Question New account approval emails not all arriving to my email

For some reason when someone makes a new account in the forum I am not always getting the message to approve their account. Sometimes I get them and sometimes I don't. when they tell me they are waiting on a approval I have to go into Joomla itself to approve my new user accounts.

Database collation check: The collation of your table fields are correct

Joomla! SEF: Enabled | Joomla! SEF rewrite: Disabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 45 seconds | Max execution memory: 128M | Max file upload: 24M

Kunena menu details:

Warning: Spoiler!

ID	Name	Menutype	Link	Path
534	Forum	kunenamenu	view=home&defaultmenu=534	forum
535	Index	kunenamenu	view=category&layout=list	forum/index
536	Recent Topics	kunenamenu	view=topics&mode=replies	forum/recent
537	New Topic	kunenamenu	view=topic&layout=create	forum/newtopic
538	No Replies	kunenamenu	view=topics&mode=noreplies	forum/noreplies
539	My Topics	kunenamenu	view=topics&layout=user&mode=default	forum/mylatest
540	Profile	kunenamenu	view=user	forum/profile
541	Help	kunenamenu	view=misc	forum/help
542	Search	kunenamenu	view=search	forum/search
543	Forum	mainmenu	Itemid=534	kunena-2014-02-06
544	Supernatural Support Group	english-menu	view=home&defaultmenu=498	supernatural-forum

Joomla default template details : yoo_glass | author: YOOtheme | version: 1.0.0 | creationdate: Unknown

Kunena default template details : Blue Eagle | author: Kunena Team | version: 3.0.4 | creationdate: 2013-12-22

Kunena version detailed: Kunena 3.0.4 | 2013-12-22 [ Ukko ]
| Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	6
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	blue_eagle
showannouncement	1
avataroncat	1
catimagepath	category_images
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	1
useredit	0
useredittime	0
useredittimegrace	600
editmarkup	0
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
pubwrite	1
floodprotection	0
mailmod	1
mailadmin	1
captcha	0
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	75
avatarsize	2048
imageheight	800
imagewidth	800
imagesize	150
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	120
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	0
userlist_posts	1
userlist_karma	1
userlist_email	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory
showstats	1
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
usernamechange	0
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	asc
sef	1
showimgforguest	1
showfileforguest	1
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
debug	0
catsautosubscribed	0
showbannedreason	0
version_check	1
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	0
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	0
keywords	0
userkeywords	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	1
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	60
iptracking	1
rss_feedburner_url
autolink	1
access_component	0
statslink_allowed	1

| Kunena integration settings:

Warning: Spoiler!

Kunena - AlphaUserPoints Enabled: activity=1 avatar=1 profile=1 activity_points_limit=0
Kunena - Community Builder Enabled: access=1 login=1 activity=1 avatar=1 profile=1 private=1
Kunena - Gravatar Enabled: avatar=0
Kunena - JomSocial Enabled: access=1 login=1 activity=1 avatar=1 profile=1 private=1 activity_points_limit=0 activity_stream_limit=0
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Enabled: private=1

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
ar-AA	Arabic Unitag (العربية الموحدة)
it-IT	Italian (IT)
en-GB	English (United Kingdom)
he-IL	Hebrew

Third-party components: None

Third-party SEF components: None

Plugins: None

Modules: None

This is not a Kunena problem. You might like to ask your question at the Joomla support forum .

Account creation (including new account approvals) is not handled by Kunena. See How do I register new users to my website and where should they login to use my website? on our FAQs page.

The problem can also be caused by your email client - your inbox may have blacklisted emails from certain places and the messages are either rejected by your email server or they are being put into your "junk mail" folder.