Question Subscription

hello:
the kunena forum will only send email subscription to the super user. What could happen?
thanks for all ^__^


The subscription does not work for de users. only send e-mails to the superadmin.

My kunena forum configuration is:

Database collation check: The collation of your table fields are correct

Legacy mode: Disabled | Joomla! SEF: Enabled | Joomla! SEF rewrite: Disabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Missing | PHP environment: Max execution time: 60 seconds | Max execution memory: 128M | Max file upload: 200M

Kunena menu details:

Joomla default template details : siteground-j16-5 | author: SiteGround | version: 1.0.0 | creationdate: 17 May 2011

Kunena default template details : Blue Eagle (default) | author: Kunena Team | version: 1.7.2 | creationdate: 2012-01-31

Kunena version detailled: Installed version: 1.7.2 | Build: 5215 | Version name: Omega | Kunena detailled configuration:

Warning: Spoiler!

[th]Kunena config settings:[/th]

board_offline	0
board_ofset	0.00
enablerss	1
enablepdf	1
threads_per_page	20
messages_per_page	6
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
jmambot	0
disemoticons	0
template	default
showannouncement	1
avataroncat	0
catimagepath	category_images/
showchildcaticon	1
annmodid	62
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	0
askemail	0
showemail	0
showuserstats	1
showkarma	1
useredit	1
useredittime	300
useredittimegrace	100
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
changename	0
pubwrite	0
floodprotection	0
mailmod	1
mailadmin	0
captcha	0
mailfull	1
allowavatar	1
allowavatarupload	1
allowavatargallery	1
avatarquality	65
avatarsize	2048
allowimageupload	0
allowimageregupload	1
imageheight	800
imagewidth	800
imagesize	10240
allowfileupload	0
allowfileregupload	1
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	102400
showranking	1
rankimages	1
avatar_src	fb
fb_profile	fb
pm_component	no
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	1
userlist_username	0
userlist_posts	1
userlist_karma	1
userlist_email	0
userlist_usertype	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory	0
showstats	0
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
usernamechange	0
rules_infb	1
rules_cid	1
help_infb	1
help_cid	1
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
fbsessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
fbdefaultpage	recent
default_sort	asc
alphauserpointsnumchars	0
sef	1
sefcats	1
sefutf8	0
showimgforguest	1
showfileforguest	1
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
js_actstr_integration	0
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
integration_access	communitybuilder
integration_login	communitybuilder
integration_avatar	communitybuilder
integration_profile	communitybuilder
integration_private	communitybuilder
integration_activity	auto
boxghostmessage	0
userdeletetmessage	1
latestcategory_in	1
topicicons	1
onlineusers	1
debug	0
catsautosubscribed	0
showbannedreason	0
version_check	1
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
activity_limit	0
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	0
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	topic
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	5
email_recipient_privacy	bcc
email_visible_address	[email protected]
captcha_post_limit	0

Third-party components: CommunityBuilder 1.7.1

Third-party SEF components: None

Plugins: System - Mootools Upgrade: Disabled | System - Mootools12: Disabled

Modules: Kunena Latest 1.7.1

G'day, gamartin, and welcome to Kunena.

Your configuration report tells us that you are using J! 1.7.3 - this is a very old version of Joomla and it contains many defects. You should upgrade to J! 2.5.4

You are also using Community Builder 1.7.1; we recommend that you upgrade to CB 1.8.1 as soon as possible. You are also using Kunena Latest 1.7.1; you should update to Kunena Latest 1.7.2.

I tried to visit the website ( pruebaslin.ibv.org ) but I could not open any pages. You have a problem with your website at the moment that is much bigger than your problem with Kunena.

Please attend to the matters I have mentioned above. Good luck.

that server is for testing and cant be seen from the outside

Thank you very much for the tips

I have updated the components and I still can not send emails for users :_( , only for administrator user

Database collation check: The collation of your table fields are correct

Legacy mode: Disabled | Joomla! SEF: Enabled | Joomla! SEF rewrite: Disabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Missing | PHP environment: Max execution time: 60 seconds | Max execution memory: 128M | Max file upload: 200M

Kunena menu details:

Joomla default template details : siteground-j16-5 | author: SiteGround | version: 1.0.0 | creationdate: 17 May 2011

Kunena default template details : Blue Eagle (default) | author: Kunena Team | version: 1.7.2 | creationdate: 2012-01-31

Kunena version detailled: Installed version: 1.7.2 | Build: 5215 | Version name: Omega | Kunena detailled configuration:

Warning: Spoiler!

