Question Class 'PHPMailer' not found in libraries/joomla/mail/mail.php on line 28

All of a sudden when somebody tries to post they get a 505 error
here is the message. I am using 1.7.1

Hello,

What Joomla! version are-you using ?

1.5.25

The error indicates an issue with Joomla mail. It would help to see your configuration report and also see the Global Settings in Joomla for mail.

Try changing the Kunena mail address to the same as the Joomla site mail address.

Still having that issue....

here is the config report...thanks for helping

Database collation check: The collation of your table fields are correct

Legacy mode: Disabled | Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 30 seconds | Max execution memory: 512M | Max file upload: 128M

Joomla default template details : magazine_plazza | author: TemplatePlazza.com | version: 1.0 | creationdate: June 2008

Kunena default template details : Blue Eagle (default) | author: Kunena Team | version: 1.7.1 | creationdate: 2011-11-16

Kunena version detailled: Installed version: 1.7.1 | Build: 5162 | Version name: UnderUret | Kunena detailled configuration:

Warning: Spoiler!

[th]Kunena config settings:[/th]

board_offline	0
board_ofset	0
enablerss	1
enablepdf	1
threads_per_page	20
messages_per_page	15
messages_per_page_search	25
showhistory	1
historylimit	40
shownew	1
jmambot	1
disemoticons	0
template	default
showannouncement	1
avataroncat	1
catimagepath	category_images/
showchildcaticon	1
annmodid	62
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	1
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	75
maxsig	100
regonly	0
changename	0
pubwrite	0
floodprotection	30
mailmod	0
mailadmin	0
captcha	0
mailfull	0
allowavatar	1
allowavatarupload	1
allowavatargallery	1
avatarquality	100
avatarsize	10000
allowimageupload	0
allowimageregupload	1
imageheight	600
imagewidth	700
imagesize	8000
allowfileupload	0
allowfileregupload	0
filetypes	gif, jpg, pdf.gif
filesize	10000
showranking	0
rankimages	0
avatar_src
fb_profile
pm_component
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	1
userlist_username	1
userlist_posts	1
userlist_karma	1
userlist_email	0
userlist_usertype	1
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory	0
showstats	1
showwhoisonline	0
showgenstats	1
showpopuserstats	1
popusercount	50
showpopsubjectstats	1
popsubjectcount	15
usernamechange	0
rules_infb	1
rules_cid	1085
help_infb	1
help_cid	1
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	0
ebaylanguagecode	en-us
fbsessiontimeout	30000
highlightcode	0
rss_type	recent
rss_timelimit	month
rss_limit	200
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
fbdefaultpage	categories
default_sort	asc
alphauserpointsnumchars	0
sef	1
sefcats	1
sefutf8	0
showimgforguest	1
showfileforguest	0
pollnboptions	4
pollallowvoteone	0
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	datetime
post_dateformat_hover	datetime
hide_ip	0
js_actstr_integration	0
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	100
thumbwidth	100
hideuserprofileinfo	put_empty
integration_access	communitybuilder
integration_login	communitybuilder
integration_avatar	communitybuilder
integration_profile	communitybuilder
integration_private	uddeim
integration_activity	communitybuilder
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
onlineusers	1
debug	0
catsautosubscribed	0
showbannedreason	1
version_check	1
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	1
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
activity_limit	0
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	0
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
email_visible_address
captcha_post_limit	0

Third-party components: CommunityBuilder 1.2.3 | UddeIm: The file doesn't exist Array.xml !

Third-party SEF components: None

Plugins: System - Mootools Upgrade: Enabled | System - Mootools12: Disabled

Modules: Kunena Latest 1.6.0-RC2 | Kunena Stats 1.6.0-RC2

Wrong versions of CB, Kunena Latest, Kunena Stats and, possibly, uddeIM used with that version of Kunena.

Please do not post the config. report as a text file. We can't read it like that. The config. report writer creates BBcode that can only be seen as a message posted on the forum. Thank you.

You have conflicting Joomla menu items. These are causing the 505 error. Simplify your menu: read How do I restore my Kunena menu? for further details.

Please attend to the matters I've mentioned here, let us know if your problems are fixed and, if necessary, post an updated configuration report.

I updated the extentions but still getting the problem. THis is killing my activity as you can imagine

Database collation check: The collation of your table fields are correct

Legacy mode: Disabled | Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 30 seconds | Max execution memory: 512M | Max file upload: 128M

Joomla default template details : magazine_plazza | author: TemplatePlazza.com | version: 1.0 | creationdate: June 2008

Kunena default template details : Blue Eagle (default) | author: Kunena Team | version: 1.7.1 | creationdate: 2011-11-16

Kunena version detailled: Installed version: 1.7.1 | Build: 5162 | Version name: UnderUret | Kunena detailled configuration:

Warning: Spoiler!

