Question Changing avatars

I have a rather strange issue which I haven't found reference to on these forums or elsewhere.

Some of my users are finding that their avatars are randomly changing. They will log on one day, and their avatar will be an apparently random selection - I believe it's always one from the avatar gallery - to replace whatever custom avatar they had uploaded and been happily using for some time.

Many of the users are getting rather annoyed about it, and now that it has happened to me this morning I can see why!

It's K 2.0.2 (though it happened with previous versions too) and J 1.7.3.

I just wanted to ask a general question to see whether anyone had ideas about what might be happening, or perhaps had experienced the same problem, but of course I can give more specifics of the site if desired.

Thanks

Do you have a second/custom avatar gallery? Your configuration report will help. One "random" thought, in passing: if I could hold "J! 1.7.3" in my bare hands, it as far as I could throw it.

Thanks Sozzled. There was a subdirectory within the avatar gallery, containing some images with identical filenames... it's been there a long time but I've deleted it and we'll see if it makes a difference.

I agree with you about 1.7.3. I'd love to upgrade but when I do so on my test server I get all sorts of problems, so I can't upgrade the live site until I've solved them. But at least I can run the brand new Kunena

Right well, people's avatars are still changing to apparently random avatars, at apparently random intervals. This only happens to an apparently random selection of the forum's users, although it seems that it is becoming increasingly common.

So, I would be extremely grateful of any suggestions about where to look!

Here's the low-down:

Database collation check: The collation of your table fields are correct

Legacy mode: Disabled | Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 300 seconds | Max execution memory: 32M | Max file upload: 200M

Kunena menu details:

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ID	Name	Menutype	Link	Path
162	Forum	mainmenu	view=home&defaultmenu=209	forum
210	Index	mainmenu	view=home&defaultmenu=209	forum/index
211	Recent Topics	mainmenu	view=topics&layout=default&mode=replies	forum/recent-topics
212	Create new topic	mainmenu	view=topic&catid=0&layout=create	forum/create-new-topic
213	Search forum	mainmenu	view=search	forum/search-forum
214	My forum profile	mainmenu	view=user	forum/profile

Joomla default template details : rt_juxta_j16 | author: RocketTheme, LLC | version: 1.6.0 | creationdate: May 17, 2011

Kunena default template details : Blue Eagle (default) | author: Kunena Team | version: 1.7.0 | creationdate: 2011-08-29

Kunena version detailed: Kunena 2.0.2 | 2012-09-02 [ Botschafter ]
| Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	10
messages_per_page_search	15
showhistory	1
historylimit	10
shownew	1
disemoticons	0
template	default
showannouncement	1
avataroncat	1
catimagepath	category_images/
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	0
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	0
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
pubwrite	0
floodprotection	0
mailmod	0
mailadmin	0
captcha	0
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	65
avatarsize	2048
imageheight	800
imagewidth	800
imagesize	150
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	120
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	1
userlist_posts	1
userlist_karma	0
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popusercount	5
showpopsubjectstats	1
popsubjectcount	5
usernamechange	0
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
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rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	asc
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pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
debug	0
catsautosubscribed	0
showbannedreason	0
version_check	1
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showpopthankyoustats	1
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
show_list_time	720
show_session_type	0
show_session_starttime	0
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userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	0
keywords	0
userkeywords	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	1
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	60
iptracking	1
plugins	Array
enablepdf	1
jmambot	0
annmodid	62
changename	0
userlist_username	1
rules_infb	1
help_infb	1
onlineusers	1

| Kunena integration settings:

Warning: Spoiler!

Kunena - AlphaUserPoints Enabled: activity=1 avatar=1 profile=1 activity_points_limit=0
Kunena - Community Builder Enabled: access=1 login=1 activity=1 avatar=1 profile=1 private=1
Kunena - Gravatar Disabled
Kunena - JomSocial Enabled: access=1 login=1 activity=1 avatar=1 profile=1 private=1 activity_points_limit=0 activity_stream_limit=0
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Enabled: private=1

| Joomla! detailed language files installed:

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Joomla! languages installed:
en-GB	English (United Kingdom)

Third-party components: UddeIM 2.8

Third-party SEF components: None

Plugins: None

Modules: Kunena Login 1.7.0

Although I can't help with your avatar issue, I see that you have not got Kunena Login updated to 2.0.2, so I would advise you to update that and any other Kunena modules to the latest version.

You have a number of Kunena plugins activated that you do not need. Disable all integration with AlphaUserPoints, Community Builder and JomSocial (because you do not have these products installed). I agree with Jiminimonka about using Kunena Login 1.7.0 (read the important information in Before you post your question, read this first ) but I would also add that, if people are having any kinds of problems with K 2.0, please try using the K 2.0 Blue Eagle template.

Last, but not least, try using a standard Kunena menu. Look at the video guide in The Kunena Menu .

These things may not necessarily be the cause of your problems but, before we head down the path of analysis, it vital that we get the system in the best possible shape that we can. I hope this helps.