[th]Kunena config settings:[/th]

board_offline	0
board_ofset	0.00
enablerss	1
enablepdf	1
threads_per_page	20
messages_per_page	6
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
jmambot	0
disemoticons	0
template	default
showannouncement	1
avataroncat	0
catimagepath	category_images/
showchildcaticon	1
annmodid	62
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	0
askemail	0
showemail	0
showuserstats	1
showkarma	1
useredit	1
useredittime	300
useredittimegrace	100
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	50
maxsig	300
regonly	0
changename	0
pubwrite	0
floodprotection	0
mailmod	1
mailadmin	0
captcha	0
mailfull	1
allowavatar	1
allowavatarupload	1
allowavatargallery	1
avatarquality	65
avatarsize	2048
allowimageupload	0
allowimageregupload	1
imageheight	800
imagewidth	800
imagesize	10240
allowfileupload	0
allowfileregupload	1
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	102400
showranking	1
rankimages	1
avatar_src	fb
fb_profile	fb
pm_component	no
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	1
userlist_username	0
userlist_posts	1
userlist_karma	1
userlist_email	0
userlist_usertype	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory	0
showstats	0
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
usernamechange	0
rules_infb	1
rules_cid	1
help_infb	1
help_cid	1
showspoilertag	1
showvideotag	1
showebaytag	1
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
fbsessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
fbdefaultpage	recent
default_sort	asc
alphauserpointsnumchars	0
sef	1
sefcats	1
sefutf8	0
showimgforguest	1
showfileforguest	1
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	1
js_actstr_integration	0
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
integration_access	communitybuilder
integration_login	communitybuilder
integration_avatar	communitybuilder
integration_profile	communitybuilder
integration_private	communitybuilder
integration_activity	auto
boxghostmessage	0
userdeletetmessage	1
latestcategory_in	1
topicicons	1
onlineusers	1
debug	0
catsautosubscribed	0
showbannedreason	0
version_check	1
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
activity_limit	0
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	0
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	topic
topic_subscriptions	every
pubprofile	1
thankyou_max	10
email_recipient_count	5
email_recipient_privacy	bcc
email_visible_address	[email protected]
captcha_post_limit	0

Third-party components: CommunityBuilder 1.8 | UddeIm 2.7

Third-party SEF components: None

Plugins: System - Mootools Upgrade: Disabled | System - Mootools12: Disabled

Modules: Kunena Latest 1.7.2

Things probably won't work properly until your site is connected to the internet. When your site is connected to the internet, please try again.

my site is connected to the internet, send emails to the administrator email but not send to users who are subscribed to the themes or categories

I am still unable to see your website. When I try to go to your site I get

The connection has timed out. The server at pruebaslin.ibv.org is taking too long to respond.

Sorry, but the website is an intranet and is not visible from the Internet. Please, tell what are you trying to see

I'm guessing, at this stage, as to the cause of the problems you are having. You may be interested in an, as yet, unresolved case that has been running for several months that has similarities with yours - see Not Receiving Email Notifications (and would add that this is only one of a handful of isolated cases).

It's difficult to understand why people have problems with email but that's also something you may need to take up with the people who run your email services [in your intranet environment].

Do you get other emails (not just Kunena ones) received from your Joomla site?

Why only system administrators? Why not forum moderators who are able to receive email notifications of posts made in subscribed topics/categories? Have you made any changes to Joomla ACL settings? Have you tried setting your Kunena forum configuration back to the default settings?

Although we are not talking about a PC-hosted platform (like XAMPP) this case does come under the advice given in Support for PC-hosted websites (e.g. WAMP, XAMPP)

As I cannot see your website and, in the absence of any evidence otherwise, it would be my recommendation to start again and build a new website. In that sense, that was what I was trying to see before I made such a bold suggestion.

I would say that Kunena 2.0.0 stable will fix the issue (RC2 had similar bug and because of that we have tested subscriptions a lot lately). We couldn't find the bug in K1.7, though.

As sozzled said, there has been one similar issue before, but we never found out what was happening in there. Into Kunena 2.0 I added a hidden backend tool to find out who gets emails and who doesn't.