[th]Kunena config settings:[/th]

board_offline	0
board_ofset	0
enablerss	1
enablepdf	1
threads_per_page	20
messages_per_page	15
messages_per_page_search	25
showhistory	1
historylimit	40
shownew	1
jmambot	1
disemoticons	0
template	default
showannouncement	1
avataroncat	1
catimagepath	category_images/
showchildcaticon	1
annmodid	62
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	1
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	75
maxsig	100
regonly	0
changename	0
pubwrite	0
floodprotection	30
mailmod	0
mailadmin	0
captcha	0
mailfull	0
allowavatar	1
allowavatarupload	1
allowavatargallery	1
avatarquality	100
avatarsize	10000
allowimageupload	0
allowimageregupload	1
imageheight	600
imagewidth	700
imagesize	8000
allowfileupload	0
allowfileregupload	0
filetypes	gif, jpg, pdf.gif
filesize	10000
showranking	0
rankimages	0
avatar_src
fb_profile
pm_component
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	1
userlist_username	1
userlist_posts	1
userlist_karma	1
userlist_email	0
userlist_usertype	1
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory	0
showstats	1
showwhoisonline	0
showgenstats	1
showpopuserstats	1
popusercount	50
showpopsubjectstats	1
popsubjectcount	15
usernamechange	0
rules_infb	1
rules_cid	1085
help_infb	1
help_cid	1
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	0
ebaylanguagecode	en-us
fbsessiontimeout	30000
highlightcode	0
rss_type	recent
rss_timelimit	month
rss_limit	200
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
fbdefaultpage	categories
default_sort	asc
alphauserpointsnumchars	0
sef	1
sefcats	1
sefutf8	0
showimgforguest	1
showfileforguest	0
pollnboptions	4
pollallowvoteone	0
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	datetime
post_dateformat_hover	datetime
hide_ip	0
js_actstr_integration	0
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	100
thumbwidth	100
hideuserprofileinfo	put_empty
integration_access	communitybuilder
integration_login	communitybuilder
integration_avatar	communitybuilder
integration_profile	communitybuilder
integration_private	uddeim
integration_activity	communitybuilder
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
onlineusers	1
debug	0
catsautosubscribed	0
showbannedreason	1
version_check	1
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	1
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
activity_limit	0
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	0
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
email_visible_address
captcha_post_limit	0

Third-party components: CommunityBuilder 1.7.1 | UddeIm: The file doesn't exist Array.xml !

Third-party SEF components: None

Plugins: System - Mootools Upgrade: Enabled | System - Mootools12: Disabled

Modules: Kunena Latest 1.7.1 | Kunena Stats 1.7.1

HTTP 505 errors, in general, mean

505 Error Code Explained

The server does not support the HTTP protocol version used in the request.

Why it occurs

The webserver does not support, or refuses to support, the HTTP protocol version specified by the client in the HTTP request data stream sent to the server. The HTTP protocol has various versions identified as major and minor, e.g. version 0.9, 1.0 or 1.1. The server is indicating that it is unable or unwilling to complete the request using the major version provided by the client.

Fixing 505 error code

The only option to fix this error is to upgrade the web server software to the higher version. Because the lower versions provide poorer security and performance than newer versions of the protocol.

I don't understand what is meant in this context by "the only option is to upgrade the webserver software" but, perhaps it means that some part of your Joomla site needs to be upgraded so that it's compatible with the HTTP request made by the client (i.e. the web browser). The question is, which part of your Joomla site could that be?

Your Joomla site template was created by TemplatePlazza in June 2008. You may love this site template, but does this site template love Kunena? We have had many problems with templates from TemplatePlazza. Therefore, the first thing that I would eliminate (as a cause of HTTP 505 errors) is the Joomla site template or something installed by the Joomla site template. Does your site work, for instance with the default rhuk_milkyway template?

The Joomla site template is not the only possible cause. Let's eliminate it, first, as a potential cause. The error indicates a problem with Joomla mail.

We understand that this matter is causing you a problem. That is why we ask people, before they upgrade from K 1.5 to K 1.7, to read K 1.6 and K 1.7 Upgrade Guide first, test it out on a test site, and prove that it works before upgrading their live site. K 1.7 works differently from K 1.5 but the problems that people encounter are actually easier to resolve in K 1.7 than they were with K 1.5.

just wanted to point out that it is a 500 error and not 505

Above error comes from missing class in Joomla. PHPMailer should be included in Joomla, so you shouldn't get this error.

Anyway, this issue is clearly either a Joomla bug or you have some missing files in your Joomla installation.