Question Attachments upload not working... sometimes.

Hi Kunena fans,

I have a little problem with my forum. Before I installed Kunena 2.xxx doesn't worked the attachments upload. Said: can't write xy.jpg into kunena/media/.... directory.
I installed the Kunena 2.x and the problem is the same.

But! Some people can upload! There is some users who can upload pictures and other files without any problems. I tried to make categorys (system, explorers, etc.) but soemone have MAC OS other have Win7, some have Google Chrome some Firefox and by the virus scanner too (works under Win Defender and AVG too).

Have somebody any idea what the problem is? Some Java upgrade, or what?

Thank You very much!

If you get the message that you're getting, see Securing Kunena in the Wiki and make sure that all your folders have the correct permission settings.

Thanks for this info, but I think this isn't my solution.

Some users can upload. They have no problems. They are not administrators, they are simply users and the upload function works excellent on their computers.

There must be hundreds topics on this forum going back over the past 4 years that relate to "some (or all) users not being able to upload attachments". The problems fall into several categories:

(1) People who have a bad Joomla setup or faulty Kunena installation
(2) People who have wrongly configured folder permissions or ownership
(3) People tinkering with Joomla ACL (and getting it wrong)
(4) People who added extra "goodies" that actually wreck Kunena and ultimately wreck their sites
(5) Peoples who use "cheap" and nasty web hosting services
(6) People who have changed the Kunena configuration settings without knowing what they're doing
(7) People who are attempting to upload a attachments with certain MIME types that they've told their site not to use.
( A software issue problem with Kunena (less than 1% of all cases fall into this category)

As you can see, most of these problems were caused by and were resolved by the people who ask these questions. We could ask you a few questions and to see which category your particular problem falls into but you could save yourself a lot of time if you read When all else fails, try this .

What we need to know are the answers to the following questions:

(1) Versions of Kunena, Joomla, PHP, Apache
(2) Folder permissions that you are using on all folders in your website
(3) Allowable file types (Global Configuration settings and Kunena settings)
(4) A complete inventory of all extra Joomla extensions on your website
(5) What changes you have made to Joomla ACL settings
(6) Can you reproduce your problem on a vanilla-flavoured Joomla site hosted on the same platform as your current (problem) site?
(7) Your Kunena configuration report
( The exact text of the error message that you are getting.

... or ...
... you could save yourself all this trouble and create a test site, as I recommended, and see if you have the same problems on that test site. If you do not have problems on your test site then compare what you did on your live site with what you've got on your test site. You will solve your problem a lot quicker that way.

I found a houndred topics on the forum, but I don't find any solution for my problem. Before I opened this topic i read a lot of same problems, but really nothing.

1 - I don't installed anything. Only the new Kunena version of this website.
2 - folder permissions are ok. We tryed a lot of versions but nothing.
3 - I'm a normal user, I'm very contented with the funktions of this forum program so I don' tinkered it. The only one changes is: I disabled the new topic button in the css file.
4 - no
5 - no, this is a really good webhosting company and we had only this problem on the complete website.
6 - no. I wrote: I only disabled the "new topic" button.
7 - no
8 - I think no, but I don't found any problems... And help too...


My config:
Kunena version: 2.0.3
allowable filetiypes: jpg, jpeg, gif, png and at documents: zip,txt,doc,pdf,xl

Kunena - AlphaUserPoints Integration, Kunena - JomSocial Integration, Kunena - CommunityBuilder Integration, Kunena - Gravatar Integration, Kunena - UddeIM Integration, Kunena - Kunena Integration, Kunena - Joomla Integration, System - Kunena, System - Forum Protection Light

I don't made any changes. Really nothing because I1m a simple user and I'm very contented with the basic functions of Kunena

MY report: Kunena is up to date, My version is 2.0.3 The newest version is: 2.0.3 Date: 2012-11-24 (of courese this report is in hungarian language as the completly Forum)

In a red row: The copy was unsuccesfull
In awellow row: myphoto.jpg upload was unsuccesfull: the file transfer to this folder was not possible: /var/www/clients/client1/web12/web/media/kunena/attachments/64/myphoto.jpg
In a blue row: You comment is posted succesfull

And nothing else. By some peoples works this uploading fine, without any problems. In thel last two weeks we tra to find any problems, but nothing.

Thank you for your help.

Red message comes from Joomla, yellow one from Kunena. So it looks like Joomla fails to copy the file to the destination folder -- unfortunately it doesn't give the reason why it was so. In most cases the reason is wrong directory permissions, so you should do and check the above directory to see if the permissions are wrong (web server should be able to write).

Many people have this kind of issues after changing the server.

We checked the permissions again, they are okay.

If there are permissions problems, how can upload some peoples? There are some users who can upload and there are a lot who can't...

Unfortunately the error messages aren't always the best ones, but the key is in that error message. For some reason copying a file fails. File copy can only fail for a limited number of reasons, like permission issues or when directory or file doesn't exist.

Now we need to track down when the issue happens. Does it only happen for images or are other allowed extensions (zip, pdf etc) also affected? Does it only happen for some users and always those users? Finding the pattern probably gives a hint where to look into.

If somebody can upload one time, he can upload always. The "can't" people are always the same.

I'm the admin, but I can't too upload. I tried to upload images or data files, the result is the same: no picture, no files in attachments. Who can upload, those people can upload anytime and without limit (the sizecorrections works excellent, etc.).

Thank You very much, that You try to help me. MY english is terrible, I hope You understand me.