Question Seeking Feedback on 9ThemeStore Kunena Templates

Good day everyone,
I hope this message finds you well. I'm considering purchasing a product from 9ThemeStore , specifically one of their Kunena templates. I was wondering if anyone in our community has had experience with these templates.
If you have, would you be kind enough to share your thoughts? I'm particularly interested in hearing about:

1. Your overall experience using the template
2. The quality and responsiveness of their support team
3. The template's responsiveness across different devices
4. Any compatibility issues you may have encountered
5. The setup process and general ease of use

Any insights you could provide would be greatly appreciated.

Thank you in advance for your time and assistance. 

They have been brilliant, they even designed a template more or less specifically for us. After the demise of Blue Eagle for Kunena 5, we were trying to get something similar and they came up with the goods with NTS Kbee.
The only issue is that you have to keep an eye on the Kunena updates and the fact they may not be compactable, having said that the few times we have had an issue, 9Themestore have sorted it in hours and given an update.
Also to install any updates , you have to return to Aurella , uninstall and then reinstall the updated template. They do give full instruction on this.
Would definitely recommend.
Terry 

1. Not too bad
2. Some issues are solved quickly, but others not or after a long time.
3. Good, but personally I don't like the way they display recent topics on mobile devices.
4. No issues when the template is updated to use the latest Kunena version. They are often slow to update the template when there is a new Kunena version and then you have to ask for it yourself via their forum. So is is important to check if the template is updated before updating Kunena.
5. Easy

In addition to @Petley, you can update through ftp as well by first unzipping the package and removing params.ini from config folder.

Hi all,

We sincerely thank you for your positive contributions. Moving forward, we will strive to improve any shortcomings and minimize delays in resolving issues and providing updates after Kunena releases new versions.

To enhance your experience with our products and services, we have introduced a dedicated customer support channel, allowing you to submit tickets directly.

Once again, we truly appreciate your continued support.

I use (and maintain) my own template on Kunena for my own support forum. Keeping it in sync with Kunena changes is a big effort every time a new version comes out.
Mainly due to the cheer number of files that a template consists of.
Maybe an idea to discuss this for a future version of Kunena: simplify the way the front-end is implemented and by doing so making it more powerful.
Just a thought

Any plan for AMP or PWA?