Question "Page not available" error on Forum menu items

Hello,

While browsing my site ( luminosityconsulting.co.za/ ), I suddenly encountered a strange error with Kunena: the menu item gives me a "This web page is not available" error (as though the internet had disconnected). :blink:

What is most bizarre is this began happening suddenly, while I was browsing the site, with no apparent cause.

It first began happening only with specific topics and replies: I could access the Forum Index and the error only occurred when I tried to access posts and topics on the forum. Now the error applies to everything under the Kunena menu.

I'm mystified. Any help with this issue would be greatly appreciated!

Configuration:

Database collation check: The collation of your table fields are correct

Joomla! SEF: Enabled | Joomla! SEF rewrite: Disabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Missing | PHP environment: Max execution time: 30 seconds | Max execution memory: 64M | Max file upload: 5242880

Kunena menu details:

Warning: Spoiler!

ID	Name	Menutype	Link	Path
110	Forum	kunenamenu	view=home&defaultmenu=112	forum
111	Index	kunenamenu	view=category&layout=list	forum/index
112	Recent Topics	kunenamenu	view=topics&mode=replies	forum/recent
113	New Topic	kunenamenu	view=topic&layout=create	forum/newtopic
114	No Replies	kunenamenu	view=topics&mode=noreplies	forum/noreplies
115	My Topics	kunenamenu	view=topics&layout=user&mode=default	forum/mylatest
116	Profile	kunenamenu	view=user	forum/profile
117	Help	kunenamenu	view=misc	forum/help
118	Search	kunenamenu	view=search	forum/search

Joomla default template details : | author: | version: | creationdate:

Kunena default template details : Blue Eagle 2.0 | author: Kunena Team | version: 3.0.1 | creationdate: 2013-06-29

Kunena version detailed: Kunena 3.0.1 | 2013-06-29 [ Noordwijkerhout ]
| Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	6
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	blue_eagle
showannouncement	1
avataroncat	0
catimagepath	category_images
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	1
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	50
maxsig	300
regonly	1
pubwrite	0
floodprotection	0
mailmod	0
mailadmin	0
captcha	0
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	75
avatarsize	2048
imageheight	800
imagewidth	800
imagesize	150
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	120
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	1
userlist_posts	1
userlist_karma	1
userlist_email	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory
showstats	1
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
usernamechange	1
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	asc
sef	1
showimgforguest	1
showfileforguest	1
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	1
latestcategory_in	1
topicicons	1
debug	0
catsautosubscribed	0
showbannedreason	0
version_check	1
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	1
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	0
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	0
keywords	0
userkeywords	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	60
iptracking	1
rss_feedburner_url
autolink	1
access_component	1
userlist_usertype	0
sefutf8	0

| Kunena integration settings:

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Kunena - AlphaUserPoints Disabled
Kunena - Community Builder Disabled
Kunena - Gravatar Disabled
Kunena - JomSocial Disabled
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Disabled

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-GB	English (United Kingdom)

Third-party components: None

Third-party SEF components: None

Plugins: None

Modules: Kunena Login 2.0.4 | Kunena Search 2.0.4

Ugubriat wrote: Now the error applies to everything under the Kunena menu.

Your forum is "Only community members can participate in this forum. You must register or log in to contribute" and so we cannot see the problem as you describe it. Sorry.

Hey sozzled, thanks a lot for your reply. I've changed the permissions so now the public can read and post on the forum.

Interestingly, this also gave me another data point. I was surprised to find that I could go to the "Forum" page without being logged in, and the page actually appeared (beforehand, it gave me the "page not available" error). When I logged in, I then got the error.

And now, having logged out, and set the access to "Public", I continue to get the error.

Ugubriat wrote: I've changed the permissions so now the public can read ...

... and you've changed them back to how they were originally,

sozzled wrote:

Ugubriat wrote: Now the error applies to everything under the Kunena menu.

Your forum is "Only community members can participate in this forum. You must register or log in to contribute" and so we cannot see the problem as you describe it. Sorry.

the situation no different now as when I tried to look at your site yesterday. Only logged-in users may view your forum. Because we cannot see this "Page not available" symptom, it is my conclusion that it's not really a Kunena problem at all.

You are using out-of-date versions of Kunena Login and Kunena Search modules and you should update them.

You should also read how to properly implement Joomla SEO.

I am sorry but I don't know what else we can do at this point.

That's very weird. I'm sorry, this must be quite aggravating for you.

I've updated the Kunena Login and Search modules.

Can you log in using these login details?



P.S. If your experience is like mine, you should be able to see the profile , and other tabs in the Kunena menu except for "Index" and "Recent Topics". Those give the "page not available" error.