Important Attempted upgrade from K 3.0.8 to K 4.0.1 fails: "Custom install routine failure" message

Attempting to upgrade from K 3.0.8 to K 4.0.1. Installation package downloaded from >>> here <<< today.

Joomla 3.4.1

Installation method used: Upload Package File.
Package filename: pkg_kunena_v4.0.1_2015-06-10.zip
Error messages received:

Notice
Kunena 4.0 has not been installed, aborting!

Warning
Extension Install: Custom install routine failure.

Error
Error installing package

Database collation check: The collation of your table fields are correct

Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 30 seconds | Max execution memory: 128M | Max file upload: 64M

Kunena menu details:

Warning: Spoiler!

ID	Name	Menutype	Link	Path	In trash
125	Forum	mainmenu	Itemid=190	kunena-2015-05-03	No
190	Forum	kunenamenu	view=home&defaultmenu=191	forum	No
191	Index	kunenamenu	view=category&layout=list	forum/index	No
192	Recent Topics	kunenamenu	view=topics&mode=replies	forum/recent	No
199	Unapproved posts	kunenamenu	view=topics&layout=posts&mode=unapproved&userid=anyone	forum/unapproved-posts	No
193	New Topic	kunenamenu	view=topic&layout=create	forum/newtopic	No
194	No Replies	kunenamenu	view=topics&mode=noreplies	forum/noreplies	No
195	My Topics	kunenamenu	view=topics&layout=user&mode=default	forum/mylatest	No
196	Profile	kunenamenu	view=user	forum/profile	No
197	Help	kunenamenu	view=misc	forum/help	No
198	Search	kunenamenu	view=search	forum/search	No

Joomla default template details : doro_j | author: jvgtheme | version: 1.0.0 | creationdate: Unknown

Kunena default template details : Blue Eagle | author: Kunena Team | version: 3.0.8 | creationdate: 2015-04-05

Kunena version detailed: Kunena 3.0.8 | 2015-04-05 [ Imperium ]
| Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	10
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	retro
showannouncement	1
avataroncat	1
catimagepath	category_images
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	1
showemail	0
showuserstats	1
showkarma	0
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	0
allowfavorites	1
maxsubject	150
maxsig	300
regonly	0
pubwrite	1
floodprotection	0
mailmod	0
mailadmin	0
captcha	1
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	75
avatarsize	2048
imageheight	864
imagewidth	1536
imagesize	512
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	512
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_name	1
userlist_posts	1
userlist_karma	0
userlist_email	0
userlist_joindate	1
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userlist_userhits	1
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popsubjectcount	5
usernamechange	0
showspoilertag	1
showvideotag	1
showebaytag	0
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories	6,3,8
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	asc
sef	1
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showfileforguest	1
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pollallowvoteone	1
pollenabled	1
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showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	0
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
debug	0
catsautosubscribed	0
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version_check	1
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popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
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lightbox	1
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topic_subscriptions	every
pubprofile	0
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	0
keywords	0
userkeywords	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	60
iptracking	1
rss_feedburner_url
autolink	1
access_component	0
statslink_allowed	0
superadmin_userlist	0
ebay_language	0
ebaylanguagecode	en-us

| Kunena integration settings:

Warning: Spoiler!

Kunena - AlphaUserPoints Disabled
Kunena - Community Builder Disabled
Kunena - Gravatar Disabled
Kunena - JomSocial Disabled
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Disabled

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-GB	English (en-GB)

Third-party components: None

Third-party SEF components: None

Plugins: Search - Kunena Search 3.0.1 | Content - Kunena Discuss 3.0.7

Modules: None

Second attempt
Installation method attempted: Install from Web

Screen "hangs" for 3 minutes



And returns following information:



(The modal dialog is "uncloseable")

Exit Extension Manager and then go to Components » Kunena » Dashboard

(Upgrade appears to continue automatically, messages appear—upgrading to K 4.0 ALPHA ... upgrading database to K 3.0.97—before the following screen appears:



Kunena 4.0.1 has now been installed! :S

Outcome: K 4.0.1 was installed using the Install from Web method (which uses a different package update.kunena.org/updater/pkg_kunena_v4.0.1_2015-06-10.zip )

Database collation check: The collation of your table fields are correct

Joomla! SEF: Enabled | Joomla! SEF rewrite: Enabled | FTP layer: Disabled |

This message contains confidential information

htaccess: Exists | PHP environment: Max execution time: 30 seconds | Max execution memory: 128M | Max file upload: 64M

Kunena menu details:

Warning: Spoiler!

