
Underline	1
Strike	1
Subscript	1
Superscript	1
RemoveFormat	1
BulletedList	1
NumberedList	1
Blockquote	1
JustifyLeft	1
JustifyCenter	1
JustifyRight	1
JustifyBlock	1
Link_Unlink	1
Image	1
Smiley	1
Confidential	1
Hidetext	1
Spoiler	1
Code	1
Ebay	1
Twitter	1
Instagram	1
Soundcloud	1
FontSize	1
TextColor	1
Maximize	1
Map	1
Video	1
editorButtons
nameskinckeditor
ckeditorcustomprefixconfigfile
avatarSizeX	40
avatarSizeY	90
avatarSizeXThumb	36
avatarSizeYThumb	36
avatarSizeXWelcome	72
avatarSizeYWelcome	72
avatarSizeXList	36
avatarSizeYList	36
avatarSizeXPost	144
avatarSizeYPost	144
avatarSizeXProfile	200
avatarSizeYProfile	200
templatebyText
templatebyName
templatebyLink

Kunena version detailed: Kunena 6.2.2 | 2023-12-09 [ Git Repository ]
        | Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
boardOffline	0
enableRss	1
threadsPerPage	20
messagesPerPage	10
messagesPerPageSearch	15
showHistory	1
historyLimit	6
showNew	1
disableEmoticons	0
template	aurelia
showAnnouncement	0
avatarOnCategory	0
showChildCatIcon	1
rteWidth	450
rteHeight	300
enableForumJump	0
reportMsg	1
username	1
askEmail	0
showEmail	0
showUserStats	1
showKarma	0
userEdit	1
userEditTime	0
userEditTimeGrace	600
editMarkup	1
allowSubscriptions	1
subscriptionsChecked	1
allowFavorites	1
maxSig	300
regOnly	0
pubWrite	0
floodProtection	0
mailModerators	0
mailAdministrators	0
captcha	0
mailFull	1
allowAvatarUpload	1
allowAvatarGallery	1
avatarQuality	75
avatarSize	2048
imageHeight	800
imageWidth	800
imageSize	150
fileTypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
fileSize	120
showRanking	1
rankImages	1
userlistRows	30
userlistOnline	1
userlistAvatar	1
userlistPosts	1
userlistKarma	1
userlistEmail	0
userlistJoinDate	1
userlistLastVisitDate	1
userlistUserHits	1
latestCategory	0
showStats	0
showWhoIsOnline	0
showGenStats	0
showPopUserStats	0
popUserCount	5
showPopSubjectStats	1
popSubjectCount	5
showSpoilerTag	1
showVideoTag	1
showEbayTag	1
trimLongUrls	1
trimLongUrlsFront	40
trimLongUrlsBack	20
autoEmbedYoutube	1
autoEmbedEbay	1
ebayLanguageCode	en-us
sessionTimeOut	3600
highlightCode	0
rssType	topic
rssTimeLimit	1 week
rssLimit	100
rssIncludedCategories
rssExcludedCategories
rssSpecification	rss2.0
rssAllowHtml	1
rssAuthorFormat	name
rssAuthorInTitle	1
rssWordCount	0
rssOldTitles	1
rssCache	900
defaultPage	recent
defaultSort	asc
sef	1
showImgForGuest	1
showFileForGuest	1
pollNbOptions	4
pollAllowVoteOne	1
pollEnabled	1
popPollsCount	5
showPopPollStats	1
pollTimeBtVotes	00:15:00
pollNbVotesByUser	100
pollResultsUserslist	1
allowUserEditPoll	0
maxPersonalText	50
orderingSystem	replyid
postDateFormat	ago
postDateFormatHover	datetime
hideIp	1
imageTypes	jpg,jpeg,gif,png
checkMimeTypes	1
imageMimeTypes	image/jpeg,image/jpg,image/gif,image/png
imageQuality	50
thumbHeight	32
thumbWidth	32
hideUserProfileInfo	put_empty
boxGhostMessage	0
userDeleteMessage	0
latestCategoryIn	0
topicIcons	1
debug	0
catsAutoSubscribed	0
showBannedReason	0
showThankYou	1
showPopThankYouStats	1
popThanksCount	5
modSeeDeleted	0
bbcodeImgSecure	text
listCatShowModerators	0
lightbox	1
showListTime	720
showSessionType	2
showSessionStartTime	1800
userlistAllowed	1
userlistCountUsers	1
enableThreadedLayouts	0
categorySubscriptions	topic
topicSubscriptions	every
pubProfile	1
thankYouMax	10
emailRecipientCount	0
emailRecipientPrivacy	bcc
captchaPostLimit	0
imageUpload	registered
fileUpload	registered
topicLayout	flat
timeToCreatePage	1
showImgFilesManageProfile	1
holdNewUsersPosts	0
holdGuestPosts	0
attachmentLimit	8
pickupCategory	1
articleDisplay	intro
sendEmails	1
fallbackEnglish	1
cache	1
cacheTime	60
ipTracking	1
rssFeedBurnerUrl
autoLink	1
accessComponent	1
statsLinkAllowed	1
superAdminUserlist	0
attachmentProtection	0
categoryIcons	1
avatarCrop	0
userReport	1
searchTime	365
teaser	0
ebayLanguage	0
ebayCertId
allowChangeSubject	1
maxLinks	6
readOnly	0
ratingEnabled	0
urlSubjectTopic	0
logModeration	0
attachStart	0
attachEnd	14
attachmentUtf8	1
autoEmbedSoundcloud	1
emailHeader	media/kunena/email/hero-wide.png
userStatus	1
signature	1
personal	1
social	1
plainEmail	0
moderatorPermDelete	0
avatarTypes	gif,jpeg,jpg,png
smartLinking	0
defaultAvatar	nophoto.png
defaultAvatarSmall	s_nophoto.png
quickReply	1
avatarEdit	0
activeMenuItem
mainMenuId
homeId
indexId
moderatorsId
topicListId
miscId
profileId
searchId
custom_id
avatarType	1
sefRedirect	1
allowEditPoll	1
useSystemEmails	0
autoEmbedInstagram	1
disableRe	0
email_sender_name	[email protected]
display_filename_attachment	0
new_users_prevent_post_url_images	0
minimal_user_posts_add_url_image	10
utmSource	0
emailHeaderSizeY	560
emailHeaderSizeX	560
moderator_id
profiler	0
pickup_category
privateMessage	1
datePickerFormat	mm/dd/yyyy
sendMailUserBanned	0
mailBodyUserBanned
legacyUrls	0
emailHeadersizey	560
emailHeadersizex	560

