Question Can't upload attached images anymore

You can't downgrade Kunena, so that is no option. And I can't believe this issue is the result of a Kunena update. There must be something else on your site that is causing this. 
Have you tried enabling Kunena debug and/or Jooma debug and/or Joomla error reporting?
Have you installed other extensions recently?

Pinkeltje wrote:

Have you tried enabling Kunena debug and/or Jooma debug and/or Joomla error reporting?
Have you installed other extensions recently?

I have run Kunena and Joomla debugs and no bugs were found.

I am now running Joomla 5.4.0 and Kunena 6.4.7

I looked inside the Attachments sub-directories and found the recently uploaded 'faulty' image files still have the original file name, such as IMG_2194.jpg and a pixel density of only 96 pixels/inch, and they are of reduced image and file size. The correctly working images with names like f3ef32c5ca9eded833ab7449cf53fce0 are 300 pixels/inch and full size, so appear to be physically the same as the original images I uploaded.

It looks like there is a problem with the image processing. Does this information suggest a solution.

Thanks,

Andy
 

Only thing this shows is that your configuration has been changed. I.e. you've disabled Protect Attachments and maybe changed more settings. This explains the difference in filenames.

Pinkeltje wrote:

Only thing this shows is that your configuration has been changed. I.e. you've disabled Protect Attachments and maybe changed more settings. This explains the difference in filenames.
 

Thank you so much, I have enabled Protect Attachments again and confirm the file names issue is resolved. 

I have checked all the config settings against the manual and everything is OK.

Can you think of anything else that would substitute a low quality small image instead of a normal high quality larger image?

This is the original 0F8A3464.jpg image in my computer. 1.4MB 4480 x 3693 px 240 pixels/inch
 



This is the uploaded faulty a87f313a3ecc7c773e5ab66f35c0d24c image 69KB 910 x 750 px 96 pixels/inch
 

Thanks,

Andy
 

Pinkeltje wrote:

Only thing this shows is that your configuration has been changed. I.e. you've disabled Protect Attachments and maybe changed more settings. This explains the difference in filenames.

Thank you so much, I have enabled Protect Attachments again and confirm the file names issue is resolved. 

I have checked all the config settings against the manual and everything is OK.

Can you think of anything else that would substitute a low quality small image instead of a normal high quality larger image?

This is the original 0F8A3464.jpg image I uploaded. 1.4MB 4480 x 3693 px 240 pixels/inch
 


This is the uploaded faulty a87f313a3ecc7c773e5ab66f35c0d24c image 69KB 910 x 750 px 96 pixels/inch
 

Thanks,

Andy

That's why I asked you to check your settings:

imageHeight    750
imageWidth    1000
imageQuality    50

But unless you are running a site where it is very important to have large and HR images, I wouldn't recommend to change those settings as you risk running out of disk space. 

That's why I asked you to check your settings:

imageHeight    750 [it is 750]
imageWidth    1000 [it is 1000]
imageQuality    50 [was 50, now 100]
But unless you are running a site where it is very important to have large and HR images, I wouldn't recommend to change those settings as you risk running out of disk space. 

Thank you for this. I do want to have very high quality standard size (750 x 1000 max) images on the website. I have increased the imageQuality to 100 and it has improved a little bit but it's nowhere near the quality it used to be before. The magnifying glass doesn't do anything. Also, after uploading an image, its thumbnail doesn't appear on the editor page until after it has been saved, only the image name appears. When I go back in to edit the post, the thumbnail is now visible, which means I can then insert it into the post.

This makes me suspect that the file/script that does the image conversion is corrupt. Where is that file/script located please?

Thanks,

Andy

 

Sorry, no more ideas. Either a problem with server configuration or a conflict with another extension. Unable to reproduce and the problem doesn't occur on this forum either. So it should be at your end.

Pinkeltje wrote:

Sorry, no more ideas. Either a problem with server configuration or a conflict with another extension. Unable to reproduce and the problem doesn't occur on this forum either. So it should be at your end.

Thank you. It must be a problem this end, as you said. The server config looks OK and it hasn't been changed. I don't know how to check for conflicts with other extensions, however, the Kunena debug, Jooma debug and Joomla error reports showed no issues. Do you have advice, please?

Is it possible to uninstall Kunena and reinstall it without losing the existing forums and images, or should I just reinstall Kunena over the top of the current installation?

Where would I find the file that actually does the image compression, is it part of the Kunena installation or part of Joomla?

Thank you,

Andy

You can always install Kunena again without uninstalling, but I don't think this will solve your problem.

The best way to solve this is to either install a backup on localhost or in a subfolder on your server and then disable all extensions you've installed and check if the problem still exists.