Question [Resolved] Add Files button doesn't work for users with iPads and iPhones

Users accessing the forums on my website from iPads and iPhones can no longer add attachments to their posts now I've updated to 1.7.2. Clicking on the Add Files button does not bring up the files browser dialog anymore.

Database collation check: The collation of your table fields are correct

Legacy mode: Enabled | Joomla! SEF: Disabled | Joomla! SEF rewrite: Disabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 120 seconds | Max execution memory: 200M | Max file upload: 20M

Kunena menu details:

Joomla default template details : js_weblogic_blue | author: Casey Lee | version: 1.4 | creationdate: 10/01/07

Kunena default template details : Blue Eagle (default) | author: Kunena Team | version: 1.7.2 | creationdate: 2012-01-31

Kunena version detailled: Installed version: 1.7.2 | Build: 5215 | Version name: Omega | Kunena detailled configuration:

Warning: Spoiler!

[th]Kunena config settings:[/th]

board_offline	0
board_ofset	0
enablerss	1
enablepdf	1
threads_per_page	20
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Third-party components: CommunityBuilder 1.8

Third-party SEF components: None

Plugins: System - Mootools Upgrade: Disabled | System - Mootools12: Disabled

Modules: Kunena Latest 1.7.2

I have no personal experience trying to upload files/images from an iPad/iPhone. Perhaps someone else in the community can confirm whether this works or not.

However, the general problem that people have with using the Add Files button/feature has been discussed many times on this forum.

The first, and most important, issue that you need to address is your reliance/dependence on an unsupported feature of Joomla known as legacy mode . As we have advised on numerous occasions previously, Kunena is not tested on J! 1.5 systems where people have enabled the System - Legacy plugin. It's not that we can categorically state that this plugin, itself, interferes with Kunena but, rather, that J! 1.0 extensions (requiring this plugin to be enabled so that they will work) do cause problems with native Joomla extensions (like Kunena). Let's eliminate these things as potential causes of your problem. Uninstall an J! 1.0 extensions that you may be using and disable the System - Legacy plugin (the Wiki article I have referred you to gives you some advice on what you need to do). Do that first and then report back to the forum how things are going.

Thanks for the response. I read the Wiki article you pointed to so I'm now aware of the importance of not having any legacy stuff around. My site actually had one module and one plugin that depended on the legacy plugin, so I uninstalled them both (neither was very important to the site) and disabled the System - Legacy plugin.

So then I accessed my site via an iPhone and tried attaching a file to a Kunena posting and unfortunately got the same result - the Add Files button just does nothing.

I have a development site up, where I'm converting ccBoard to Kunena 1.7.2. One of my two test users
has reported that the file upload doesn't work from iPad. Legacy has never been enabled on this site.

Here is the configuration report (I've stripped out the links to the development website):

Database collation check: The collation of your table fields are correct

Legacy mode: Disabled | Joomla! SEF: Disabled | Joomla! SEF rewrite: Enabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 30 seconds | Max execution memory: 90M | Max file upload: 7M

Kunena menu details:

Joomla default template details : rt_enigma_j15 | author: RocketTheme, LLC | version: 1.1 | creationdate: November 11, 2011

Kunena default template details : Blue Eagle (default) | author: Kunena Team | version: 1.7.2 | creationdate: 2012-01-31

Kunena version detailled: Installed version: 1.7.2 | Build: 5215 | Version name: Omega | Kunena detailled configuration:

Warning: Spoiler!

[th]Kunena config settings:[/th]

board_offline	0
board_ofset	0.00
enablerss	0
enablepdf	0
threads_per_page	12
messages_per_page	6
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
jmambot	0
disemoticons	0
template	default
showannouncement	0
avataroncat	1
catimagepath	category_images/
showchildcaticon	1
annmodid	62
rtewidth	0
rteheight	0
enableforumjump	1
reportmsg	1
username	0
askemail	0
showemail	0
showuserstats	1
showkarma	1
useredit	1
useredittime	0
useredittimegrace	0
editmarkup	1
allowsubscriptions	1
subscriptionschecked	0
allowfavorites	1
maxsubject	80
maxsig	300
regonly	0
changename	0
pubwrite	0
floodprotection	0
mailmod	0
mailadmin	0
captcha	0
mailfull	1
allowavatar	1
allowavatarupload	1
allowavatargallery	1
avatarquality	65
avatarsize	1024
allowimageupload	0
allowimageregupload	1
imageheight	800
imagewidth	1024
imagesize	1024
allowfileupload	0
allowfileregupload	1
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	1024
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rankimages	0
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fb_profile	fb
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popsubjectcount	5
usernamechange	0
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help_cid	1
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trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
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ebaylanguagecode	en-us
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highlightcode	0
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rss_excluded_categories
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rss_cache	900
fbdefaultpage	recent
default_sort	ASC
alphauserpointsnumchars	0
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showfileforguest	0
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imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
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pubprofile	0
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email_recipient_count	10
email_recipient_privacy	bcc
email_visible_address
captcha_post_limit	0

Third-party components: None

Third-party SEF components: None

Plugins: System - Mootools Upgrade: Enabled | System - Mootools12: Disabled

Modules: None

Walt wrote: I've stripped out the links to the development website

Because you have removed this information, I am going to guess, again, based on the limited information you have given us. I think your problem is caused by the way you set up your Kunena menu. Of course, I have no way of knowing if this is the real cause, but I think you should restore your menu back to the original settings and see if this fixes your problem. See How do I restore my Kunena menu?

You should also read Search Engine Optimisation (SEO)

It's also possible that you have a Javascript library conflict. See msg #1 of If you are having problems with Kunena, please read this first . Are you having problems using the "Add files" buttons from a PC or Mac running Safari web browser or is the problem only on an iPad or iPhone?

Are you having problems using the "Add files" buttons from a PC or Mac running Safari web browser or is the problem only on an iPad or iPhone?

The answer will almost certainly be that it just didn't work in iPhone/iPad. It never has, and probably never will. I know of no standard web site where it would, or even could work. Where would it upload from? These devices don't use the same directory structure as "normal" PCs as far as I can tell.