Question Email not leaving system.

I have Kunena discuss running with the forum and it has been good until this morning. Email msgs. are hit and miss. some leave the system when a user replies and others do not even though I am subscribed to the topic.

Any suggestions?

By default it seems the subscribe box is always checked could this be an issue? I don't know what to do about the email issue. Thanks.

G'day, AcapulcoKevin, and welcome to Kunena.

To help us better understand the issues that you seem to be having with emails when your users subscribe to topics, would you like to show us your K 1.6 configuration report, please?

The fact that some emails are being sent at times (or under certain conditions) probably means that you need to look closer at understanding what are those conditions and you may need to conduct a number of controlled tests to determine what are the underlying causes/circumstances involved.

The "always subscribed" setting in Kunena is unlikely to be an agent affecting this issue. Patience and perseverance are the two most important skills needed to be a good detective.

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Joomla default template details : rhuk_milkyway | author: Andy Miller | version: 1.0.2 | creationdate: 11/20/06

Kunena default template details : Blue Eagle (default) | author: Kunena Team | version: 1.6.2 | creationdate: 2010-12-29

Kunena version detailled: Installed version: 1.6.2 | Build: 3894 | Version name: Team | Kunena detailled configuration:

Warning: Spoiler!

[th]Kunena config settings:[/th]

board_title	The After Vine Forum
board_offline	0
board_ofset	0.00
offline_message	<h2>The Forum is currently offline for maintenance.</h2> <div>Check back soon!</div>
enablerss	1
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template	default
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annmodid	62
rtewidth	450
rteheight	300
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reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	1
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
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maxsig	300
regonly	0
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captcha	0
mailfull	1
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allowavatarupload	1
allowavatargallery	1
avatarquality	65
avatarsize	2048
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allowimageregupload	1
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imagewidth	800
imagesize	150
allowfileupload	0
allowfileregupload	1
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	120
showranking	1
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fb_profile	fb
pm_component	no
userlist_rows	30
userlist_online	1
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userlist_username	1
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userlist_karma	1
userlist_email	0
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rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
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rss_author_in_title	1
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rss_old_titles	1
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fbdefaultpage	recent
default_sort	asc
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sef	1
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js_actstr_integration	0
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checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
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hideuserprofileinfo	put_empty
integration_access	joomla
integration_login	none
integration_avatar	auto
integration_profile	auto
integration_private	jomsocial
integration_activity	jomsocial
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
onlineusers	1
debug	0
catsautosubscribed	0
showbannedreason	0
version_check	1
showthankyou	1
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popthankscount	5
mod_see_deleted	1
bbcode_img_secure	text
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lightbox	1
activity_limit	0
show_list_time	720
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userlist_allowed	0

Third-party components: AlphaUserPoints: Disabled or not installed | CommunityBuilder: Disabled or not installed | Jomsocial: Installed (Version : 2.0.4) | UddeIm: Disabled or not installed

Third-party SEF components: sh404sef: Disabled or not installed | ARTIO JoomSEF: Disabled or not installed | AceSEF: Disabled or not installed

Plugins: System - Mootools12: Disabled | System - Mootools Upgrade: Enabled | JFirePHP: Disabled or not installed | Kunena Discuss: Enabled (Version : 1.6.2) | Kunena Search: Disabled or not installed | My Kunena Forum Menu: Enabled (Version : 1.6.0-RC1) | My Kunena Forum Posts: Enabled (Version : 1.6.0-RC1)

Modules: Kunena Latest: Disabled or not installed | Kunena Stats: Disabled or not installed | Kunena Login: Disabled or not installed

I use Godaddy and it sucks for mail. Their support team seems to be completely uninformed high school kids so they are no help. When I tried to setup SMTP mail registration mails would not go out and Joomla / Jomsocial would choke on the front end each time an article was submitted. I just set up a cron job and hope this helps messages leaving the system now since Jomsocial says all of it's functions need cron. I am also using the send mail function now.

Any help you can offer would be appreciated. I realize this is mostly free software and so far your forum is the best part

Another note.. i have only been online for a few days and am nearing 30 users.. They can't seem to get enough of your forum.. I have used a lot of forum software in the past and I have to hand it to you .. You really did a fantastic job with this!!

In a general sense, I don't see anything particularly startling from your report.

Your report confirms that you're using the default value of Forum Configuration » Users » User Related » Post-subscription checked by default? = Yes (BTW I normally set this value to No in the forums that I manage).

The one piece of information that's missing from the K 1.6 configuration report is Forum Configuration » General » Basic Settings » Forum E-mail Address. By default this value is set to [email protected] (it won't stop your forum working if you don't change the value but did you see the explanatory note next to this field: This is the forum's e-mail address. Make this a valid e-mail address since subscriptions are sent from it.

There might be a hint there. Let us know what you find out.

Yep.. I have the email address in there. There is a real lag time from submission to email for the users. We are a group that started on Newsvine, moved to Grouply (Hated Grouply) and have found joomla to be perfect for what we do.. we talk about news and write articles. I am getting the emails but not quickly.. This morning we weren't getting anything. The users started to comment about that especially since a wall post is sent almost immediately. It is a perplexing issue.

Judging on the unsolicited testimonials posted to this forum, not everyone speaks highly of GoDaddy. You be the judge .

I realize that. Godaddy bought the hosting company I used. So this time I thought, why not try godaddy.. They don't tell you very important things like ... Grid Hosting for Linux does not offer CGI access which kills a lot of Linux apps and mail functions.. They were happy to switch me to Legacy hosting off the grid but i would have to kill my site and re-install ...

Not cool.. Just getting a cron Job to function is a bitch.. They pretty much say you can use cron but you can't use get or wget or lynx - source..... Soooooo.... What the heck.. they hacked the system so badly that only an idiot would sign up after going through this the first time..

OK.... This is the dealio....

All messages are going in and out.. I got cron fixed.. what is not happening ....

Messages from the forum are severely delayed even if I add a new email address it still goes to my old email address....

Any thoughts on this?

As far as Kunena is concerned, email is pretty much an all-or-nothing thing. Either the system generates e-mail whenever topics are updated, for those people who have subscribed to those topics, or it doesn't generate e-mail. There's no "e-mail runs slow" halfway measure (as far as Kunena is concerned) but these kinds of things can certainly be attributed to other causes and it's not beyond the realm of possibility (or probability) that your webhosting provider can provide a key to unravelling this mystery.

As far as the issue of "adding a new email address" (I don't quite understand what this means) is concerned, a good rule-of-thumb is to make sure that the e-mail address used on your forum is the same as the email address defined in the Joomla Global Configuration section. Why it transpires that emails are "going to your old email address", well that could be due to a variety of causes ... and this topic is in danger of going off onto all different tangents if we're not careful. Perhaps there's some server caching involved, perhaps the email address wasn't saved properly in the Joomla user table, or maybe we've got a couple of different accounts. I really don't know how to explain this phenomenon.

Time to wear the deerstalker hat, use the magnifying glass and, if necessary, "eliminate all the possibilities and, no matter how improbable, whatever remains is the answer."