Question missing generic icon - link is weird

the link to a missing generic icon is

http://kunena16cb/components/com_alphauserpoints/assets/images/avatars/generic_gravatar_grey.gif

As you can see from the attachment:


How can I get this working? I have a presentation tomorrow and it would go better for me if this was fixed


My config settings are:

Database collation check: The collation of your table fields are correct

Legacy mode: Disabled | Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 90 seconds | Max execution memory: 128M | Max file upload: 64M

Kunena menu details:

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ID	Name	Menutype	Link	Path
521	Referral Forum	mainmenu	view=home&defaultmenu=262	referral-forum
358	About Us	mainmenu	Itemid=349	kunena-2013-01-27
346	Category List	kunena-mobile-menu	view=category&layout=list&catid=0	category-list
349	Forum	kunenamenu	view=home&defaultmenu=351	forum
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Joomla default template details : jf_social | author: JoomForest.com | version: 1.3 | creationdate: 01.04.13

Kunena default template details : JF Social | author: JoomForest.com | version: 1.3 | creationdate: 01.04.13

Kunena version detailed: Kunena 2.0.4 | 2013-01-18 [ Pharmacopoeia ]
| Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	6
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	jf_social
showannouncement	0
avataroncat	1
catimagepath	category_images
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	1
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ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
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rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
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imagetypes	jpg,jpeg,gif,png
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imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
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thumbwidth	32
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rss_feedburner_url
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| Kunena integration settings:

Warning: Spoiler!

Kunena - AlphaUserPoints Enabled: activity=1 avatar=1 profile=1 activity_points_limit=0
Kunena - Community Builder Disabled
Kunena - Gravatar Enabled: avatar=1
Kunena - JomSocial Enabled: access=1 login=1 activity=1 avatar=1 profile=0 private=1 activity_points_limit=0 activity_stream_limit=0
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Disabled

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-GB	English (United Kingdom)

Third-party components: AlphaUserPoints 1.8.3 | Jomsocial 2.8.4.1

Third-party SEF components: None

Plugins: JomSocial - My Kunena Forum Menu 2.0.3 | JomSocial - My Kunena Forum Posts 2.0.3 | JomSocial - Kunena Groups 2.0.3

Modules: Kunena Stats 2.0.4 | Kunena Login 2.0.4 | Kunena Search 2.0.4

The information indicates something involving AlphaUserPoints. I do not know anything about AUP, sorry. Good luck with your presentation tomorrow; maybe you can decouple AUP from your site if you don't need it for the purposes of your presentation?

Perhaps someone else in the community who has more knowledge of AUP may be able to give you better technical guidance?

How did the presentation go? Did you figure things out?

went well thanks, but no I didn't figure it out really - I now see a generic icon, even though I am using a custom icon in JomSocial - shouldn't I be seeing that?

I really can't answer questions about JomSocial or AlphaUserPoints and K 2.0.4 because

(a) I don't use JomSocial or AlphaUserPoints; and
(b) K 2.0.4 is so old that I don't remember all the things that were broken in it and that were fixed in K 3.0. We don't recommend K 2.0.4 on J! 2.5. You should seriously think about using K 3.0.1 instead.

Perhaps someone else who is interested in JomSocial, AlphaUserPoints and K 2.0.4 on J! 2.5.11 might be able to help you but most people use K 3.0.1 on J! 2.5 these days.

I don't see any upgrade paths - should I be ok to install 3 over top of 2?

2 was the latest full-release version when I started this site around 3 months ago.

I'll upgrade and see if that helps.

thanks