Question Deleted Joomla user accounts appear in Kunena with wrong avatar

I have a weird issue where I have users that have been deleted in either Joomla or Jomsocial user managers but their posts still show up in Kunena.

The problem is, their profile pic that shows is the profile pic of the current user viewing the thread. So if I was viewing the thread it would show my profile pic on their posts.

Any ideas what is going on here and how to fix?

I have tried the Kunena Tools to remove deleted members but that does not fix it.

Kunena does not have the ability to delete users. If you delete users with the Joomla User Manager then you may problems if those accounts had posted messages on the forum. We do not recommend deleting user accounts for that reason.

Frizzo wrote: I have tried the Kunena Tools to remove deleted members but that does not fix it.

Which "Kunena Tools" did you use? Have you tried using the Kunena Synchronise Users feature in the backend?

Yes I tried the Synchronise users feature. Seems kind of odd I can't delete users as this is a necessary thing especially when using Jomsocial as members often delete their profiles and don't want to still be shown on the site. What can I do? Members are freaking out that their profile pic is appearing on other members posts.

I do not know anything about deleting users with JomSocial. Maybe someone else knows about this. I do not know what happens if you use the Kunena User Manager to delete users. When I delete user accounts I use the Joomla User Manager. If I delete a user account I then use the Kunena Synchronise Users tool (check all three checkboxes as shown in the following screenshot):



Is that what you did?

When you wrote that your users are "freaking out", it might help if you are a little quicker to reply to the topics that you write on the forum. We are trying out best to help you but it really would help a lot if we understood what you were talking about. Did you read advice printed at the top of this page?

Yes I have done that in Kunena Tools, weird thing is if I do all three and sync it says it deletes 174 users, then I click the recalculate statistics. After that do the sync with all three selected and it says it deletes 174 users again.

Here is the config report:

Database collation check: hwl3_kunena_pratings have wrong collation of type latin1_swedish_ci on field users_ip hwl3_kunena_pratings have wrong collation of type latin1_swedish_ci on field option

Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 9000 seconds | Max execution memory: 1024M | Max file upload: 1024M

Kunena menu details:

Warning: Spoiler!

ID	Name	Menutype	Link	Path
1314	Forum	kunenamenu	view=home&defaultmenu=1316	forum
1315	Index	kunenamenu	view=category&layout=list	forum/index
1316	Recent Topics	kunenamenu	view=topics&mode=replies	forum/recent
1317	New Topic	kunenamenu	view=topic&layout=create	forum/newtopic
1318	No Replies	kunenamenu	view=topics&mode=noreplies	forum/noreplies
1319	My Topics	kunenamenu	view=topics&layout=user&mode=default	forum/mylatest
1320	Profile	kunenamenu	view=user	forum/profile
1321	Help	kunenamenu	view=misc	forum/help
1322	Search	kunenamenu	view=search	forum/search
1212	Forums	mainmenu	view=home&defaultmenu=1315	forums

Joomla default template details : jsn_metro_pro | author: JoomlaShine.com | version: 2.0.2 | creationdate: Unknown

Kunena default template details : NTS KPraxis | author: Nice Theme Store | version: 3.5.0 | creationdate: 2013-12-24

Kunena version detailed: Kunena 3.0.5 | 2014-03-09 [ Invecchiato ]
| Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	20
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	nts_kpraxis
showannouncement	1
avataroncat	1
catimagepath	category_images/
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	1
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
pubwrite	0
floodprotection	0
mailmod	0
mailadmin	0
captcha	0
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	100
avatarsize	2048
imageheight	800
imagewidth	800
imagesize	5000
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	5000
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	0
userlist_posts	1
userlist_karma	1
userlist_email	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	0
latestcategory	0
showstats	1
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
usernamechange	0
showspoilertag	1
showvideotag	1
showebaytag	0
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	0
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	asc
sef	1
showimgforguest	0
showfileforguest	0
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	100
thumbheight	300
thumbwidth	300
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
debug	0
catsautosubscribed	0
showbannedreason	0
version_check	0
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	0
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	0
keywords	0
userkeywords	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	0
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	60
iptracking	1
rss_feedburner_url
autolink	1
access_component	1
statslink_allowed	1
userlist_usertype	0
sefutf8	0
enablepdf	0
jmambot	0
annmodid	42
changename	0
userlist_username	1
rules_infb	1
help_infb	1
onlineusers	1

| Kunena integration settings:

Warning: Spoiler!

Kunena - AlphaUserPoints Disabled
Kunena - Community Builder Disabled
Kunena - Gravatar Disabled
Kunena - JomSocial Enabled: access=1 login=1 activity=1 avatar=1 profile=1 private=1 activity_points_limit=5 activity_stream_limit=250
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Disabled

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-GB	English (United Kingdom)

Third-party components: Jomsocial 3.2.0.5

Third-party SEF components: None

Plugins: Search - Kunena Search 3.0.1 | JomSocial - My Kunena Forum Menu 2.0.3 | JomSocial - My Kunena Forum Posts 2.0.3 | JomSocial - Kunena Groups 2.0.3

Modules: Kunena Latest 3.0.1 | Kunena Stats 3.0.1 | Kunena Search 3.0.1

Thank you for your configuration report. It helps if you do this without prompting.

It sounds to me like you have some problems with your database tables but the very first things I would suggest that you do are

1) Uninistall the plugins JomSocial - My Kunena Forum Menu 2.0.3, JomSocial - My Kunena Forum Posts 2.0.3, JomSocial - Kunena Groups 2.0.3. These things do not work woth K 3.0.5. We have written about these things many times in this forum. See To what extent does K 3.0 support Jomsocial if you want to know more.

2) Fix up the collaton for the tables shown in red in your configuration report.

3) Discuss your problems with the author of the NTS KPraxis template that you are using or, if you would like to try it, use the K 3.0.5 Blue Eagle template instead. We do not answer questions about problems that people have with Kunena templates written by third-party developers.

If you continue to have problems, please post your updated configration report after you have made the changes that I have suggested here. Thank you and good luck.

I think I know why this happens.

The problem is caused if you delete a user who has posted messages on the forum.

If you delete the user account, you cannot remove the Kunena account unless you also permanently delete all messages posted by the user.

In your case you have 174 users who have posted messages on your forum and you deleted their Joomla accounts but you did not delete the messages they posted. This means that those messages look like they've been posted by guests.

You need to find the messages, permanently delete them and then perform the Synchronise Users precedure.

I hope this helps.

This same problem applies to all posts written by Guests!

look at my example: www.kunena.org/forum/k-3-0-general-quest...s-in-posts-of-guests

I know how to fix this for the main avatar, but not the thumbnail (can't figure out which file to add it to) Please someone help with this matter!!!!

On line 24 in:

/components/com_kunena/template/blue_eagle/html/topic/default_profile_vertical.php

::::::::::::::Find this line::::::::::::

:::::::::::::::Change it to:::::::::::::

I'm having this problem with the thumbnails but not relating to deleted users, rather a migrated Joomla 1.5 site to a joomla 3. I've also begun using a new template called NTS KArgo vs Blue Eagle but don't feel it's related to template in Kunena.

I've followed the steps mentioned above regarding user sync, but no luck.

Is there not a method of deleting all user avatars and associated thumbs? I'd hate to do that but feel the default avatar is better than an incorrect avatar.

@Xamire did you ever find a soltion?