ID	Name	Menutype	Link	Path	In trash
125	Forum	mainmenu	Itemid=190	kunena-2015-05-03	No
190	Forum	kunenamenu	view=home&defaultmenu=191	forum	No
191	Index	kunenamenu	view=category&layout=list	forum/index	No
192	Recent Topics	kunenamenu	view=topics&mode=replies	forum/recent	No
199	Unapproved posts	kunenamenu	view=topics&layout=posts&mode=unapproved&userid=anyone	forum/unapproved-posts	No
193	New Topic	kunenamenu	view=topic&layout=create	forum/newtopic	No
194	No Replies	kunenamenu	view=topics&mode=noreplies	forum/noreplies	No
195	My Topics	kunenamenu	view=topics&layout=user&mode=default	forum/mylatest	No
196	Profile	kunenamenu	view=user	forum/profile	No
197	Help	kunenamenu	view=misc	forum/help	No
198	Search	kunenamenu	view=search	forum/search	No

Joomla default template details : doro_j | author: jvgtheme | version: 1.0.0 | creationdate: Unknown

Kunena default template details : Crypsis | author: Kunena Team | version: 4.0.1 | creationdate: 2015-06-10

Kunena version detailed: Kunena 4.0.1 | 2015-06-10 [ Alto ]
| Kunena detailed configuration:

Warning: Spoiler!

Kunena config settings:
board_offline	0
enablerss	1
threads_per_page	20
messages_per_page	10
messages_per_page_search	15
showhistory	1
historylimit	6
shownew	1
disemoticons	0
template	crypsis
showannouncement	1
avataroncat	1
catimagepath	category_images
showchildcaticon	1
rtewidth	450
rteheight	300
enableforumjump	1
reportmsg	1
username	1
askemail	1
showemail	0
showuserstats	1
showkarma	0
useredit	1
useredittime	0
useredittimegrace	600
editmarkup	1
allowsubscriptions	1
subscriptionschecked	0
allowfavorites	1
maxsubject	150
maxsig	300
regonly	0
pubwrite	1
floodprotection	0
mailmod	0
mailadmin	0
captcha	1
mailfull	1
allowavatarupload	1
allowavatargallery	1
avatarquality	75
avatarsize	2048
imageheight	864
imagewidth	1536
imagesize	512
filetypes	txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2
filesize	512
showranking	1
rankimages	1
userlist_rows	30
userlist_online	1
userlist_avatar	1
userlist_posts	1
userlist_karma	0
userlist_email	0
userlist_joindate	1
userlist_lastvisitdate	1
userlist_userhits	1
latestcategory	0
showstats	1
showwhoisonline	1
showgenstats	1
showpopuserstats	1
popusercount	5
showpopsubjectstats	1
popsubjectcount	5
showspoilertag	1
showvideotag	1
showebaytag	0
trimlongurls	1
trimlongurlsfront	40
trimlongurlsback	20
autoembedyoutube	1
autoembedebay	1
ebaylanguagecode	en-us
sessiontimeout	1800
highlightcode	0
rss_type	topic
rss_timelimit	month
rss_limit	100
rss_included_categories
rss_excluded_categories	6,3,8
rss_specification	rss2.0
rss_allow_html	1
rss_author_format	name
rss_author_in_title	1
rss_word_count	0
rss_old_titles	1
rss_cache	900
defaultpage	recent
default_sort	asc
sef	1
showimgforguest	1
showfileforguest	1
pollnboptions	4
pollallowvoteone	1
pollenabled	1
poppollscount	5
showpoppollstats	1
polltimebtvotes	00:15:00
pollnbvotesbyuser	100
pollresultsuserslist	1
maxpersotext	50
ordering_system	mesid
post_dateformat	ago
post_dateformat_hover	datetime
hide_ip	0
imagetypes	jpg,jpeg,gif,png
checkmimetypes	1
imagemimetypes	image/jpeg,image/jpg,image/gif,image/png
imagequality	50
thumbheight	32
thumbwidth	32
hideuserprofileinfo	put_empty
boxghostmessage	0
userdeletetmessage	0
latestcategory_in	1
topicicons	1
debug	0
catsautosubscribed	0
showbannedreason	0
showthankyou	1
showpopthankyoustats	1
popthankscount	5
mod_see_deleted	0
bbcode_img_secure	text
listcat_show_moderators	1
lightbox	1
show_list_time	720
show_session_type	0
show_session_starttime	0
userlist_allowed	1
userlist_count_users	1
enable_threaded_layouts	0
category_subscriptions	post
topic_subscriptions	every
pubprofile	0
thankyou_max	10
email_recipient_count	0
email_recipient_privacy	bcc
captcha_post_limit	0
keywords	0
userkeywords	0
image_upload	registered
file_upload	registered
topic_layout	flat
time_to_create_page	1
show_imgfiles_manage_profile	1
hold_newusers_posts	0
hold_guest_posts	0
attachment_limit	8
pickup_category	0
article_display	intro
send_emails	1
fallback_english	1
cache	1
cache_time	60
iptracking	1
rss_feedburner_url
autolink	1
access_component	0
statslink_allowed	0
superadmin_userlist	0
legacy_urls	1
attachment_protection	0
categoryicons	1
avatarresizemethod	1
avatarcrop	0
user_report	1
searchtime	365
teaser	0
ebay_language	0
twitter_consumer_key
twitter_consumer_secret
max_links	6
userlist_name	1
usernamechange	0
version_check	1

| Kunena integration settings:

