Solved Kunena not showing cb avatars

Hi,

Suddenly, my kunena it´s not showing the cb avatars anymore. Can anyone help me, please.

My website is www.reinodaitalia.org

thanks a lot

Alan.

Check, whether in the plugin "Kunena - Community Builder Integration" CB avatars are enabled.

Yes, it's enable.

Anyone can help me, please?

thanks a lot

Please create a configuration report: docs.kunena.org/en/faq/configuration-report

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Kunena menu details:

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ID	Name	Menutype	Link	Path	In trash
340	Fórum	mainmenu	view=home&defaultmenu=299	forum-2	No
343	Índice	mainmenu	view=category&layout=list	forum-2/indice	No
344	Últimas postagens	mainmenu	view=topics&mode=replies	forum-2/recentes	No
345	Novo Tópico	mainmenu	view=topic&layout=create	forum-2/novotopico	No
346	Sem Respostas	mainmenu	view=topics&mode=noreplies	forum-2/semrespostas	No
342	Pesquisa	mainmenu	view=search	forum-2/pesquisa	No
297	Fórum	kunenamenu	view=home&defaultmenu=299	forum	No
304	Ajuda	kunenamenu	view=misc	forum/ajuda	No
305	Pesquisa	kunenamenu	view=search	forum/pesquisa	No
298	Índice	kunenamenu	view=category&layout=list	forum/indice	No
299	Tópicos Recentes	kunenamenu	view=topics&mode=replies	forum/recentes	No
300	Novo Tópico	kunenamenu	view=topic&layout=create	forum/novotopico	No
301	Sem Respostas	kunenamenu	view=topics&mode=noreplies	forum/semrespostas	No
302	Meus Tópicos	kunenamenu	view=topics&layout=user&mode=default	forum/meusultimos	No
303	Perfil	kunenamenu	view=user	forum/perfil	No

Joomla default template details : jp-expert | author: JoomlaPlates | version: 1.0.001 | creationdate: June 2017

Kunena default template details : Crypsis | author: Kunena Team | version: 5.0.14 | creationdate: 2018-03-14

Kunena template params:

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DefaultCategoryicon
profileIconset	default
DefaultIconset	default
editorIconset	default
lightboxColor	white
bootstrap	0
icomoon	1
tooltips	1
borderless	1
SubjectLengthMessage	80
fullactions	1
quick	0
displayMenu	1
displayDropdownMenu	1
displayDropdownContent	1
displayModule	1
displayBreadcrumb	1
displayAnnouncement	1
displayFooter	1
avatarPosition	left
avatarType	img-circle
labels	0
whoisonlineName	default
formRecover	0
topicicontype	B2
fontawesome	0
socialshare	1
socialsharetag
socialtheme	minima
writeaccess	0
localstorage	0
video	1
maps	1
emoticons	1
twitter	1
ebay	1
link	1
picture	1
hide	1
spoiler	1
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confidential	1
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numericlist	1
bulletedlist	1
alignright	1
alignleft	1
center	1
underline	1
italic	1
bold	1
strikethrough	1
colors	1
size	1
IconColor	inherit
IconColorNew	#48a348
avatarSizeX	40
avatarSizeY	90
avatarSizeXThumb	36
avatarSizeYThumb	36
avatarSizeXWelcome	72
avatarSizeYWelcome	72
avatarSizeXList	36
avatarSizeYList	36
avatarSizeXPost	144
avatarSizeYPost	144
avatarSizeXProfile	200
avatarSizeYProfile	200
templatebyText
templatebyName
templatebyLink

Kunena version detailed: Kunena 5.0.14 | 2018-03-14 [ Stephen Hawking ]
| Kunena detailed configuration:

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Kunena config settings:
board_offline	0
enablerss	0
threads_per_page	15
messages_per_page	5
messages_per_page_search	10
showhistory	1
historylimit	3
shownew	1
disemoticons	0
template	crypsis
showannouncement	1
avataroncat	0
catimagepath	category_images/
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	0
showemail	0
showuserstats	1
showkarma	1
useredit	1
useredittime	600
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	1
allowfavorites	1
maxsubject	60
maxsig	5000
regonly	0
pubwrite	0
floodprotection	0
mailmod	0
mailadmin	0
captcha	-1
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	65
avatarsize	50
imageheight	800
imagewidth	800
imagesize	400
filetypes	zip,txt,doc,gz,tgz,pdf,ppt,docx,jpg,jpeg,gif,png
filesize	1000
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_posts	1
userlist_karma	0
userlist_email	0
userlist_joindate	0
userlist_lastvisitdate	1
userlist_userhits	0
latestcategory	0
showstats	1
showwhoisonline	0
showgenstats	1
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popusercount	10
showpopsubjectstats	0
popsubjectcount	10
showspoilertag	1
showvideotag	1
showebaytag	0
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	0
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	recent
rss_timelimit	week
rss_limit	10
rss_included_categories
rss_excluded_categories
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	100
rss_old_titles	1
rss_cache	3600
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default_sort	asc
sef	0
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post_dateformat	datetime
post_dateformat_hover	ago
hide_ip	1
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
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topicicons	1
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popthankscount	5
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lightbox	1
show_list_time	720
show_session_type	0
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userlist_count_users	2
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	0
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email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	0
image_upload	registered
file_upload	admin
topic_layout	flat
time_to_create_page	0
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	60
iptracking	1
rss_feedburner_url
autolink	1
access_component	1
statslink_allowed	1
superadmin_userlist	0
legacy_urls	1
attachment_protection	0
categoryicons	1
avatarresizemethod	1
avatarcrop	0
user_report	1
searchtime	365
teaser	0
ebay_language	0
allow_change_subject	1
max_links	6
read_only	0
ratingenabled	1
url_subject_topic	0
log_moderation	0
attach_start	0
attach_end	14
attachment_utf8	1
autoembedsoundcloud	1
emailheader	/media/kunena/email/aquila.jpg
user_status	1
plain_email	0
moderator_permdelete	0
recaptcha_publickey	6LfB5O0SAAAAAGRibC5F9Kx6s2-O_JaWU6K7ZBzi
recaptcha_privatekey	6LfB5O0SAAAAACtS426l59yLgBWeXiNTXohuLPP6
recaptcha_theme	red
keywords	0
userkeywords	0
userlist_name	1
userlist_usertype	0
usernamechange	1
sefutf8	0
version_check	0
changename	0
enablepdf	1
jmambot	1
annmodid	62
userlist_username	0
rules_infb	0
help_infb	0
onlineusers	1

| Kunena integration settings:

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Kunena - Finder Disabled
Kunena - AlphaUserPoints Disabled
Kunena - AltaUserPoints Enabled: activity=1 avatar=1 profile=1 activity_points_limit=400
Kunena - Community Builder Enabled: access=1 login=1 activity=1 avatar=1 profile=1 private=1
Kunena - Easyblog Disabled
Kunena - Easyprofile Disabled
Kunena - Easysocial Disabled
Kunena - Gravatar Disabled
Kunena - JomSocial Disabled
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Enabled: private=1

| Joomla! detailed language files installed:

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Joomla! languages installed:
pt-BR	Português do Brasil (pt-BR)
en-GB	English (en-GB)

Third-party components: AltaUserPoints 1.1.11 | CommunityBuilder 2.1.4 | UddeIM 4.0

Third-party SEF components: None

Plugins: Search - Kunena Search 5.0.3 | Content - Kunena Discuss 5.0.3

Modules: Kunena Latest 5.0.3 | Kunena Search 5.0.3

Please go in backend to Kunena -> Plugins and disable the plugin Kunena - Gravatar Integration. You can't use a combination of Gravatars and Avatars. Both together is not possible.

Still not working

hm.. I see in your configuration report, the plugin AltaUserPoints Integration seems not be completely.
1. Go to Kunena -> Plugins, mark this plugin and click on top at the buton Rebuild.
2. Disable Avatars in this plugin (you can't not display at the same time avatars from CB and AltaUserPoints)
If does not work, then try, whether the avatar will displayed if you disable this plugin.

Still nothing