| Kunena integration settings:

Warning: Spoiler!

Kunena - Finder Disabled
 Kunena - AltaUserPoints Disabled
 Kunena - Community Builder Disabled
 Kunena - Easyblog Disabled
 Kunena - Easyprofile Disabled
 Kunena - Easysocial Disabled
 Kunena - Gravatar Disabled
 Kunena - JomSocial Disabled
 Kunena - Joomla Enabled:  access=1  login=1  
 Kunena - Kunena Enabled:  avatar=1  profile=1  
 Kunena - UddeIm Disabled

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-GB	English (United Kingdom)
de-DE	German (Germany)

Third-party components: CommunityBuilder 2.9.1+build.2024.01.11.19.38.24.c604a3042

Third-party SEF components: None

Plugins: None

Modules: None

Hello,

When you go into Joomla! configuration panel and make a test of sending mail, is-it working in this case ?

Hi xillibit,
thanks so much for your reply!

The standard joomla test e-mails via the configuration panel are sent and received without any problems (just as e-mails by other components such as JEvents and Phoca Download).

Only e-mails created by kunena seem to not be sent.

Best
Robert

Have you subscribed to topics or categories? Because with your configuration, no emails are sent to admins or moderators for new posts by default.

Hi Rich,

thanks for your reply! I have indeed subscribed to the (all) categories. As my one account is an admin and the other account is a moderator in this forum: Does that mean that I will not get ANY e-mails if the "send all new to mods/admins" is deactivated?
I've just activated the "send all new to mods/admins" in the config/security and then I do indeed receive emails. If turned off, I don't... Does this mean, normal users got e-mails from subscribed categories the whole time and I was just "out of the loop" as the mod/admin?

Thanks so much
Robert

Amendment: I've double-checked it now: I do receive e-mails as a mod/admin for "moderated categories". But a newly created "normal user" does not receive e-mails für his subscribed categories.

Any ideas?