Warning: Spoiler!

Kunena - AlphaUserPoints Disabled
Kunena - Community Builder Disabled
Kunena - Gravatar Disabled
Kunena - JomSocial Disabled
Kunena - Joomla Enabled: access=1 login=1
Kunena - Kunena Enabled: avatar=1 profile=1
Kunena - UddeIM Disabled

| Joomla! detailed language files installed:

Warning: Spoiler!

Joomla! languages installed:
en-GB	English (en-GB)

Third-party components: None

Third-party SEF components: None

Plugins: Search - Kunena Search 3.0.1 | Content - Kunena Discuss 3.0.7

Modules: None

It appears that the link referred to on this site's download page ( github.com/Kunena/Kunena-Forum/releases/...4.0.1_2015-06-10.zip ) does not work with the Install from URL method (the method referred to in this site's documentation) or the Upload Package File method.

sozzled wrote: Attempting to upgrade from K 3.0.8 to K 4.0.1. Installation package downloaded from >>> here <<< today.

Joomla 3.4.1

Installation method used: Upload Package File.
Package filename: pkg_kunena_v4.0.1_2015-06-10.zip
Error messages received:

Notice
Kunena 4.0 has not been installed, aborting!

Warning
Extension Install: Custom install routine failure.

Error
Error installing package

[

The install: Custom install routine failure mean that you have installed RC2 by example and then you try to install RC1

xillibit wrote: The install: Custom install routine failure mean that you have installed RC2 by example and then you try to install RC1

Sorry, no.

The errors occured when, as I wrote at the beginning of this topic, I attempted to upgrade from K3.0.8 website. There had been no previous attempts, on this site, to upgrade K 4.0.x (alpha, beta, RCx, ... anything at all) on this website.

The installation kit at GitHub appears to be suspect. The Install from Web method worked—eventually—perhaps because it used a different installation kit? But the installation was difficult because of many peculiar messages. Installing K 4.0.1 requires time, much patience and a lot of detective work. Installing K 4.0.1 (or upgrading to K 4.0.1) is not easy, is counter-intuitive, and the Install from URL method (recommended in the Wiki) has not worked since K 3.0.7 when the installation kits were moved to GitHub.

Thanks for your reply, xillibit

Like i had previously said the issue with github come from a bad SSL certificate on the server : forum.joomla.org/viewtopic.php?f=708&t=873975#p3269582 or here : www.jadmins.com/43-general/73-joomla-3-3-5-update-issue

The Kunena package on github or get from install from web it's exactly the same

Are you able to correct the SSL certificate? Can you use the Install from URL method yourself? This is the method recommended in the Kunena Upgrade Guide (referred to in the K 4.0.1 release notes ). :dry:

This is what happens if people try to use the Install from URL method:



It has been like this since K 3.0.7.

xillibit wrote: The Kunena package on github or get from install from web it's exactly the same

The installation packages (the one on GitHub and the one on update.kunena.org ) may be the same but the installation does not work using the Install from URL method (see previous post) or Upload Package File method (see first post). I think there is problem where you are hosting the installation package on Github.

The Install from URL method does not work (for me, at least) for K 4.0.1. The Install from URL method is the recommended way to install Kunena—it has been this way for many years—and is the method recommended in the K 4.0.1 release notes that references the K 3.0 Upgrade Guide .

This method is demonstrated in the video (see sticky topic How to install K 3.0 ). Until the installation kits were moved to Github, this method always worked.

"SSL certificate" problems were first reported four months ago >>> here <<<

There have been other topics that also refer to these problems.

These problems began when the Kunena developers moved the installation kits to Gitub.

I ask anyone reading this topic to advise whether they also experience the kinds of problems as I have demonstrated—see the screenshot in msg #7 earlier—and reported elsewhere. I ask the developers to confirm if the Install from URL method works (or does not work) to install K 4.0.1 or if there is another installation method that people should use instead of the method recommended in the K 4.0.1 release notes .

Install from URL is deprecated from K3.0.7. I have edited the docs for now.