Important Not Receiving Email Notifications

Hi Everyone:

I'm running K 1.7.2 on s Joomla 1.5.23 site. Normally, email notifications on posts from subscribed members to a topic are reliable but lately I've been noticing that I'm not getting email notifications of all the posts to topics and categories I'm subscribed to. Any ideas of how to troubleshoot this?

Sincerely,
Howard

G'day, Howard. Long time no hear.

It would really help us if you look nearer the top of this page (where you see the posting guide) and the animated "hand" image pointing to a link that will give us more information to work with. I'm not necessarily saying that you haven't given us enough information already, but email-related issues could be caused by all kinds of things.

Is it possible that there have been changes made by your webhosting company that is affecting the ability of your site to send email? Are the email problems localised to Kunena or are they more systemic?

Have you changed any Joomla Global configuration settings?

Are you having problems receiving email?

Have you considered upgrading to J! 1.5.25?

Have you checked your category and topic subscriptions ... just to make sure?

If you've been using K 1.7.2 for a while and these problems have only just started appearing, it seems unlikely that they're caused by Kunena. In this case it's unlikely that there's a basic defect in the Kunena product. I suspect that your problem is more likely to be "general" Joomla-related. I could be wrong. Maybe someone else has a few better ideas?

Hi Sozzled:

Yes, it is good to be back here after a long absence. All your points are well taken. I just completed full site upgrade to J2.5 (latest) and everything is working well except for some relatively minor issues like the email notifications.

It would help me greatly to have a troubleshooting sequence of steps. Other users have been reporting a similar issue, i.e. not receiving Forum email notifications on postings.

I am definitely subscribed to both topics and categories. Email from site to users seems to be operating normally although it is possible that some config item has been changed. uddeIM is also working okay as well as notifications from CB such as for new registrations.

Does Kunena depend on a particular kind of email configuration from the site? Does Kunena have a toggle setting for sending out email notifications? This could have been inadvertently turned off.

I can check Admin back end on Kunena to see if anything pops out at me. All other suggestions are appreciated.

Sincerely,
Howard

Can we see you configuration report, please, Howard?

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Kunena menu details:

Joomla default template details : btc2012 | author: Illiana Technology | version: 1.0 | creationdate: 2012-03-29

Kunena default template details : Blue Eagle (default) | author: Kunena Team | version: 1.7.2 | creationdate: 2012-01-31

Kunena version detailled: Installed version: 1.7.2 | Build: 5215 | Version name: Omega | Kunena detailled configuration:

Warning: Spoiler!

[th]Kunena config settings:[/th]

board_offline	0
board_ofset	0
enablerss	1
enablepdf	1
threads_per_page	30
messages_per_page	10
messages_per_page_search	15
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template	default
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mailadmin	0
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allowfileupload	0
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filetypes	zip,txt,doc,pdf,gif,png,jpg
filesize	4000
showranking	1
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avatar_src
fb_profile
pm_component
userlist_rows	30
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userlist_karma	0
userlist_email	0
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userlist_lastvisitdate	1
userlist_userhits	0
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showstats	1
showwhoisonline	1
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rss_excluded_categories
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imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
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hideuserprofileinfo	put_empty
integration_access	auto
integration_login	communitybuilder
integration_avatar	communitybuilder
integration_profile	kunena
integration_private	uddeim
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boxghostmessage	0
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catsautosubscribed	0
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category_subscriptions	post
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email_visible_address
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Third-party components: CommunityBuilder 1.8 | UddeIm 2.7

Third-party SEF components: None

Plugins: System - Mootools Upgrade: Disabled | System - Mootools12: Disabled

Modules: None

Is your Kunena forum mail address the same as your Joomla site mail address?